Posts made by Bob_30281727886

@Soerenober
You may have used the wrong firmware. Please contact our support for this issue. Also, we provide older firmware as you request.

Dear leslaundryanddc,
If this info is of any interest to you, the dimensions of the fan we use:
40*40*40(mm), DC12V, Power:0.43W.

As to your case, we would need request a lot of information and screenshots from you. Would you please submit a Support on the bottom right cornor of the page and our agent will get in touch with you ASAP?

Dear jworrin,
Will installing the software into a different disk and path be any different?

Your request has been collected. Engineering is reviewing the feasibility of implementing this idea. We’ll schedule to implement the request if it’s accepted. Otherwise it goes to the suggestion pool and may be reactivated if others make similar requests again. Thank you sincerely for sharing your thoughts. We will take your request seriously and work hard to make our products better~
If you own a Reolink NVR, then things will be easier-https://reolink.com/faq/check-motion-triggered-events-constant-recording/

Sorry that we do not publish software feature development plans but if you have feature requests, please drop us an Email or publish at https://reolink.com/forum/general-discussion/suggestion-box/
We are sorry that some old models don't have the function you need due to hardware limitations. Some of our new models support it from feature requests from our amazing supporters.
Please also kindly understand the fact not all requests can be implemented.

@reolink203
On the NVR that is hooked up to the monitor, if you log out and try to log in again with the password that you thought as the correct one, will you be able to log in? If you can, go to the Menu and modify the password. Then log on to the NVR on computer or your tablet using the new correct password.

@mga
Can you please provide a screenshot of the error message? Not sure about if it is password error to log on to the software or to the NVR itself. Note that the software can be set to be secured with a password. Also, you are always welcomed to talk to our Support agents to get timely help.

Thank you both!

@dave-monica
Sorry to confirm with you that this feature is not supported for now. But we will consider it seriously. Thanks~

@pavlos.honderich
Unfortunately, the listed models are not supported to turn off IR-LEDs due to hardware limitations.

The models that support turning off LEDs:
RLC-423,RLC-423S, RLC-423WS,

C1, C2, C1 Pro,

Keen, Argus, Argus 2.

This topic is re-directed to https://reolink.com/topic/disappointed-in-mobile-app/

Hi Larry,
The Web-Browser viewing feature for Argus cameras is not supported. May I know if you can turn to Reolink desktop Client software for option? It works on a PC/laptop so it serves exactly like a web browser does. We have no plan for Web-Browser viewing feature for Argus cameras.
As to the recording length, we are working on it and making it customizable.

Updated 2021/12/02:
If you want the firmware for RLC-411WS, please submit a request to get help, Submit a request – Reolink Support.

Original post:
Hi,
Please try again at

@António Rosa
From the capture you attached, it seems that the RTSP port is not forwarded correctly.

Hi,
A couple of things to check at https://reolink.com/faq/troubleshooting-fail-to-scan-qr-code-on-phone/
Thanks~

Hi,
The IR light of Reolink cameras will look faint but still visible to human raw eyes.

Hi, please roll down the page and create a new topic (https://reolink.com/forum/general-discussion/ )
Thanks!

Hi, please follow this guide and try again-https://reolink.com/faq/remotely-access-reolink-camera-via-web-browser/
It will work if you follow every step

On Reolink Client, go to Advanced Settings (bottom right) and adjust the back light control to lower values.Then the situation can be improved a little bit.
back-light-control.png

With this NVR (https://reolink.com/product/rln8-410/) and a high-end WiFi router, you are able to achieve your goal without much efforts. You can access the cameras bythrough the NVR, also can access the camera directly on Reolink softwares. The WiFi signal depends very much on your router and your working environment.

@jamiemac13
You may wait for the official version or contact us at support@reolink.com for the beta version of Reolink Client (Argus compatible). THX~