Posts made by Carl_31331526639

Hi, please contact our support team to report the issue and they'll help you to solve it soon. Refer to https://support.reolink.com/hc/en-us/requests/new.

Hi Chris, sorry for that the NVR could only add the camera which was on the same LAN with the NVR or connected directly to the NVR's PoE ports. So in your case, the NVR cannot add the camera.

Hi, sorry for the inconvenience and yes, we'll release the new firmware to solve the issue next month.

Hi, sorry for the inconvenience that we didn't run a full test on other brand cameras. But if the NVR could detect the camera, please check the status in the IP channel and try to lower the resolution/bitrate on the camera to check. Get more help, please refer to https://support.reolink.com/hc/en-us/requests/new.

Hi Trey, sorry for the inconvenience and it is a software limit on the new camera, we'll fix it in the next firmware upgrade and you may contact our support for the latest version when it was available.

Hi Paul, yes, you can use the Reolink Client on PC(Windows or Mac) to set up the NVR. Refer to Add Reolink Cameras/NVRs to Reolink Client. But we don't have the Linux client for it.

Hi Fred, sorry for my mistake. For the sharing issue on the WhatsApp, we suggest using a 3rd-party convert program before the sharing, refer to https://www.winxdvd.com/resource/best-free-whatsapp-video-converter.htm.

Hi Ricky, please refer to Learning the working mode and the LED status on the Reolink Argus/Argus Pro/Argus 2 to check the working status.

Yes, we have the plan next year. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.

Hi, we solved the issue in the new version. Please check it. If you got any issues, please contact us at https://support.reolink.com/hc/en-us/requests/new.

Hi, could you please contact the support team for the URL? Refer to https://support.reolink.com/hc/en-us/requests/new.

Hi, please refer to Create cloud account and bind cameras to the cloud plan via Reolink App and How to upload the record videos to Reolink cloud server.

Hi, sorry to hear that. Please contact the support for help: https://support.reolink.com/hc/en-us/requests/new.

Hi, sorry for that it seems the package used the wrong label. Could you please contact us for a further solution? Thanks in advance for your patience and understanding.

Hi, please refer to http://usefulramblings.org/?page_id=10821.

Hi, there are 2 USB ports on the NVR. One is on the front panel and another is on the rear panel. For the upgrade, please refer to Upgrade Firmware on PoE NVR.

Hi, please try to reset (Reset Reolink cameras) the camera to have a try. If it still doesn't work, please provide the UID and login information for the support to check, refer to https://support.reolink.com/hc/en-us/requests/new. Also, we don't have the 5MP camera firmware for users to upgrade. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.

Hi, you may try to contact the support to get the RTMP URL to have a try, refer to https://support.reolink.com/hc/en-us/requests/new.

Hi, the hardware begins with IPC_51 is on the latest firmware version and we haven't released the new version for these cameras, you may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.

Hi, thanks for your update. No need to delete the post, it may also other users issue and they may get help from your post. Have a nice day!