Posts made by joseph_1979

@big_ted This was not catered for in the 8.8.5 client upgrade routine. It should have deleted the 32 bit version and install the 64 bit. No rigorous testing.

I have them both but I know how to handle them.

@big_ted Yeah so far so good but the stretch mode should be extended to single view not just in case of multiple views. My engineering logic says..if you implemented to multiple then do it for single view.

@big_ted Indeed. This 64 bit client brought lots of issues to Reolink customers especially those who are not technicals. I am running the 8.10.3 and have forwarded my complaints to support but their reply was not what I was expecting. Hope there will be improvements.

You needed to add the cameras because when you updated the client, the configuration has been moved to the 64bit client.

@janser-dienstleistungen-gmbh_257000373518575 The issue of battery operated cameras is that they are in cold state and when triggered by an event it takes some seconds before they start recording. If the object movement is fast enough then the camera won't catch it. Otherwise yes I also do not see the need of such a hugh solar panel. I prefer to focus on other important functionalities customers are requesting rather than a panel. But this is my personal opinion as a customer. There are myriads of important functions to include....the list is endless. I guess the demand will be low.

@dwdrum_518877324853453 it could be a corrupted dll library when you were installing the client. Can you try to re-install it? Note that the new client is 64 bit while the other clients were 32 bit. The 32 bit client is still there but if you ran it there will be no cameras. So if you have it re-install it.

@user_688413853466839_688413853466839 Toggle again VPN and add exception to Reolink appl.

And ensure you are on 4G/5G and try to lower the resolution. Avoid HSPA.

@letandemetlavie_510638925045941 Better that you email Reonlink support quoting your hw and they will send you the most stable one.

@autopilot Blue and Brown feed the primary input of the transformer which for UK is 240V. You need to connect the video doorbell power to the secondary output of the transformer (where you have the 2 yellow cables). Ensure that the voltage across the secondary is between 12 and 24V as otherwise the doorbell will not power on.

@gabrielvang_317540302094466 See if this helps https://support.reolink.com/hc/en-us/articles/360018588454-How-to-Change-My-Reolink-Account-Password/

@rick_499100824453285 Yes you can. See if this helps you out to recover. If not then email support. https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/

@tinchotommy_222364008116413 See if this helps you to recover. https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/

@railfan-arizona_485965826351268 So do not run the reolink.exe in the C/Program Files (x86) if you have the reolink_setup_8.8.5. During installation it should copy the configuration.

@reolink-fiona I think you have pointed to the erroneous file in your drive 'reolink_setup_8.10.2.exe'. This is not the Android version 4.37.

Update:
I found it at Reddit..........https://drive.google.com/file/d/1O_JO1ngCwlDTY2Lrz5Wbp-arUHNvfShq/view?pli=1

Can the stretch mode be extended to single view as it used to be? For instance I still get the 4:3 for E1 OD, RLC-511WA, E1 Zoom, etc. with lot of black areas at both sides.

@trelower2_471448109822110 I can understand your frustration. I am trying to help as a member of the community. I did the upgrade and found issues which I reported to support. I am still awaiting a solution for the stream resolution setting.

@bzimpfer_627704403059286 For your requirements you need 2 cables between the laundry and your TV.

@trelower2_471448109822110 I didn't do anything as I am a customer like you. I am trying to help you recover the communication with your cameras.

@bzimpfer_627704403059286 Get the WIFI router and the NVR in the Laundry room too and connect the TV to the port of the router using the cat5/6 you have between the two locations.

@trelower2_471448109822110 On the PC where you have re-installed the 8.8.5 try to delete the cameras and add them using the UID.

@jimbrown-net Download center still shows version 4.36.1.2 (which the majority of us have) and you have version 4.37.0.18? So they have released an application just for you ONLY :).

@nacster_527951104307346 As stated I fully agree but I am a customer like you trying to provide support based on my engineering and software skills. And of course this is security and should be given high priority and dealt with asap. In your case I suggest you to revert to the 8.7.2 which according to members is one of the most stable.