Posts made by joseph_1979

@md I think they have discontinued this product.

@roccojay12_464195931816139 No.

@wacko_jacko_670601907445799 That's because there is a scheduled restart of the camera every Sunday at 02:00 unless you changed the timing.

@d-a-n_l It's a P2P protocol which allows the client to communicate directly with the camera. If you do a search you my explanation of how this works including the mobile signalling too.

@putt2day_322881327673537 No. It merely depends on the camera processing power assuming you have adequate bandwidth and good reception of 4G.

@roccojay12_464195931816139 You lose certain functionalities when connecting the POE camera directly to the NVR. And this is one of them. If you connect the trackmix to a PoE switch rather than directly to NVR then you can connect to camera and can zoom.

@den-camera_670686507749409 If your camera has an integrated spot light select auto for night mode in Spot Light under Advanced (Android Client). Note that if there is adequate illumination then the spot light will not be switched on. Which camera do you have?

@wacko_jacko_670601907445799 So if you enable push notification you do get the push message notification when you press the button or a person moves across the camera. Then it can be an SD issue. Try to format it or replace it.

@joseph-chircop_497308027822318 Uh in previous email you said you are on 4.35.1.2beta. It is still under development and not yet available for testing.

@wentao_269167188861175 Are these two cams using the same SD type? Did you observe the same outcome from both the Android and Win client? When you experience the issue again, try to format the SD and check the recording and playback. Do not reboot the camera. Have you ever report this to Reolink support?

@guessy_305491556810936 Data transfer capability depends not only on the medium but more specifically on the source processing power which in this case is the camera. It can be seen from your video that the max data transfer is around 1.7MB/s or 13.6Mbps which is not that slow either. I have high end servers HP G10 and when I transfer a 20G file, the transfer rate is around 40Mbps. The issue I see is that somehow the transfer occasionally stops and this has to be sorted or improved. Maybe in the recent versions they change the mechanism of saving the data to HDD.

I did inform Reolink accordingly.

@aideeroll_518840591122616 When installing the video doorbell ensure that you use the UID method and not the local IP. This is because the Reolink client on your smartphone will request the Reolink P2P servers based on your UID to provide both the local and the public IP of your camera. So if you didn't use the UID during setup then you won't get this information and thence you won't be able to connect to your doorbell from anywhere outside your local network. Moreover ensure that the WIFI signal at the doorbell location is strong enough and preferably use the 5G band which is less prone to congestion and interference (of course the range of the 5G signal is less than the 2.4G ....... smaller wavelength).

@user_612681119584296_612681119584296 Please refer to this URL https://support.reolink.com/hc/en-us/articles/360004441533-Can-I-Add-Reolink-Battery-powered-Cameras-to-Reolink-NVR

@big_ted Actually I encountered this myself and did report it to support. Hopefully it will be added in a Win client upgrade. I am still on 4.35.1.1. Will ask for the beta to test it out.

@user_654306224615431_654306224615431 Correct. Should be as implemented on the Android client.

@Fiona. Kindly inform Development team.

@user_667474537287771_667474537287771 Try to change the boolean value of hardware acceleration to 'false' in file AppData/Roaming/Reolink/userSettings ............... {"key":"hardware-acceleration","type":"boolean","value":false,"_id":"sSr1ypxxxxxxxxxxp"}.

@chuck_529633235447953 Reolink client will only work with Reolink cameras and NVRs.

@colovin_541922116624611 For your perusal, restore of the doorbell from client will delete all the configuration with the exception of WIFI setup. Maybe he has one SSID for both 2.4G and 5G. Anyhow it is working and your neighbour is happy. Have a nice day.

@crimp-on_62210811129 Nope, there are packets sent to P2P servers at regular intervals to update both the private and the public IP of the camera, push notification message relayed to the Reolink message application server which pushes it to the Google FCM for Android, etc.

@BlendiH Did you do any operation from the Reolink client at that point in time such as trying device linkage? Did you check that the MAC address correspond to that of the RLC810A? What is the FW model? Any logs you can share (of course hiding any personal data)?

@user_669525845065812_669525845065812 On Reolink cameras H.265 is supported in clear mode as per table on article at https://support.reolink.com/hc/en-us/articles/900000604803-Do-Reolink-Cameras-Support-H-265