Posts made by Carl_31331526639

Sorry for any inconvenience caused to you. Could you please take the screenshot of this post and send an email to support@reolink.com? Our support team will check it for you soon. Thanks.

Sorry for the inconvenience. The junction box is very popular and it is out of stock in Reolink store temporarily. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Thank you for your understanding and patience.

Thank you for supporting Reolink. The scene mode has been realized on our App now, please upgrade the App to the latest version and you can set the scene mode for your cameras on it. Here is an article teaches you how to set the scene mode: How to Set the Scene Mode for Your Cameras.

Are you refer to the Micro SD card? Please check if you insert the Micro SD card into the card slot properly. Refer to Install a Micro SD Card into Argus Series Cameras.
If the problem goes on, please format this Micro SD for a check, please remember back up the important recordings in advance.

Sorry that the instruction voice command that reminds you how to set the camera can't be disabled. The voice prompt of connection to the router succeded will disappear later after you set up the camera successfully. Sorry for the inconvenience. Thank you for your understanding.

Thank you for supporting Reolink. At present, the Reolink Client only applies to Windows and Mac system. I will forward your suggestion to our R&D people, we will notify you via email if we have the plan to publish the new software in the future. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us.

I'm glad to hear it is working now. If you have other problems during operation, please feel free to contact us for further assistance, Thank you for supporting Reolink.

These two NVR systems have different UID, you can add them to your Android App at the same time using their own UID, and then preview them separately like the picture below.
nvr.png

You can use the power adapter of DC 5V2A to power the camera, but we don't recommend that you power it permanently. That will cause the abuse of the camera battery. Thank you for your understanding. If you have other problems during operation, please do not hesitate to contact us for assistance.

Sorry for any inconvenience caused. The newest firmware will be released at the end of this month. Thank you for your understanding and patience.

Sorry for any inconvenience caused to you. Please delete this device from the device list at first, and then add it again for a test.

Please check if the Micro SD card you purchased compliant with the standard. And then, please check if you insert the Micro SD card into the SD slot properly. Refer to Install a Micro SD Card into Argus Series Cameras.
If the problem goes on, please send an email to support@reolink.com. Our technical support will check it for you soon. Thanks.

Sorry for the inconvenience. Could you please send an email to support@reolink.com? Our technical support will check it for you soon. Thanks.

Thank you for your suggestion. I will forward it to our senior engineer, we will notify you if we have the plan to develop the doorbell. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us. Thank you for supporting Reolink.

Thank you for supporting Reolink. We will forward your suggestion to our senior engineer and they will spare no effort to make progress. You may subscribe our emails to know the newest update: https://reolink.campgn4.com/Subscribe-Us.

Sorry for the inconvenience. Could you please send an email to support@reolink.com? Our technical support will check it for you soon. Please also attach a firmware version screenshot of your C2 Pro. Refer to Find out System Information (Firmware Version) via Reolink App.

Sorry for the inconvenience. Please wait for the reply from our technical support. Please do not worry about that, we will help you figure out this problem. Thank you for your understanding and patience.

Sorry for the inconvenience. The flash will not be maintained or preserved soon. But it still can use. Our senior engineers are working on it and try to find a better way for this issue.
I will forward your suggestion to R&D engineers. It will take time to do it. You can make a subscription in the link below to know any update. https://reolink.campgn4.com/Subscribe-Us

Thank you for all your suggestions. I will collect them and forward to our R&D people for improvement. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us.

Sorry that the RLC-410WS does not support Google Assistant at present. We will notify you if there has the update. Sorry for the inconvenience. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.