Posts made by joseph_1979

@ciaran_115754821775565 This is a link to 8.8.5 https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/

For 8.10.2 you need to email support and they will provide within 24 hours using https://support.reolink.com/hc/en-us/requests/new/

Check if you have it in the download folder.

Moreover can you tell me which version of Microsoft Visual C++ Redistributable package you have? If not then install this https://aka.ms/vs/17/release/vc_redist.x86.exe and re-run Reolink client again.

@user_694180074676378_694180074676378 Software is like an essay without conclusion and wholly depends on one's creativity and imagination. In this community we put forward ideas and enhancement to Reolink but it is their decision what and how to implement.

Try to install the client on your notebook and check it out.

@reolink-fiona Kindly share with us an updated roadmap. Thanks.

@user_694180074676378_694180074676378 It seems an issue specific to your environment. On my 8.10.4 it is working correctly. It's not easy to know why the calendar is not being popped up. Is your java updated? Try to run the client as Administrator. Try to install it again. If still unable to get the calendar then email Reolink support.

@tranzmetro_671470385975324 8.8.5 is a 32bit application and subsequently installed in directory x86. 8.10.x are 64bit application. Can you try the 8.10.4 which has been released yesterday?

@perkins-tony_647500713214819 Is this the WIFI or PEO model? And what is the issue?

@railfan-arizona_485965826351268 In the TrackMix the Zoom icon is no longer being avialable in the dualview screen. One has to go to single view to use the zoom function. Senior Support notified.

@neko818_692279135723723 Correct. It was available on the previous version and in this new version one has to go to the single view to use the zooming function. Moreover on my smartphone the speed control '>>' overlap the down motion. I reported them to Reolink senior support team.

And thanks to point it out.

Update: Support is working to fix this.

@crimp-on_62210811129 I conducted the tests on Argus 3 Pro and DUO 2 at clear resolution and full screen on both Win 10 and 11 and couldn't reproduce the black screens. And I did scroll the mouse wheel as fast as I can. Do you have other applications running in parallel with the client? Do you have adequate video RAM? Can you check whether there are services which have higher priority which are causing interrupts? Can you set the priority of the client to high and check?

On a different note but the subject being the 8.10.4, the stream mode setting is being ignored when set from a network outside the LAN on which the cameras are installed. So you set the stream mode as CLEAR on the live and move to the Playback tab..........without selecting any clip and you go back to the previous live window of same camera, the stream mode takes again the default setting which is FLUENT. I checked this on a number of cameras and got the same behaviour.

However, if I repeat the same procedure with the notebook connected to the same LAN as the camera then the stream mode settings are correctly set and retrieved (the client use the private IPs of the cameras to communicate). Maybe Reolink introduced this so as to minimise the time it takes to display the live stream. I started to experience this since 8.10.2. I did report this and have been told that this is a design. But I am still pushing for this to change.

@user_694003558920413_694003558920413 indeed...follow this link https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions

Can you email support citing your hw version?

@user_694003558920413_694003558920413 Go to main menu......wheel top right hand...........and disable hardware decoding first. Exit and log again and check.

In the past there was a flickering issue on the 820A/822A and 1210A/1220A and this was fixed by a new firmware. Ensure that you have the most updated firmware. Email support to check this out.

@user_694003558920413_694003558920413 There is a newer version 8.10.4 just in case you are on 8.10.3.

@rob_631717169750022 You can download it from the above link and install it. It's safe. I have been running this client for 4 days without any issue.

@crimp-on_62210811129 I cannot reproduce your screen blinking issue when zooming in/out using the mouse wheel. I tried on Fluent, Balance and Clear. I am running 8.10.4 on Win 10 64bit. Tomorrow I will check my other notebook running Win11.

@firsttree1116_432851082457322 Check if your second camera is listed in https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account/

@bkortega_309746439942290 Which model pls? So you are not receiving push message notification on the 2nd camera even though you switch off/on the Push message Notification. On new cameras there is a Test (upper right hand) under the push notification. Click on it and you should receive a message confirmation through FCM/APNS. If not that I suggest you to restore the camera.

@nacster_1969 8.10.4 provides a better colour depth.

@nacster_1969 We have requested this for both the client and the firmware. Hope we see this implemented.

@jedi2020_32727772450952 This is what I do too. I download and keep the upgrades.....they are not that big so no space issue.

@nacster_1969 I know that it can be frustrating but Reolink is one of the companies which listen to its customers. Indeed sometimes it takes time to implement but they have their priorities and strategies.

I encounter these issues with big companies on multi-million equipment (bigger than CISCO since you are in the networking). I do all the investigation, collect all the traces and logs and we together sort out the issue. It's useless to complain at the wrong place. One has to follow the correct procedure.