Posts made by joseph_1979

@user_694003558920413_694003558920413 Go to main menu......wheel top right hand...........and disable hardware decoding first. Exit and log again and check.

In the past there was a flickering issue on the 820A/822A and 1210A/1220A and this was fixed by a new firmware. Ensure that you have the most updated firmware. Email support to check this out.

@user_694003558920413_694003558920413 There is a newer version 8.10.4 just in case you are on 8.10.3.

@rob_631717169750022 You can download it from the above link and install it. It's safe. I have been running this client for 4 days without any issue.

@crimp-on_62210811129 I cannot reproduce your screen blinking issue when zooming in/out using the mouse wheel. I tried on Fluent, Balance and Clear. I am running 8.10.4 on Win 10 64bit. Tomorrow I will check my other notebook running Win11.

@firsttree1116_432851082457322 Check if your second camera is listed in https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account/

@bkortega_309746439942290 Which model pls? So you are not receiving push message notification on the 2nd camera even though you switch off/on the Push message Notification. On new cameras there is a Test (upper right hand) under the push notification. Click on it and you should receive a message confirmation through FCM/APNS. If not that I suggest you to restore the camera.

@nacster_1969 8.10.4 provides a better colour depth.

@nacster_1969 We have requested this for both the client and the firmware. Hope we see this implemented.

@jedi2020_32727772450952 This is what I do too. I download and keep the upgrades.....they are not that big so no space issue.

@nacster_1969 I know that it can be frustrating but Reolink is one of the companies which listen to its customers. Indeed sometimes it takes time to implement but they have their priorities and strategies.

I encounter these issues with big companies on multi-million equipment (bigger than CISCO since you are in the networking). I do all the investigation, collect all the traces and logs and we together sort out the issue. It's useless to complain at the wrong place. One has to follow the correct procedure.

@nacster_1969 This is a community where we share and support each other on issues which we came across. In case of severe issues one has to resort to the supplier who has all the means and tools to delve in your problem privately. For instance I found functional issues with the 8.10.3 and I opened tickets with support and we are working on them.

@nacster_1969 I already stated that I have no issue in installing and running any of the 8.10.x clients. I have them on three PCs with both Win 11 and 10. No need to look for ZX81, Spectrum, QL, Commodore, BBC, etc........ we know it and we used to code games and programs in assembly language...Z80, 6502, MC6809 etc. If you want I can teach you assembly language, C++, python, networking, Telecom, IMS, etc.

So be respectful. The supplier will sort the issue as they did in the past.

@gary-d_344027431432324 Previous clients were 32bit and the 8.10.x clients are 64bit. Therefore to run them you need a 64bit Win OS.

@muzuzum_195096846631061 Good to hear that.

@crimp-on_62210811129 Now you are 100% correct...........

@railfan-arizona_485965826351268 It is rather difficult to test all possible scenarios and some problems emerged when installed on different systems having different configuration. But rest assure that the supplier will definitely do his/her utmost to correct these issues if found to be from his/her side. In my case I had no issue to install and run the 8.10.x clients on two notebooks. No java errors, no crashes. The issues which I found out so far are related to the stream resolution and I have notified support accordingly.

Tools are exclusively available to the employees and we are customers like you but with our engineering and software skills we try to help wherever we can. We did help a lot and have been praised.

@user_693848468226224_693848468226224 In a Lab at a mobile operator we reached 1.35Gbps. It's amazing.

@user_693848588452017_693848588452017 Yes, nominal voltage is 48V (around 15W) which is derived from the power feeds to Telecom equipment. In case of E1 OD you can use the ethernet port even after installation. The newer E1 OD version has POE port.

@reolink-fiona After noticing the erroneous linkage, I have added the correct one so that members can download it.

I have installed it on two distinct smartphones and would say no issues encountered so far. However, I kindly ask your development team to improve the communication protocol to reduce the time it takes for the live stream to start.

@kontra-laszlo_429237821739215 I have it installed on 2 PCs and had no issue at all (only the stream mode which I have reported to support). What java version do you have installed (32bit and 64bit) and what is your OS 32 or 64 bit?

The only issue I have is the stream mode resolution for multiple view (mostly only Fluent available) and for single view (the selected stream mode selected is forgotten once you quit the live view) when I am connected to an outside network.