Posts made by Carl_31331526639

At first, please restore the camera to factory settings for a check. And then, please confirm if the firmware of this camera is the latest version. If not, please upgrade the firmware to the latest one and check if the abnormal image still exists. If the problem goes on, please send an email to support@reolink.com. The support team will provide you a final solution. Thanks.

Sorry for any inconvenience caused to you. For the PoE and WiFi cameras, they identify the motions by comparing the two frames (before and after). If there is a difference between the two frames, the alarm for motion detection will be triggered. So the light changing will also trigger motion detection. To be honest, the false alerts can't be avoided completely, but you can set to reduce the false alarm. You can refer to How to Avoid False Alerts on Reolink Cameras to learn more.
And yes, our cameras are inexpensive and it is also not perfect. But we are working hard to make our camera smarter and better. Thank you for your supporting Reolink.
If you have other questions, welcome to leave the comment here. Or you can send an email to support@reolink.com for further assistance. Have a nice day:)

Thank you for supporting Reolink. Sorry that Reolink Client can only work with the Windows and Mac system at present. Thank you for your eager concern about the Linux client support. We will collect and forward those suggestions to our R&D staff, we will notify you if we have the plan to publish the new Linux software.
Sorry for the inconvenience. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Have a wonderful day!

You can't add the same camera to the same device in different identity. You can create different accounts for your company members. And then they can log in this device on their own phone. You can refer to Add Users Account for Reolink Cameras via Reolink App to create users account.

Sorry for the inconvenience. H.265 has not been realized on our camera yet, we will spare no effort to make progress as soon as possible. Thank you for supporting Reolink. If you are interested in our new product, welcome to leave a comment here.

Please go to Device Settings-> System Information interface on Reolink Client and check if the model of your NVR is RLN8-410E. If it is, you can purchase the B800 to work with it.

Sorry that the Reolink client is only applied to Windows and Mac system at present. Sorry for any inconvenience caused to you. We will spare no effort to make progress in the future. If you have other problems, welcome to leave a comment here or you can send an email to support@reolink.com for further assistance. Thank you for your understanding and patience.

Thank you for supporting Reolink. Anything we can help, please feel free to contact us. Have a wonderful day:)

Sorry for any inconvenience caused to you. Have your problems solved now? If not, could you please send an email to support@reolink.com? Our technical support will check it for you soon. Thanks.

Yes, you are right. If you don't want to the IP address of your camera changes casually, you can assign a static IP for it.
1. Log into your camera. Go to Device Settings -> Network -> General.
2. Select Static as Network Access.
3. Change IP and remember to click OK to save.

There are two kinds of client that can be used to add our device: one is Windows Client, the other is Mac Client. Sorry for any inconvenience caused to you. For the clip issue, could you please send an email to support@reolink.com? Our support team will check it for you soon. Thanks.

I'm sorry about the design of our NVR. Thank you for your suggestions, I will collect them and forward to our R&D people. If you want to connect the PoE camera to a PoE Switch/injector, you can refer to the below standard to pick a suitable PoE injector/switch.
For Reolink RLC-423, RLC-423S, you need to make sure the PoE injector/switch is 802.3at compliant (48V).
For other Reolink PoE camera models, make sure the PoE injector/switch is 802.3af compliant (48V).
Note:
1. Do not purchase passive PoE injectors as they won’t work very well.
2. We recommend that you use the PoE injector/switch of high quality.

We have the plan for IFTTT this year, but we need more time to implement that. Sorry for any inconvenience caused to you, we will spare no efforts to make progress. Thank you for your understanding and support.

Sorry to tell you that the channel name can't be modified. Thank you for your suggestions, I will forward it to our R&D staff. If the channel name can be changed in the future, we will notify you at the first time. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us.

Sorry for any inconvenience caused to you. Could you please take a screenshot of this post and send an email to support@reolink.com? Our support team will check it for you soon. Thanks.

All Reolink camera with Micro SD slot can fast forward on Reolink windows Client. Here is an article for yo reference: Playback/Download Recordings via Reolink Client (Windows).
If you meet other problems during operation, you can continue to leave the comment here or send an email to support@reolink.com for further assistance. Thanks.

For the battery-powered cameras, you can access them via Reolink App and Reolink Client. Beside the mobile App, you also can access the recordings via Reolink Client. Here is an article for your reference: Playback/Download Recordings via Reolink Client (Windows).

Please do not worry about that. Could you please send an email to support@reolink.com? Our support team will check it for you soon. Thanks.

C1 Pro can also work with Google Assistant at present, you need to upgrade the firmware of your camera to the latest. Please go to the Download Center to find the new firmware. Thank you for supporting Reolink.

If the error message is incorrect password and you can't enter the correct one, you need to reset the camera to the default setting. But you must take off the camera for setting it up. If you are worried about the loss of the QR code, you can also find it in the back of the camera after removing the battery. If you've configured the camera successfully, you can find the UID in Share page and print it down for further use. Refer to Share Your Configured Cameras/NVRs with Others/Other Phones.
If the problem goes on after you reset it, could you please send an email to support@reolink.com？ Our support team will check it for your soon. Thanks.