Posts made by Carl_31331526639

Hi @starfish21, sorry about that we cannot do that due to the hardware limit. And yes, @Crimp On, you're right.
Hope we could provide the better products in the future for you.
If you have any other suggestions, you may also submit a request to the support team at support.reolink.com.
Have a nice day!

Hi, thanks for your attention on our update! Yes, we pay high attention to users' demands and this suggestion has been accepted. But it takes time, it will be finished at the end of this year at earliest. Hope it won't be postponed.

Hi, thanks for your suggestion! Great idea! We'd feedback to the R&D to check. Have a nice day!

So I am working with Reolink support and was told that mounting an Argus 2 at 9 or 10 feet above the ground will cause poor PIR performance. The agent basically told me that the PIR sensor works best at 1.5 meters above the ground. For those of you not on the metric system, that’s 4.92 feet! Who mounts a “security camera” 4.92 feet off the ground? Anyone could grab it and rip it off. Please see the pic of the latest message with the support rep. Is this for real Reolink? I sure hope the agent mistyped or is misunderstood! Please help! I don’t want to return the cameras unless you tell me they are faulty! Let’s work something out to make this better for all sides!

Hi, sorry about the inconvenience on this issue. The 1.5m is a test distance for the camera to the ground, it means we test the camera's longest detection distance when the camera was placed vertically to the ground about 1.5m and the longest distance is 10m in high sensitivity that it detected the person walking. So it is just a reference for you to understand the longest detection distance and you needn't install it for 1.5m.
Also, we suggest you may provide your login information to our agents and they'd try to help you to adjust the installation to get the best experience.
Have a nice day!

Bob wrote:

Kindly try our new version V7.2.2.20:
https://home-cdn.reolink.us/files/client/Reolink-Client-Windows.zip

I’m on version 7.2.2.7 and I can’t get my 410 camera to see my SD card. I have the Poe NVR RLN8-410.
Does this change just update like regular software? I don’t have to redo all my camera info?

I guess I don’t understand why the Reolink just doesn’t have a place to check for update button and then download the latest. Before I update I just want to make sure I don’t loose any features I need. I use it to download the MP4 videos.
Thanks for your help.
Dean

Hi Dean, could you please try the latest version to check? Refer to https://home-cdn.reolink.us/files/client/Reolink-Client-Windows.zip.
For the update button, we'd feedback your demand to the R&D to check. And the update won't clear the recordings on the micro SD card. If you need more help, we suggest you may submit a request at https://support.reolink.com/hc/en-us.
Have a nice day!

Hi, you may use the loop strap in the package to install it, refer to https://support.reolink.com/hc/en-us/articles/360007639933

Hi, please refer to https://support.reolink.com/hc/en-us/articles/360007637753

Yes, it is precharged. But if it doesn't work when you opened it, it may drain out the battery life during the shipping and you can charge it for an hour to check. If it still doesn't work, please submit a request to our support team to check. Refer to https://support.reolink.com/hc/en-us/requests/new.

Sorry about that the Reolink camera doesn't support changing high gain DB antennas. If your original antennas were broken, you may purchase new antennas at https://reolink.com/product/accessories/.

Thanks for your reply and sorry for the inconvenience.
We suggest you may refer to our support center for some help or submit a request to the support team and they'd help you to solve it soon.