Posts made by joseph_1979

@greg_868971036258457 if you are not familiar with networking protocols then you will be starring at the trace. The trace has to be on the egress of the router.

How is your network setup?

So to eliminate the mobile packet data, please carry out the test of viewing through NVR from an external WIFI network. Say from McDonald's or Starbucks.

35Mbps as upload is good. I have 1G/250Mbps.

What is the model of the router? And there is no restriction I.e firewall rules?

So the issue can be in any of these nodes.

Your router, P2P servers provided by AWS/Azure, ISP, mobile operator and smartphone.

@stimpy But this is too much for the camera. All that you need is 12W. Search for power adapter with 12V 1A DC output.

@greg_868971036258457 If you are familiar of networking protocols, you can capture a trace using Wireshark and see what is happening.

Ensure 1k to 64k UDP ports are opened. Try to check upload speed on your router every hour when the situation is the worst.

Have you tried to view playback on your smartphone when connected to another external WIFI network?

@hometheater503_202558512976108 good to hear you solved it.

@luuke_869320929738914 submit your request to support so one day we see this implemented. I have asked for it a number of times.

@stimpy Transformers work on AC (Alternating Current - like mains) and can either step up or step down the alternating voltage. So in your case the transformer step down the Voltage from 110V to 12V AC. However, the input to the camera is DC (Direct Current - as the output of battery) and subsequently you need a rectifier bridge to transform the 12V AC to 12V DC.

@hometheater503_202558512976108 So your smartphone is on Edge (gprs). This has low bandwidth and won't allow you to watch video. Your smartphone should be connected to 4G RAN.

@lawrence_69780238661 Email support on support @ reolink . Com

@user_874208928067806_874208928067806 I suggest you to go to Reddit Reolink and go through the comparison table prepared by the moderator Mike.

@home_picton_875545193726136 Client only sees the home hub. To see cameras you need to log on the home hub.

@clintjohnson_615769083773304 Email support on support @ reolink . com

@jk1211_705377705345248 Check new fw at Reolink Download Center.

@awesomebread_872791848792199 Email support on support @ reolink . com

@user_874142518182053_874142518182053 For battery operated cams. you need to email support on support @ reolink . com and ask them.

@maz_8193 Normally the APN name (correctly written... no space...see how it is on smartphone) is required for mobile modules. I don't have any Reolink 4G cams and so I can't tell what is the requirement.

@paul-parsons_462324807000239 WIFI issue. Get the camera near the router and try again.

@user_875155658457265_875155658457265 None of the models are able to accurately read the number plate during the night. It's reflective. You need to invest in an expensive camera.

@user_874208928067806_874208928067806 Submit your requests to support on support @ reolink . com.

@genefulmerla_542946119237771 Yes you can. Use DDNS as illustrated in https://support.reolink.com/hc/en-us/articles/900000622703-Introduction-to-DDNS/

@reolink-daisy We need to have the event history for all detection objects for all cameras installed on our network. We just click on the event and the respective video should be played. Moreover, the customer may opt to play all the events between a specific period without the need to go through each camera. In addition, on the horizontal bar showing the time of the video playtime, we should have the objects detected and we can click on this and see the object rather than having to watch all the clip. We can have the number of objects detected in each clip and the time the object has been detected.

It would be nice to have the camera able to capture the number plate and be searchable (asking too much). Yes, it would be nice to search by categories but this entails for an intelligent AI detection. Way beyond what is available today. Today stationary cars are detected as moving, during the night persons are not detected, sometimes a swaying branch is detected as a person, etc. So one must ensure to optimise the existing AI algorithm.

Last year, if I recall correctly in July, we have been requested to reply to a survey on scene (now shortcuts). I have requested status and schedule but didn't hear anything. Has this survey been shelved?