Posts made by joseph_1979

@user_678847467118728_678847467118728 Not yet. https://support.reolink.com/hc/en-us/articles/360012083433-Which-Models-Countries-or-Regions-Support-the-Cloud-Service-/

@jimbrown-net Apple..... Kindly email Reolink support.

@geowicht_675740236640515 The newest is v3.1.0.1643_23041100. So email reolink support citing your fw and hw version.

@cunt_662434393354277 All you need to access is the AWS/Azure Relay servers to access your cameras in Bulgaria. And I do not think that the mobile operator restricts access these servers through their PGW. From WIFI network in UK you are able to connect to the cameras right?

@jimbrown-net Which client? I don't have it on Android.

@dan-stefani_360688865751271 Perhaps they will take this into account when redesigning new models.

@lyybra Kindly send your request to Reolink support. Of course there should be delete ALL with a prompt to reconfirm.

@user_713403785318571_713403785318571 Use a lower AWG cable so that the voltage drop will be less. 12 and 10 would be fine.

@lyybra Kindly send a request to Reolink support.

@nerds-2-you_704747014320378 I have requested these features to Reolink support. We hope that one day they will be implemented. They prioritise features based on their requests. So I kindly ask you to send a request to support.

@martin-kistell_73972976554167 Just ensure you are on the latest firmware (go to Reolink Download Center) and adjust the horizontal range under Alarms Setting. I am using it on E1 OD Pro and Trackmix and it works perfect.

@md Competitors already offer geofencing for quite some time. Our goal here is provide suggestions and recommendations for Reolink to be the leader in the home and SME camera security business.

We tell what we really wish and of course Reolink should evaluate, prioritise or ignore the request.

@neil_chaplin_is_450076909830276 It is an issue and that's winter time. In Summer you have the BST which is GMT+1 as you correctly pointed out. With the upgrades which have been introduced since we exchanged correspondence I am no longer being taken to the recorded clip but rather to the live stream. I have reported this and even in the newest application it still takes you to the live view.

Kindly email Reolink support and provide all the details.

@user_713036944498912_713036944498912 Note that I am a customer like you and I am here to assist members wherever I have free time slots and based on my engineering and software skills. Indeed the documents provided are generic and as you correctly stated the specs should be very clear to avoid misunderstanding, complaints and litigations. I do write specs myself for equipment costing millions of euro and I tend to be as clear as possible and ask for SOC with reference to clauses.

The specs provided in the operation instructions are rather minimal. I will ask support to reconsider to include more detailed information similar to what is in the website. You could also email support and request this.

@nanuk_703854712033447 Check this out https://support.reolink.com/hc/en-us/articles/360005131094-How-to-Upgrade-Firmware-via-PoE-NVRs/

@user_713036944498912_713036944498912 Specs are written to be read. According to the power requirements, the camera supports IEEE 802.3at standard also know as PoE+. This provides up to 25.5W of power. It also stated 'Active' POE which means that the cam will check the power coming in, and, if it doesn’t meet the camera requirements, it just won’t power up.

@user_713151356248255_713151356248255 Report it to Relink support. When you are in full screen click on the screen and see if the upper and lower bars disappear. Click again and they shall appear.

@user_654527999856704_654527999856704 This is event logging which list the detections detected by each camera in the order they occurred. The list is in thumbnail form and all you need to go to the clip is to click on it. We have requested this feature to Reolink. However, kindly send your request to Reolink support as their implementation depends on how much requests they have received for a feature.

@reolink_349195110404230 Email Reolink support and they shall provide.

@bamainark_709557840093322 This is beyond the specified operating temperature (14 to 122 degrees F). Definitely it will restarts and may even stop without you knowing. Try to use a program (freeware) which ping the doorbell and you should see if there will be periods of no response.

Note that I have asked senior support to repeat their tests when the doorbell is subjected to high temperature.