Posts made by Bob_30281727886

Dear npcarling26,
It is not supported on Reolink Client/App to underline event over constant recording for playback.
But on NVR itself with a monitor connnected, you can have events overlaid on constant recording if you choose Search Or Detail to play:






detail-and-search.png

Hi Matt,
That it starts out as Fluent will be fixed in future updates. Sorry for causing you inconvenience.
We are also paying close attention to what DWW1505 said in his earlier notes and probably have it solved in the next-time update.
Thanks you amazing guys.

Hi ant33t,
I will forward this request and see what happens.
Thanks again.

Hi ant33t,

Sorry that Reolink IP cameras don't support 3rd part SSL Certs. Only HTTPS is supported and embeded.

Hi Matt,
Can you ensure the live view problem only came along since you got the Client updated?

How about Web and App login, are they normal or affected as well?

Just want you to know there are no similar complaints from other users recently so we are trying to duplicate the problem but not able to yet.

Any additional details you can provide here will assist in our helping you solve the issue.

Hey guys, did you try TeamViewer RDP software? It works as we tested.

Hello Nick,

For the time being, we support logging into IPC in HTTPS and NVR in HTTP.

When accessing your Reolink devices via Reolink Client software for PC, and Reolink App for your phone, we use private encryption mode.

Your data will be safe. You don't have to have the worry of username/password over clear text.

Thank you so much.

Thanks Dominic for sharing this post.

Hi Justin,

May I know what exactly is that wired hub? Is that a router, switch, or something else?

Normally, once Reolink WiFi camera is connected to a switch/router with Ethernet cable, it will work on cable not WiFi anymore.

So maybe it is the fault of your wired hub? Can you try a router to see?

Thank you so much.

Dear Quella,

RLC-423 is out of stock on AMZ US. You can purchase at our website: https://reolink.com/product/rlc-423/ directly.

 

Jacques,

We are sorry that the new version of Reolink Client software is sometimes not stable enough.

We will improve on this and get our software better to use.

Hi,
Thank you for your interest in Reolink Cameras! We are sorry for the earlier malfunction on the prototype application page. The problem is fixed now.
Please visit https://reolink.com/argus/ to fill in the application form again.

Hi there,

This request has already been forwarded and we will discuss over it.

Thank you for your patience.

Have a nice day.

Reolink has released new version of  Reolink App for Android (v2.2.9.2).

Check fixes and improvements below and download to keep up with the up-to-date features.

What’s New in the Android App (v2.2.9.2)

So sorry for all these inconvenince.

There is a new version coming up. You can download at https://reolink.com/software-and-manual/ later today to try.

We are working on making our software better.

Thank you Jeff for your valuable feedback.

10x optical feature can be wonderful. But that also means significantly elevating the cost of this camera.

Motion masking blocks can be applied of course when you log into the camera with Reolink Client. Some advanced settings are only for Reolink Client software.

And we would certainly take into serious consideration of adding fast forward/reverse slider option.

 

If you tried to log into the camera with Domain mode on Reolink App:

Please check the value of the “Media port” for your Reolink product.
Go to “Device Settings” >> “Network Advanced” >> “Port Settings” to check it.


Then, forward the “Media port” to the IP address of Reolink product on the router.
Please note: Different routers have different page to set up. You may refer to the router user manual for details.

Only after you forward port on your router can you access your camera via Domain mode on Reolink App

 
port-settings.jpg

You are so welcome.

Thank you a lot.

Our support will reply to you in an email soon.

Hi, Andrew

Our engineers are already seeing to this issue you reported.

We will reply to you in email after we have a clue ASAP.