Posts made by Bob_30281727886

@Johann
Do you mind reporting this to our agent, and providing the login access for us to look further into it for you?

Thank you!

Hi Brian,
There does exists a way-by DDNS. Please follow this guide to set up and connect to the camera bypass our server-https://reolink.com/faq/how-to-remotely-access-reolink-products-if-uid-does-not-work/

Thanks for the update.

Would you please contact our support by submitting request ticket on the right-down corner of reolink.com and our support will help you resolve the issue ASAP.
Thank you ~

Reolink engineers are already working on this issue. In the meanwhile, would you please contact our support by submitting request ticket on the right-down corner of reolink.com and we'd appreciate it if you can join us in testing new firmware/App.
Have a good day.

* check and adjust the screw, tighten the fan to avoid them stuck or "touched" by the NVR case.
* remove the cover case of the NVR can reduce much the noise.
* if possible, you may also put the NVR elsewhere.

Would you please contact our support by submitting request ticket on the right-down corner of reolink.com and our support will help you resolve the issue ASAP. Thank you ~

Hi,
Mac OS Reolink Client is not compatible with Reolink Argus for the time being. There is such a plan, though. You may subscribe our emails to get the news: https://reolink.us13.list-manage.com/subscribe/post?u=c0cb1c1b65426a6d9b3609705&id=a9bc53daec.

Hi Cryptosmasher,
Thanks for your considerate updates on this issue.

@Laurence
We will seriously consider the feature. Thanks for your input~

Would you please contact our support by submitting request ticket on the right-down corner of reolink.com and our support will help you resolve the issue ASAP. Thank you ~

Hi BushMasterSix,
Not exactly sure about what problem you are having. My guess is you're having a hard time connecting to your RLC-423 camera? Would you please contact our support for doing some tests together? We will try to help you out ASAP.
Thanks!

Hi,
The online guidance directs to the correct direction. Please check your App again.

Hi,
Please go to NVR >> Menu >> IP channel, and re-arrange the camera channels. The new arrangements will apply to the views on Reolink Client as well as Reolink App.
Thanks!

@bostick.scott
Like what @Laurence suggested, go to NVR >> Menu >> IP channel, and re-arrange the camera channels. The new arrangements will apply to the views on Reolink Client as well as Reolink App @FongJeng Kum
Thanks!

I will forward this request to our R&D team. They will discuss those requests from users in routine meetings. Your request could probably be adopted and implemented in future products/software updates.

When you set a preset point, the camera will record its position and zoom, not the focus. So when you call a preset, the camera turns to that position, then adjust zoom, and then auto focus.
Thanks!

@papini.l
Right. And 5V 2A or 1A (Android or iPhone power adapters) are being used.

@ray0006
The battery back cover is part of the Argus 2 camera, which means the 18650 battery you get from other channels won't fit into the camera.

The Reolink cameras (4MP and 5MP) will automatically drop the FPS to 12-15 fps during the night time. To set the images brighter, you may change the shutter range setting between 82-83. It's under Advanced settings>>Exposure>>Anti-smearing.

Thanks for sharing your story. Please kind note that if you need URGENT help from Reolink staff, please contact us by submitting request ticket on the right-down corner on the page. Normally you will get replied within 12 hours. If you post it here, it will be taken as non-urgent, and we will let enthuiastic community members share their thoughts freely first.