Posts made by joseph_1979

@davem98271_404928554950870 I am a customer like you and don't have any hub to verify. I just use my skills to support wherever possible.

@user_878468653088915_878468653088915 you need at least 12Mbps upload if you shall be viewing one camera at a time.

I have 1G/250Mbps at home. Despite this bandwidth there might be issues with the application such as choppy audio which I am experiencing on the new Android client 4.50.0.

@mamymam2013_465350299701478 indeed..she used to answer some queries. She has been promoted.

I just installed the Android client v4.50.0 and the audio seems to be degraded. It's choppy at high resolution. I saw a similar complaint on Reddit.

@lekkoferreira_866142292218072 Yes, it's push notification and once appl is closed the push notification cannot be processed.

@bigblue007_631330884632579 I still suggest you to submit your request to support on support @ reolink . Com

@mamymam2013_465350299701478 Agree. New client is still not yet in Europe. I just saw the list of features added at Reddit and none is of my requests.

I and my team spent months conducting tests under different scenarios and capturing traces to see that all is according to specs.

@lekkoferreira_866142292218072

This is the way it has been implemented. This is not a calling feature but rather a push message notification. I have been telling them to implement it using VOIP (like what competitors have done) or XMPP. But so far no feedback.

@user_878305455517824_878305455517824 There is no custom alarm Just the siren.

@bigblue007_631330884632579 It is as what you said. The spotlight lights up if the ambient light is lower than a threshold value. Indeed I would have added that option too and it is up to the customer to select his/her best option.

I suggest you to submit your request to support on support @ reolink . com

@user_792778966765718_792778966765718 I have been asking them to prompt customers with a new fw and then it is up to them whether to upgrade or not. Every 6 months I request support to see if there is newer fw for my battery operated cams. It shouldn't be like that. We are in 2024.

@user_880577881940193_880577881940193 Which doorbell model? The ftp is invoked once the event is triggered and the camera is recording. So there are two channels, one to the recording file on SD/HDD and the other FTP.

@mamymam2013_465350299701478 Hello Buddy. I am fine but super busy with a mobile network testing. Hope you are getting well with this hectic life. I don't use the Reolink Windows client a lot. Mostly I use it to upgrade the firmware. I did see this flickering on the new version but not that often that would bother me. I didn't report it to support as I know the answer :).

@greg_868971036258457 No, it has nothing to do with 5G or 4G as it is also happening when you are on an external WIFI network. So this test excluded packet data and smartphone. So the issue is either the Router or the ISP. When you create a tunnel, then it is a direct communication and the ISP has no clue of what traffic is passing through. It is as if your smartphone is on the LAN.

@jk1211_705377705345248 What can I say. I am a customer like you and wish that they give more considerations to the customers requests. Their HW is quite good but the sw needs improvements. We are missing a lot of features.

You may request again support on support @ reolink . com

@greg_868971036258457 if you are not familiar with networking protocols then you will be starring at the trace. The trace has to be on the egress of the router.

How is your network setup?

So to eliminate the mobile packet data, please carry out the test of viewing through NVR from an external WIFI network. Say from McDonald's or Starbucks.

35Mbps as upload is good. I have 1G/250Mbps.

What is the model of the router? And there is no restriction I.e firewall rules?

So the issue can be in any of these nodes.

Your router, P2P servers provided by AWS/Azure, ISP, mobile operator and smartphone.

@stimpy But this is too much for the camera. All that you need is 12W. Search for power adapter with 12V 1A DC output.

@greg_868971036258457 If you are familiar of networking protocols, you can capture a trace using Wireshark and see what is happening.

Ensure 1k to 64k UDP ports are opened. Try to check upload speed on your router every hour when the situation is the worst.

Have you tried to view playback on your smartphone when connected to another external WIFI network?

@hometheater503_202558512976108 good to hear you solved it.

@luuke_869320929738914 submit your request to support so one day we see this implemented. I have asked for it a number of times.

@stimpy Transformers work on AC (Alternating Current - like mains) and can either step up or step down the alternating voltage. So in your case the transformer step down the Voltage from 110V to 12V AC. However, the input to the camera is DC (Direct Current - as the output of battery) and subsequently you need a rectifier bridge to transform the 12V AC to 12V DC.