Posts made by joseph_1979

@user_713871212949686_713871212949686 Check out this link https://support.reolink.com/hc/en-us/articles/360012083433-Which-Models-Countries-or-Regions-Support-the-Cloud-Service-/

@user_711249234510057_711249234510057 You're welcome.

@jm_fort_525559425302685 Again!!. Do you have video or just audio when you installed 8.11.0? Can you enable/disable HW acceleration first and check again? Maybe you need DirectX9.

@user_715933060137180_715933060137180 I think the last firmware for RLC-811A is v3.1.0.989_22051908 but better to email Reolink support to see if they have generated a newer one.

@fishki Then delete the direct ones or the NVR whichever you like.

@user_632093499404336_632093499404336 You can connect it to the NVR. If you do scan and the NVR doesn't find it the add it using its UID. Make sure that the NVR and the camera are on the same network.

@md Despite using the horizontal range the guard position still deviates from the configured position. I have taken up with the support but eventually the issue is still there. So I decided to disable the tracking feature. However, as a customer I can fully understand the other customers frustration. And tracking works well on Trackmix and 823A where I do not think they are using plastic gears.

@user_716104480747703_716104480747703 I do not think this has solely to do with the firmware but rather the gearing mechanism. I do too find my E1 OD Pro facing the wall though the occurrences is far less than the first generation of E1 OD. I disabled the auto tracking and thereafter I had no issue. I did reported to senior support.

Howevr, you are absolutely right. It has to function as advertised. Kindly take it up with Reolink support.

@user_711778512445678_711778512445678 On Android it is available but either the wide or Telescopic lens.

@user_715365050986750_715365050986750 Check out this link https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App/

@reolink-lorenz To be proud of considering the thousands of cameras available on the market.

@user_715539019890849_715539019890849 Can you enable/disable hardware decoding first from the appl menu and check again?

@sathish-pnair_552716392325354 This means that you are logging from an external network. In this scenario they set the default stream mode ALWAYS to Fluent irrespective to the previous setting. In my opinion this is to avoid any congestion on their allocated bandwidth on the P2P Relay servers. I do suggest you to email support and do a request.

@user_715666794369272_715666794369272 I have the Trackmix WIFI cam and it does record onto the SD without any issue. Can you show your settings?

@catfoodandchips_682864881844645 Email Reolink support citing your hw and sw version. Sometimes the website is not updated.

@fishki Get the UID of the cameras which weren't detected and click on the + sign. Add them using the UID. The POE switch allows you to connect to the cameras directly. So now you can watch either through the NVR or directly. This is the best configuration. Note that if you bought some of the units as part of a system then it could be that the cameras have no UID. In this case you need to use fixed IPs.

@user_713403785318571_713403785318571 Try to get it from a trusted company which uses quality copper. The power quoted is the nominal value for the camera.

@catfoodandchips_682864881844645 I just checked some high res clips captured last evening and the fps is in accordance to the one set in each camera. Models considered are RLC-511WA, E1 OD Pro, E1 Zoom Pro and TrackMix.

Did you check that you have the newest firmware?

@user_711778512445678_711778512445678 Good point. Can you request support pls?

@tiredude59_526172784513156 Please take it up with support. Email them and attach a video.