Posts made by Bob_30281727886

Sorry the mark inside the camera may mislead you. The actual resolution is decided by the CPU chip in the camera. So no worries.

Also, if the cable is bitten by mouse, it is not within warranty.

Hi, do you mind sending this issue to support@reolink.com?

Our customer service will help you with this ASAP. Thank you a lot.

Hello, Schow.

You may need to check your firmware version of your camera. If you upgrade it to the lastest, you should not be asked for plug-in installation no more. Tried again here and it's fine.



You may need this:

https://reolink.com/faq/browsers-can-you-use-to-see-videos-captured-by-reolink-cameras/
safari.png

Your request has been forwarded to our software engineers. We would love to see this feature coming in the future versions.

Thank you

1. When you disable security in your AP, and do you get "Wi-Fi Test Failed" or "Wi-Fi Test succeed" when you do Wi-Fi test?


2. Did you set MAC filtering for your AP? Please log into your AP and disable the feature if you already did it.


3. If you still have the problem, can you tell the model of your AP?


4. Could you please check the firmware of your camera and upgrade it if there is new firmware?

You can email to support@reolink.com  and attach the link of this page for referrence.