Posts made by Carl_31331526639

Sorry for the flare issue on playback the recordings of the camera. I check with our senior engineer again just now and they will spare no effort to work on the firmware and publish it as soon as possible. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Thank you for your understanding and patience.

In a large extent, the PIR detecting may relate to plenty of elements. You can read How to Avoid False Alerts on Reolink Cameras to learn more.

I check with our senior engineer just now. The screw serves to prevent the looseness or displacement of the bracket. You can connect the mount and the camera without the screw, but the connection could be reinforced if you put the screw between them.

The screw is used to fix the camera and the mount as the picture shown below. Sorry for the inconvenience. May I know what does the official documentation mean? The article in support center or the QSG that matches with the camera? We will check later and add the missing part in it. Thank you for your patience and understanding.
screw.png
Argus-Eco-Screw.png

Could you please submit this issue to our support team via email? They will check it for you soon. Thank you for your understanding.

Sorry for the inconvenience. Could you please send an email to support@reolink.com for help? Our technical support will check it for you soon. Thanks.

Sorry for the inconvenience. Thank you for your suggestion. Our senior engineer will work on it and spare no effort to improve alarm accuracy. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Thank you for your patience.
If you have other problems that bothering you in operation, you could send en email to support@reolink.com for help.

Sorry for the inconvenience. I will forward your suggestion to our R&D people and they will work to improve the connection between the camera and the bracket. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Thank you for your patience.

The sliver screw you mentioned might be the wrench which used to tighten the screw, am I right? You can check the picture shown below. If the answer is yes, the wrench does not include in the accessories of Argus Eco.
wrench.png

If it is hard to access the camera via the mobile data, you could take a screenshot of the system status via Reolink app. Then, please send an email to support@reolink.com. Our technical support will check it for you soon. Sorry for any inconvenience caused to you. Thank you for your patience and understanding.

Sorry for the inconvenience. Could you please send an email to support@reolink.com? Our support team will check it for you soon. Thanks.

Sorry for the inconvenience. At first, please reset the camera and confirm if the huge white flare still exists. Then, please change the position to install the camera for a test. If the problem goes on, please send an email to support@reolink.com. Our support team will check it for you soon. Thanks.

Please send an email to support@reolink.com for help. Thanks.

The position of you installed the camera will also affect motion detection. For example, when a person moves straight toward the camera, the PIR motion sensor will be less sensitive to the movement. Here is an article about the installation to help you learn more. Refer to Installation Tips for Reolink Battery-Powered Cameras. Please check if you installed the camera properly.

Sorry for any inconvenience caused to you. Could you please post this problem to support@reolink.com? We will check it for you soon. Thanks.

Sorry for the inconvenience. Could you please post this problem by sending an email to support@reolink.com? Our support team will check it for you soon. Thanks.

Hi Roy,
The status LED can be turned off through the firmware upgrade. You can go to the Download Center to upgrade the latest firmware for your devices. Then you can control the status LED of your cameras via Reolink software.

The recording missing might be related to the position you installed this camera. Both installation height and position will affect the motion detection. For example, when a person moves straight toward the camera, the PIR motion sensor will be less sensitive to the movement. Here is an article about the installation to help you learn more. Refer to Installation Tips for Reolink Battery-Powered Cameras.

Thank you for supporting Reolink. If you have other problems in operation, please feel free to contact us for further assistance. Have a nice day

Our RMA team is following up this case now. Sorry for the duplicate Micro SD card problem. Our RMA team will ship the replacement card as soon as possible. If the problem goes on after you test this card, our technical support will provide you a perfect final solution. Thank you for your understanding and patience.