Posts made by Bob_30281727886

Hello raknaman, Sorry for what you have been experiencing. Did you contact our support for an examination of your battery use log?

Hi, like Bob Lonlaw said, when you need to check the camera(s) on demand, you have the option of watch in clear or fluid mode. Your upload bandwidth could not support "clear" streaming. As for "clear" streaming, the bitrate should be at least 6144kbps (the default) upstream. Although you can set it down to 1024kbps (the lowest), you may not get the excellent image quality. The higher bitrate, the clearer the images. For later review from the recordings stored in its SD card, there will be no problem as long as you are in the local network with the camera.




bitrate.png

Hi,
Working Temp for the camera is 14°F~131°F. So as you said, the temp may be related. Observe and see whether the camera is inclined to fail (PTZ) during the hottest hours of the day.

Would you please contact our support by submitting request ticket on the right-down corner of reolink.com and our support will help you resolve the issue ASAP. Thank you ~

What FongJengKum said is reasonable. How do you power the camera, my friend? With a PoE injector, switch? If you power the camera via power adapter (12V 2A) will you still have the same issue?

Hi, I learned one of our agents is following up your case and please rest assured we will give you analysis result as promised. We apologize for this inconvenience, and appreciate your patience and understanding.

Hi,
If you are using a PoE switch with the NVR rather than powering the cameras directly with the NVR, you are supposed to plug the PoE switch to the router (LAN port) and also plug the NVR to the LAN port of the router. Then you'll the see the cameras powered as well as connected.
For installation of a 3.5" hard disk inside the NVR, please refer to https://reolink.com/faq/how-to-expand-the-capacity-of-reolink-nvr/

Hi technology, make sure you get the latest version from https://reolink.com/software-and-manual/ and there seems some display issue with the software on your end. Do you mind reporting it to our support team at support@reolink.com and our support will help you look into this issue. See whether it is a software bug or compatibility problem. Thank you in advance for your cooperation ~~

Hi Mark,
Please check https://reolink.com/firmware/#tab_download-for-nvr-kit and you'll find the latest for both of them. Thanks

Hey guys, do you still have the problem right now? Our server was down for a couple of hours that day. And it will be okay again ever since. Please try again? Thank you all!~

Hi,
Click on this icon to switch to main-stream please






main-stream.png

Hi FongJengKum,
There is hardware limit with this request. But we understand your needs and we try to realize it in the future products.

@christianjohn
Hi, For Reolink Argus camera, it uses UID rather than IP address to login. So if you try to login the camera using IP Address, you will fail to get logged in.

For now, Reolink Argus cameras can only be added to Reolink App. It's not advised to add them to the Client software (Windows, Mac OS) , which may be fully supported in the future.

Hi guys, would you please write to support@reolink.com and also provide UID so we can check the log for you? Our Support Team would love to take a look at the issue for you.

Hi,
We will fix this very soon since it's a known issue now. Thank you very much.

Hi Brad, please go to Reolink App to set your Keen camera. Now Keen camera are not yet compatible with the client software. That's why you are experiencing some issues here.

Dear Terry,
This is misunderstanding. Maybe you are not familiar with the UI and settings yet. Our support will contact you and help u solve the issue. Thanks for reaching out to us. Wish you the best.

Hi Mike,
If you right-click on the Reolink Client software icon and choose to run as administrator, will the images come along?

If you still have this problem, please check for the latest version of reolink Client software and try it on your Win8 PC.

For further help if you need, please contact our support at https://reolink.com/contact-us/ and our support will further look into this issue for you.

Have a nice day.

Hey Brian,
Your suggestion is worthy of consideration.
I will forward this request to our R&D team. They will discuss those requests from users in routine meetings. Your request could probably be adopted.