Posts made by joseph_1979

@mamymam2013_465350299701478 I am a customer like you and I fully understand your frustrations. I cannot understand why their software lags when compared to their competitors. And we are here to tell them where to improve and what we really wish to have. I do email them but finally it is their decision. I do have problems which remained unresolved.

It is hard to make a name but it can easily be destroyed. And there are lots of brands to chose from.

@issom you need to contact support to push you the firmware.

@user_615023925190704_615023925190704 Of course. But see how often it is upgraded. Android/IoS clients are updated more frequently.

@robert-hammond_315369854550200 I had that client (8.18.9) and rolled back. It fails to load the weekly event history for the HHP. Other than that I didn't notice any difference. Most probably it includes new functions for new cams releases.

If you want to download it use https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.18.9_0.exe

@reolink-oskar Just to add a note: Some people have complained of condensation. Well, a camera that has power will generate a small amount of heat. The cold air outside versus the slightly temperature of the camera will create condensation on the inside of the lens. The colder and the more humid the climate, the longer this effect will last. Normally this shall disappear after a day or two.

@corky_737880191164642 Because the object stays longer in front of the camera. I charge mine every two months with an average daily usage of 10 min.

@kimchigun I don't think their competitors allow that. That's only through 3rd party applications.

@kimchigun Yes, that's the event list. Hopefully it shall be deployed on the NVRs.

I don't think that they will ever allow other cams from different suppliers to be monitored through their NVRs. Personal opinion.

@gene-vigelis_483550958342399 here it is. I added spaces as URLs are not allowed.


https://gist .github .com/velzend/895c18d533b3992f3a0cc128f27c0894

The Reolink Home Hub Pro is a smart home device designed to integrate with various Reolink products, enhancing home security and management. Here’s a concise report covering its key features, benefits, limitations and recommendations for improvement.

Key Features:

1. Central Hub: Acts as a centralized control unit for Reolink cameras and devices, allowing users to manage them through a single interface.
2. Video Recording: Supports local storage and can record footage from connected cameras, typically using an external hard drive or SD card.
3. 4K Ultra HD Resolution: Supports 4K resolution for compatible cameras, delivering crystal-clear video quality for detailed monitoring.
4. Remote Access: Users can access live video feeds and recorded footage remotely via the Reolink app, available for both iOS and Android.
5. Two-Way Audio: Enables communication with visitors or intruders through connected cameras with a built-in microphone and speaker.
6. Smart Integrations: Compatible with various smart home ecosystems and can be integrated with voice assistants for hands-free control. Works with Alexa and Google Assistant.
7. User-Friendly Interface: Simplified setup process and intuitive app design make it accessible for all users.
8. HB with connected cams: At regular intervals, it checks the communication between the HHP and the connected cameras. If there is no acknowledgement, the HHP informs the user through an email or push message notification.
9. Security: Offers enhanced privacy and security by keeping data offline and the stored videos are encrypted with AES128.
10. WIFI/LAN: Connectivity is either through LAN or WIFI or both. Supports WIFI 6.
11. Expandable System: Supports up to 12 plug-in cameras (POE and dc powered WIFI) and 12 battery operated cameras, making it suitable for both small and large properties.
12. Ease of Use: The setup process is straightforward, with the Reolink App guiding users through each step. The interface is intuitive, making it easy to manage cameras and review footage.
13. Reliability: The device operates consistently, with minimal downtime or connectivity issues. Local storage ensures uninterrupted recording, even during internet outages.

Benefits:

1. Enhanced Security: Centralizes control over multiple surveillance devices, making it easier to monitor security.
2. Convenience: Users can manage their home security setup from anywhere, providing peace of mind.
3. Cost-Effective: By managing multiple devices through one hub, users may save on equipment costs and streamline their security setup.

Recommendations for improvements:

1. Improve Firmware Update Process: Ensure updates are more reliable and provide clear instructions for troubleshooting failed updates. HHP should check the firmware of the connected cameras and report to the user of any new firmware. This shall apply to ALL cameras including battery operated.
2. Enhance Connectivity: Address intermittent connectivity issues with better hardware and software optimization. Perhaps measuring the RSSI of the signal transmitted by each WIFI camera. Better communication establishment protocol with battery cameras.
3. Optimize Mobile App: Improve the performance and user interface of the Reolink mobile application. Faster loading times and smoother navigation. Sometimes the voice becomes choppy when changing to clear mode and using H.265 codec.
4. Add Battery Backup: Include a built-in battery to ensure functionality during power outages.
5. Expand RAID Options: Offer more advanced RAID configurations for better storage efficiency and performance.
6. Synch of recorded videos: Synchronizing of files stored on the SD and the HHP. HHP should align with the files stored on the SD.
7. Deletion of videos: Allow the deletion of video clips stored on the HHP. These videos should be marked as non-transferable from the SD.
8. Different ring tone: Allow different ring tone for each camera and object detection.
9. Access to HDD: Allow users to have access to HDD to allow them to transfer files more efficiently.
10. Advanced Scene feature: Enhance the scene mode with flexible scheduler and status. Perhaps adding geofencing.
11. Grouping: Add grouping of cameras.
12. Protocols: Adding IFTTT/MQTT to allow users to control cameras according to their needs. Add a correlation event handler which shall alert user when a combination of alarms are triggered..
13. SIP Client: Add a SIP client which shall allow users to call phone numbers when a combination of triggers occur. This shall replace the traditional alarm panel with integrated dialer.
14. IoT: Allow the addition of the standalone Floodlight and smart plug.
15. Diagnostic files: Allow the HHP to download log files from cameras as we used to have in the past on Windows client. Allow the HHP to access the CPU and memory usage and present it to user.
16. Enhance logging: Adding a non-erasure file which shall contain the source ip, account name, time logged, duration and action performed on the HHP.
17. More throughput: Replace the WAN 100M port with 1G port
18. GPS: Adding location tracking just in case it is stolen.
19. Direct Access to Cameras: Allow users to have the possibility to access the cameras directly in a similar way to NVR with the cameras are connected through a switch.
20. Storage capacity: Offer more storage capacity.
21. Analysis of alarms and performance: Enhance the analysis to include the resources usage and alarms per device. Currently alarms for all devices is available.
22. TV interface: Allow user to have control over HHP setting when connected to TV via HDMI.
23. Sharing: Allow user to individually share cameras connected to HHP with certain rights.
24. Enhance AI Capabilities: Further develop AI-based features such as facial recognition, LPR and advanced motion analytics.
25. Transport Protocol: For live streaming, UDP should be used throughout from camera to client as it requires much lower bandwidth and latency. So in case of a user watching a live view on a smartphone connected to the same network of the HHP, we have UDP between camera and HHP and TCP between HHP and client (smartphone). I do not think that the HHP will be able to request the camera to send lost packages. Conversely when viewing a POE or dc powered WIFI cam from an external network we have TCP between camera and HHP and UDP between HHP and client. I do not know if there is adequate buffer at the dc power WIFI camera to allow packet retransmission. By capturing various traces i noticed that during retransmission sound becomes choppy.

By addressing these requests, Reolink could significantly enhance the user experience and reliability of the Home Hub Pro.

Conclusion:

The Reolink Home Hub Pro is a valuable addition for anyone looking to enhance their home security system with a centralized management solution. It offers robust features that cater to both tech-savvy users and those looking for straightforward home security options.

Some Photos:

@ronlipp_768330938396820 Absolutely yes. Cameras must be on the same local network as the Home Hub to be added.

Just install it on-site and access it remotely using one of their clients. You may also integrate the cameras through Frigate, BI, HA and access them remotely.

@user_927738643050698_927738643050698 If you are able to install cat6 cable to the locations then there is no choice other than going to POE. Before purchasing you need to know your requirements and then check the various Reolink camera which shall suit you. RLC-811A is quite good but you may perhaps need to cover more area in which case a 180 degree camera will be more suitable. Apart from the horizontal field of view (FOV) you should take into consideration of the vertical FOV. Note that new cameras tend to have lower vertical FOV.

Argus 3 Pro is a battery camera and so you won't have 24x7 recording and there is no pre-recording. You should have battery cams if and only if there is no power. If the area to be monitors is well lit then consider to have a CX camera which provides colour recording during the night.

As for the NVR see how many cameras you intend to connect today and in the future. You may opt for the RLN-36 which can connect 36 channels. Note that this has no POE ports and it is not delivered with any HDD. You need to buy the HDD and its capacity can go up to 48T.

@home-ajuda_907401242202296 Calling from the doorbell is essentially based on push notification. So in order to have the calling prompt the application has to be running in the background. If you are on Android then search for how to allow an application to run in the background.

I already asked support that the proper way of implementing calling is to use VOIP or XMPP (like whatsapp). However, we as customers cannot impose anything but rather suggest and complain.

@user_835217801416859_835217801416859 I suggest you to request this to support.

@davideotto if you plan to buy POE cams (best cams) then opt for the RLN36. This is cheap compared to the others because it is not equipped with any HDD. However, this NVR has the max storage capacity of up to 48TB. Moreover there are 8 alarms In and 4 Alarms Out ports which allow you to connect external devices such as sensors or trigger devices such an external alarm.

The Home Hub Pro (HHP) allows the connection of 12 plug in (POE or dc powered WIFI) cams and 12 battery operated cams. Videos are stored both on the SD installed in each camera and on the HHP. You can play it either from HHP or SD. Note that AI detection is done at the camera side and you can play all the videos on HHP.

With recent fw upgrades Reolink NVR RLN 8 and 16 have a hybrid switch added. In case of RLN36 there is no POE port and so you need to have an independent POE switch. Personally I wouldn't use the hybrid for the other model since when the NVR is down then one cannot connect to the cameras. To achieve more flexibility, customers use to integrate the NVR with the Home Assistance.

@chopstix Additional note to Chopstix's comment.

Ensure that the preference band is set to auto when changing from 5G to 2.4G band as otherwise it will not anchor to the 2.4G band.

@davideotto Good to know that I was of some support. Someday they need to deploy it on NVR too as they did on the home hub pro.

@markus Markus, I am a customer like you and I volunteer to provide support to members of this community based on my engineering skills and experience. Have a look at https://support.reolink.com/hc/en-us/articles/900000625446-Which-Cameras-NVRs-Support-FTP-Uploading/

@reocam_448003255267488 I read that it is possible to view it on Roku TV using the camera IP viewer pro. From the reolink application you need to enable ONVIF/RTSP.

There is no security issue to use ONVIF. Most of the third party applications like Home Assistance, BI, they all require ONVIF to communicate and stream from the Reolink Cams.

@davideotto Yes through the POE switch. So when you run the Android application on your smartphone connected to the same network as the cameras, you should have the individual cameras apart from the NVR. However, note that if you bought the cameras as a kit then you may not be able to connect to them remotely. This is because they are not assigned a UID.