Posts made by Carl_31331526639

Hi, sorry for our late reply and may I know did you used the RLN8-410 for the recordings? And did you mean the highlight motion time in the progress bar when you playback the recordings? If it is so, our App and NVR end support that now.

Hi, thanks for your suggestion and sorry for our late reply. It seems you used the RLC-423 camera. For the PTZ and cruise issue, could you report to the support team to check? Refer to https://support.reolink.com/hc/en-us/requests/new. For the IR LEDs issue, it is a hardware limit and we solved it on our new model, refer to RLC-511. For the RLC-423, we'll also release the new version in the future and you may subscribe us for the news: https://reolink.campgn4.com/Subscribe-Us.

Hi, thanks for your suggestion. May I know what's the model of the camera you'd like to use this function? You may tell us more details to our support team and they'd collect and feedback to the PM to discuss. Refer to https://support.reolink.com/hc/en-us/requests/new. Also, you may subscribe to us for the news: https://reolink.campgn4.com/Subscribe-Us. Have a nice day!

Hi Johann, sorry for that the camera doesn't support being triggered by the audio.

Hi, sorry for that we don't have the app for the Chrome OS. But the Chrome OS supports the Android app now, you may try the Reolink App on that. Also, you may just use the Chrome browser on the Chromebook for that. Refer to Local access by the web browser.

Hi, sorry for that the cloud is only available for the Reolink Argus 2, Reolink Argus Pro and Reolink Go. You may go to https://cloud.reolink.com/ to submit the devices on your wish list to support the cloud service. Have a nice day!

Hi Alex, yes you could connect in that way. But we don't suggest using more than two cameras under one PoE port on the NVR, or the live stream may delay due to the hardware limit on the ports.

Hi, sorry for the inconvenience and just confirmed with the R&D, the MASK is only a temporary solution and we'll provide you with the final solution soon. Please keep in contact with our support team. Have a nice day!

Hi Mike, yes, you may refer to Make Reolink WiFi Camera Work with Reolink PoE NVR.

Hi Bowmans, please try to reboot the router and camera to check, if the issue remains, please contact our support for help. Refer to https://support.reolink.com/hc/en-us/requests/new.

Hi Krischik, could you please report the issue to our support team? They'd help you to solve it soon. Refer to https://support.reolink.com/hc/en-us/requests/new.

Hi, if you forgot the password of the app, you need to uninstall the app then reinstall it. And this operation will wipe the cameras you added, so you need to add the cameras again.

Hi, thanks for your message and sorry for that, we haven't released the new firmware for the 5MP cameras. If you got any issues with the camera, please contact us at support.reolink.com and we'd help you to solve it soon.

Hi Andy, it seems the PC's video card issue. Could you please only connect one camera to the PC and go to the full screen to check if it works?

Hi, please refer to https://support.reolink.com/hc/en-us/articles/360003593554-Record-to-PC.

Hi Anna D, thanks for your feedback and sorry for the inconvenience. Our push server got some issue today and it was fixed now. Could you please check it again? If the issue remains, please refer to support.reolink.com to contact us for a further checking.

I have the same problem with all my cameras.
I’ve tried to reach customer service team and resolve the issue, however, the answer I get is ‘your home network is unstable’. My home broadband is perfectly fine and all other devices like laptop, TV, smartphones have no issues using the internet at all. Reolink won’t admit that their camera may be faulty or it could be a bug in their app.

I am trying minimum 5 times to connect to the camera on 3/4G everytime.

Hi John, just confirm your issue with our support team and it seems your home network cannot build a stable and smooth connection to our server on the Internet. It relates to both your home network ISP and our server network, we'd try to improve our server's network performance but cannot control your home network. Hope you may understand and we'd try to provide you with an acceptable solution. If you have any other requests, please tell our support agents and they'd help you soon. Have a nice day!

Hi, please visit our online support center for the settings, refer to support.reolink.com. Have a nice day!

Hi Corey, the latest firmware for your NVR is N180811, refer to https://reolink.com/firmware/. If it still doesn't work, please go to support.reolink.com to submit a request to the support team and they'd help you to solve it. Have a nice day!

Hi, thanks for your suggestion. But we hope to make the client be a light and easy software with basic control for the cameras. Adding some other features will increase the usage on your PC and it is not good for the client to hold more cameras.