Posts made by Bob_30281727886

@ krischik
The videos are encrypted with Amazon AWS encryption method and totally safe. No one including admin is able to access your footages. Please put your mind at ease.

Hi,
Thanks for the feedback.
Our agent will take care of Case#64288 for you

@carbonita
The 2.0.0.126_180522* fw comes with new made cameras from our factory. We will have new firmwares soon available at our website. Please stay tuned.

Hi friend, there is no newer firmware than 2.0.0.126_18052201

We do not have this information at the moment. May I know why you need it? Since Reolink NVR only works Reolink cameras, you don't need to worry about these specs when you plug Reolink cameras into these ports.
Also the PoE ports are not able to power other PoE devices other than Reolink PoE cameras.

@bill6
There are two hardware versions of RLC-410. The old one has no slot for microSD card while the new version does. You'll see a slot on the camera exterior that says "MicroSD card slot". If you didn't find it on yours, then they are old versions.

In that case, you are not using Microsoft IE browser, please refer to https://reolink.com/faq/access-reolink-nvr-via-ie-browser-lan/

Hi communities,
We are truly sorry for this. Our server was under maintenance for a couple hours and now it is back online. Please try again and see whether issues have been resolved.
Again, we are terribly sorry for all the inconvenience caused. Please feel free to reach us if you still have the issue, or have other problems.
Have a nice day.

We really appreciate your valuable feedback. The suggestions will be forwarded to our related team to assess and consider. Again, Reolink teams take your feedback very seriously.

We will have HTML5 for replacing Flash in the future.
Sorry for any possible inconvenience.

We really appreciate your valuable feedback. The suggestions will be forwarded to our related team to assess and consider. Again, Reolink teams take your feedback very seriously.

We really appreciate your valuable feedback. The suggestions will be forwarded to our related team to assess and consider. Again, Reolink teams take your feedback very seriously.

If you changed the password, you ought to reset the camera and set it up again using the new password. Also, keep in mind that the password should be within 63 characters.

Your request has been collected. Engineering is reviewing the feasibility of implementing this idea. We’ll schedule to implement the request if it’s accepted. Otherwise it goes to the suggestion pool and may be reactivated if others make similar requests again. Thank you sincerely for sharing your thoughts. We will take your request seriously and work hard to make our products better~

Hi yes we are working on the new batch of firmwares.

@jasonfish
Thanks for your comments. Our team has been aware of the problem and we will try to make the camera more intelligent in the future.
Thank you for your support for Reolink.

Hi Nick,
It's not supported to mask the detection area. Please try relocating the camera, find a better angle for detecting intruders.

Thank you. We will consider this feature.

Would you please contact our support by submitting request ticket on the right-down corner of reolink.com and our support will help you resolve the issue ASAP. There are certainly a few things to check with your assistance.
Thank you ~

Thank you for your huge support for Reolink. We will try as hard as possible to make the feature requests come true and not disappoint you. You are really encouragement for us to move forward. And we appreciate your future suggestions as well as constructive criticism for Reolink. For updates and what’s new about the new firmwares and softwares, and for keeping your system up to date, you may subscribe to our newsletters. Also, if you need urgent help with any of your Reolink products, you may reach our professional support team. Our support team will try to answer back ASAP.