Posts made by Carl_31331526639

Hi, did you mean the RJ45? If it is so, you may add the camera on the LAN via the IP address.

Hi, sorry to hear the issue on your camera. Could you please report this issue to the support team and they'd help you to solve it soon.

Hi, yes, the new app removed the “battery usage” page. May I know where did you find the tutorial about that? Hope you may report to the support team and they'd update it soon. Have a nice day!

Hi, may I know what's the model of your camera? If it is not the battery-powered camera, the camera identifies the motion via the two frames(before and after) comparing, so the rains will trigger the false alerts. We suggest you may set the motion detection area to check, refer to Set up Motion Area on Reolink Client.

Hi Datchley, sorry to hear that and could you please submit a request to the support team at support.reolink.com? They'd help you to check the issue and provide you with the final solution soon.

Hi Macro,

Sorry about that and may I know what's the suggestion you sent to our support team?
Due to the support team would receive a lot of suggestions every day, we set the auto-reply for the first time. If you need a reply or confirm on your suggestion, you may just reply the email and our agents will answer your questions.
We pay high attention to our users' voice and hope get the feedbacks from them. If you have more requests, please go to our support center to submit a request and our agents will reply you.
Thanks in advance for your patience and understanding.
Have a nice day!

Hi Subskip,

Thanks for your suggestions!
For the delay, 10 minutes is abnormal. We suggest you may change a network to check, the delay should be caused by the network issue but not the camera or the app. Also, we'd improve the server performance in the future to make it better.

For the pre-trigger footage, it will ask the camera to keep recordings and save a piece of recording into the buffer, it will drain out the battery soon and due to the hardware limit, we cannot do that. If you need the pre-trigger footage, we suggest you may choose the RLC-410W and use it with a micro SD card.

Have a nice day!

Hi, it is that only switches on the IR LEDs when they are needed, as with some movement detected or you access it.
Also, you may refer to https://support.reolink.com/hc/en-us/articles/360006384713-Learning-the-working-mode-and-the-LED-status-on-the-Reolink-Argus-Argus-Pro-Argus-2.

Hi Tim, is that the 5c cannot receive any push notification when you exit the Reolink app? If it is so, it should be your phone's settings issue, please refer to https://support.reolink.com/hc/en-us/articles/360006859874-Troubleshooting-Can-t-get-the-push-notification-from-Reolink-battery-powered-camera to check. If it still doesn't work, please submit a request to the support team. They’d help you to solve it soon, refer to https://support.reolink.com/hc/en-us/requests/new.

Hi Chris Lewis, could you please submit a request with your camera's UID to the support team? They’d help you to solve it soon, refer to https://support.reolink.com/hc/en-us/requests/new.

Hi Gil, could you please submit a request to the support team? They’d help you to solve it soon, refer to https://support.reolink.com/hc/en-us/requests/new.

did you ever find a solution to this. I’m having the same problem

Hi Mark, could you please submit a request to the support team? They'd help you to solve it soon, refer to https://support.reolink.com/hc/en-us/requests/new.

Hi amasmiller， thanks for your suggestion and it may increase the battery usage. So I'm afraid the R&D won't add the feature. Thanks in advance for your patience and understanding.

Hi， we suggest you may contact the support team for help. Have a nice day!

Hi Crimp On, could you please submit your question to the support team? We need more details about this issue and the R&D will provide the solution for you soon. Refer to https://support.reolink.com/hc/en-us/requests/new.
Have a nice day!

Carl,

No one is asking Reolink to provide support for 3rd party antennas.

Why would anyone “purchase” new antennas from Reolink if the old ones are “broken” or in some way not functioning?

These cameras are new. Everything, including the antennas should be under full warranty.

Asking people to purchase new pieces to your product that come defective, is quite shady.

Techtoo 2.4/5.8Ghz 7dbi IP Camera Antennas

Hi, sorry for my mistake, if your device is under warranty, please submit the request to the support team at support.reolink.com and they'd process it soon after confirming the issue.
Have a nice day!

Hi, thanks for your support on Reolink! Yes, we confirmed that we have the plan and the R&D are working on it. But it takes time and we don't have any ETA on that. Have a nice day!

To update never got the wifi working so sent the camera back to Amazon, ordered a replacement and this is working just fine, so seems I had a defective unit.

Hi, yes, if the reset cannot solve the issue, it should be the WiFi module defective on the camera and you may also contact the support team for the RMA.
Have a nice day!

Hi, for some email server has a limit on the attachment size, so we set it in the "Fluent" resolution and you cannot change it.
Have a nice day!

Hi Brad, could you please submit your question to the support team? The R&D will answer your question. Refer to https://support.reolink.com/hc/en-us/requests/new.
Have a nice day!