Posts made by joseph_1979

@user_679874117488786_679874117488786 Check that HTTP (80)/HTTPS(443) ports are enabled. Go to Network, Advanced and setup.

@user_681684260421764_681684260421764 Yes, the POE cable should be run trough a hole at the back of the camera. This is the normal practice with all doorbells. However, you may use the 15 degrees wedge provided (to avoid damaging the camera). With a drill and appropriate drill bit do a hole at the bottom of the wedge. Try to use a grommet to avoid moisture entering inside if this is installed outside.

@user_659075606552663_659075606552663 I suggest you to email Reolink support so that they will check your profile.

@Fiona. Yesterday I noticed that at around 15:30 CET all the cameras stopped sending push message notifications but was able to view both live and playback clips without any issue. So my conclusion was either Google's FCM servers or Reolink application servers which receive the alarm from the cameras and push the message notification to the FCM. However, when I arrived home I did some tracing and found out that the client was registering with FCM and forwarded the token to your Appl servers........but client was not receiving the message through FCM.

If the maintenance work is planned then I would suggest you to either send an email to the customers or else to put it on your website. This shall mitigate people from wasting time trying to troubleshoot an issue which is not at their end.

Note also that the token from FCM is no longer being displayed under the SYSTEM menu. Can they fix it up please?

@tsparks428_436084292944004 Should be under specs of the cam.

@md Yes they seem to have an issue on the message handling servers at their site. We manage to log on our cameras because the P2P servers are provided by AWS and Azure. Outage started at 15:30 CET time.

Thanks for the clarification. I am not on site as otherwise I would have traced the message flow and would see what is happening.

Update at 06:45 CET. Push message notification has resumed normal operation on all cams. This was attributed to maintenance work on the application server handling the push notification towards FCM/APNS.

@joelanders85_541485231984826 Normally they reply within 24 hours.

@joelanders85_541485231984826 This is a firmware functionality. So if the client will not detect it then it will not display it. Unfortunately I never had an RLC510.

Did you email Reolink support?

@user_597493679579258_597493679579258 This could have been implemented if they continued to produce the smart plug and add more ifttt functionality.

@br0kk_364437421093061 Better. Keep reminding on daily basis.

@tsparks428_436084292944004 If I recall correctly the C1 Pro can support up to 64G. Try to get a 64G or 32G and try again.

@joelanders85_541485231984826 The Reolink cameras will automatically drop the frame rate to 12 fps during the nighttime to ensure enough exposure time. However, that might result in an overexposed image or "ghost image" sometimes. To solve this problem, you can set a fixed frame rate for your camera to make the image clearer at night.

@albator_681579469856921 I checked with my friends and they got the same error code. Therefore you are not receiving any push message notification when camera is triggered and you have the push notification enabled. Seems a global issue.

Thanks a lot for confirming.

Is anyone encountering issues with Push Message Notification on Android? Whenever I do the test I get error 19. All I got is unknown error without any indication of what is causing the error. I cannot trace on the WAN as I am not on-site.

And this is appearing on all cameras and in two different locations and on different smartphones.

This started today at 15:45 CET.

@nadim-janjua1_649562807776420 I didn't proceed with the order but saw its availability on that EU site. You're out of EU and so try to rejoin....joking.

@jeffoz1_681023761215650 There is no way to delete specific files on the SD from the client. All you can do from the client is to format the SD and so you will delete all the files (even if you do format it can be read by third party application provided the files are not overwritten). To delete specific files you need to extract the SD and insert it in the SD port of the PC.

@nadim-janjua1_649562807776420 Try Germany on https://store.reolink.com/de/video-doorbells/

@tom_649276670137414 They should add geofencing to the scene mode which should automatically alarm/disalarm the cameras once you exit/enter the house.

@hashesolution_649263135941695 Not the appropriate place to put the advert. But if you have a vacancy I can apply as a consultant.

@aferraro_207969595023603 I guess that PIR scheduling is applicable only for battery operated cams without smart detection.