Posts made by Bob_30281727886

Screw-size.png

@kirk.horton
Sorry that there is no such Email ON/OFF button but I will collect this feature request.

@beatus
Please note that Argus 2 is only compatible with Reolink App and Client. It is not like the other Reolink cameras because it is battery-powered. Guess Mr. Robert Chou doesn't have battery management with his “IP Cam Viewer” App? LoL.

Hi Marco,
Many users have combinations of different types of cameras on the same App, so some actions just don't apply to all of them. I do like you ideas, though. I understand it may be a hard time to do settings for every cam.

I understand your need and will forward this request to our R&D team. They will discuss those requests from users in routine meetings. Your request could probably be adopted and implemented in future products/software updates.

Please make sure you view the two cameras in the same stream type (Clear) otherwise the font size may be different. You may check the stream type in here:





IMG_0913-1.png

@Andy Harris
The Mac Client has been available since days ago. Please acquire it from App Store.

Please refer to this diagram:



IMG_0913.png

Dear John,
Reolink Support can send you a tool to force the NVR to boot up.
Sorry for the fault.

Thank you for your huge support for Reolink. We will try as hard as possible to make the feature requests come true and not disappoint you. You are really encouragement for us to move forward. And we appreciate your future suggestions as well as constructive criticism for Reolink. For updates and what’s new about the new firmwares and softwares, and for keeping your system up to date, you may subscribe to our newsletters. Also, if you need urgent help with any of your Reolink products, you may reach our professional support team. Our support team will try to answer back ASAP.

Hi,
Please contact our support for return & refund.

Hi António Rosa,
This is rare. Can you send an Email to our Support and get someone to look further into it for you?

Hey guys,
To solve the "connection failed" issue, it's necessary to get the new firmware installed on your camera(s), and get the latest App:
Step 1. Please upgrade the camera firmware with this new firmware, If you are using NVR, please upgrade the NVR's firmware not the cameras https://reolink.com/firmware/
How to do firmware upgrade: https://reolink.com/faq/upgrade-firmware-of-reolink-camera/
And get the lastest App from App Store/Google Play.

Step 2. Launch Reolink App and see if you can remotely connect to the camera (with your phone connected to 4G cellular network)?

Please note:
Also update your Reolink desktop Client software to V7.2.2.18 after you upgraded your camera(s).
Downlod it at:

https://home-cdn.reolink.us/files/client/Reolink_Client_Windows_V7.2.2.18.zip (Windows)

https://home-cdn.reolink.us/files/client/Mac-ReolinkClient.zip (Mac)

Dear carbonita,
We can confirm with you that the UID shown in the http interface is incorrect and this is a bug which we've scheduled to fix.

Dear Oliver,
Yes, we have been updated on this feature request that it is hard to archieve due to various limitations. But we are still trying as we know this is important to you.

Your request has been collected. Engineering is reviewing the feasibility of implementing this idea. We’ll schedule to implement the request if it’s accepted. Otherwise it goes to the suggestion pool and may be reactivated if others make similar requests again. Thank you sincerely for sharing your thoughts. We will take your request seriously and work hard to make our products better~

Hi António Rosa,
Yes, it's a must. After the upgrade is done, you should have no problem no more.

Hi Steve,
Before you add it to your Mac Client, you need to make sure you already set it up with your phone, did you?

Dear carbonita,
This is a new issue if you can help us verify. Can you show us some screenshots here? Thank you so much.

Dear communities,
Now please update your Mac OS X clients to V3.4.0.46 so that your Reolink Keen, Argus1, Argus2 cameras can be compatible.
Cheers.