Posts made by Bob_30281727886

Thank you for your huge support for Reolink. We will try as hard as possible to make the feature requests come true and not disappoint you. You are really encouragement for us to move forward. And we appreciate your future suggestions as well as constructive criticism for Reolink. For updates and what’s new about the new firmwares and softwares, and for keeping your system up to date, you may subscribe to our newsletters. Also, if you need urgent help with any of your Reolink products, you may reach our professional support team. Our support team will try to answer back ASAP.

Thank you for your huge support for Reolink. We will try as hard as possible to make the feature requests come true. And we appreciate your future suggestions as well as constructive criticism for Reolink. For updates and what’s new about the new firmwares and softwares, and for keeping your system up to date, you may subscribe to our newsletters.

@carbonita
The new firmware we are working on has fixed the issue.

What a fine review! Thank you again @Quella

Correct, the software folder has no sound file or media. It is a different way to make that alarm. You can not change the alarm by replacing the sound file. Sorry.

@RICARDO

It's not supported to do so.

Hi,

To correct camera time, please try again and follow this order:

1. Tap "Synchronize Phone Time"

2. Enable "DST"

3. Tap on the "Save" icon on the top right

Will the time be corrected?

If it's not working, please go to DST Settings and set the DST accordingly, as you need to set the correct DST applied to your local in the App.

@caldwellon3
What is the model of your camera, please?

Hi, yes the camera looks like its dead. So please contact us at support@reolink.com for troubleshootings and RMA if necessary.

The HDD inside of the NVR can be replaced with your own. It can be no more than 4TB. It is not used to store any part of the NVR firmware, so no worries about this part. The HDD need to be pre-formatted into format ext3. For other manufacturer’s cameras, we didn't test them and are unable to provide support for them.
Thanks!

@Kevin Jordan
You don't need to open certain ports on the router. Please contact our support for firmware upgrade for your camera.

@raknaman
Please kindly write an Email to Reolink Support claiming for RMA.

@michael13





system_requirements.jpg

Would you please contact our support by submitting request ticket on the right-down corner of reolink.com and our support will help you resolve the issue ASAP. Thank you ~
Please attach some snapshots.

To solve the "connection failed" issue, it's necessary to get the new firmware installed on your NVR as well as the standalone C1 Pro, and get the latest App:
Step 1. Please upgrade the NVR with our latest firmware: https://reolink.com/firmware/
How to do firmware upgrade: https://reolink.com/faq/upgrade-firmware-of-reolink-camera/
And go to App Store/Google Play and update Reolink App to the latest version.

Step 2. Launch Reolink App and see if you can remotely connect to the NVR (with your phone connected to 4G cellular network)?

Please note:
Also update your Reolink desktop Client software to V7.2.2.18 after you upgraded your NVR.
Downlod it at https://home-cdn.reolink.us/files/client/Reolink_Client_Windows_V7.2.2.18.zip
If you use Reolink Mac Client, then upgrade it to the lastest from Mac App Store.

@raknaman
You may subsribe to us at the bottom of the page for News & Deals. Some products will be on sale on holidays seasons.

@FongJeng Kum
Dear old friend,
I will add this feature request to my notebook.
Thanks!

Thank you for your huge support for Reolink. We will try as hard as possible to make this feature request come true in the next generations of products. You are really encouragement for us to move forward. And we appreciate your future suggestions as well as constructive criticism for Reolink. For updates and what’s new about the new firmwares and softwares, and for keeping your system up to date, you may subscribe to our newsletters.

@benny.patti
Please kindly give the camera a reset and see if it's corrected-
https://reolink.com/faq/reset-reolink-camera/
If it's not, please contact our Support for camera replacement.

@kirk.horton
Thank you. Feedback collected and forwarded.