Posts made by Carl_31331526639

Sorry for any inconvenience caused to you. Could you please take a screenshot of this post and send an email to support@reolink.com? We will check it for you soon. Thanks.

Thank you for supporting Reolink. I will collect these suggestions and forward to our R&D staff, we will make changes to our software in the future and try our best to improve the user experience. These suggestions are worthy of adoption, thanks again for your suggestions.

Sorry for the inconvenience. Could you please take a screenshot of this post and send an email to support@reolink.com? We will check it for you soon. Thanks.

Sorry for the inconvenience. The fast forward function is aimed at the camera that needed to playback videos via Reolink software. If the camera doesn't have Micro SD card slot, the recordings can't be saved, the fast forward function will become useless.

Glad to help you solve this problem. You can refer to How to Access Reolink Products Remotely to access your device remotely.

You are welcome. If you have other problems, please feel free to contact us for further assistance. Thank you for supporting Reolink. Have a nice day!

Sorry to tell you that when the files reach 3000(or a bit less), the Micro SD card will start to overwrite automatically, even the SD card isn't full.

Sorry for the inconvenience. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

For the network cable, our cameras support T-568B connectors and CAT5, CAT6, CAT7 with 8 PIN Ethernet cable.

Sorry for any inconvenience caused to you. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

Sorry for any inconvenience caused to you. Could you please take a screenshot of this post and send an email to support@reolink.com? Our support team will check it for you soon. Thanks.

The new firmware has been published in our Download Center, please upgrade firmware for your camera to fix the focus or zoom issue. Sorry for any inconvenience caused. Thank you for your patience. Have a wonderful day!

May I know if those cameras are included in the NVR kit? If yes, you may know the cameras within kit don't have the UID. If you want to access the camera separately, you need to access them via IP address or DDNS. If you purchased the camera separately, you can connect it to the same router as the NVR. And then, you can access the camera separately in LAN via UID. If you have problems during operation, you can send an email to support@reolink.com for further assistance. Thanks.

Sorry for any inconvenience caused to you. Could you please send an email to support@reolink.com? Our support team will check it for you soon. Thanks.

You are welcome. If you have other problems, please feel free to contact us for further assistance. Thank you for supporting Reolink. Have a nice day:)

Sorry for the inconvenience. Could you please take a screenshot of this post and send an email to support@reolink.com? We will check it for you soon. Thanks.

Before disconnecting the network cable from the C2 Pro, have you configured the Wi-Fi successfully? Please refer to Set up WiFi Settings for WiFi Cameras via Reolink App for a check. If the problem goes on, please send an email to support@reolink.com. We will check it for you soon. Thanks.

Thank you for your brilliant idea. We will add the doorbell into our plan list and our R&D people will work on it. If you have other problems, please do not hesitate to contact us for further assistance. Have a nice day:)

Sorry that I didn't find the example screenshot attached with your post. Could you please take a screenshot of this post and send an email to support@reolink.com? Our technical support will check it for you soon. Thanks.

They can access your system if they own the password of your device. Under that circumstance, they can access your device and change the settings as admin. If you don't want them to change the settings but only preview the cameras, you can set common users for them. Refer to Add Users Account via Reolink Client (Windows).