Posts made by joseph_1979

@user_651630881726505_65163088172650 Having a POE switch between the camera and the NVR gives you the ability to control them directly as some features may not be readily available (individually) through the NVR. But you need to decide from where to control them.

@lobotomist Just a suggestion. Every say 3 months email Reolink support to check if there was any firmware update citing your hw and fw of your cameras. Sometimes the download center is not updated.

@ben_690144155402440 Good to hear that.

@luis-palacios-derqui_539255532314763 I included Fiona to answer that question as I have no additional technical details of the protocol implemented between the doorbell and the chime. Most probably when paired the doorbell forwards a code and the chime shall only sound if the request has this ID.

But better to have different tunes so that you know from which doorbell the button was pressed.

@user_690336118845693_690336118845693 Implemeting true WDR will definitely augment the price tag and won't be competitive. Perhaps a digital WDR may help but I do not think this is well implemented on Reolink camera. One can adjust the brightness and shadow but this is not WDR.

@user_690336118845693_690336118845693 It's fairly simple. Follow this link https://support.reolink.com/hc/en-us/articles/12703234053273-Configuration-Video-Doorbell-PoE/

Visitor detection when someone presses the button.
Person detection when someone passes within the detection zone of the camera.

You may save the video to the internal microSD and/or to an NVR and/or cloud and/or an ftp server.

@viswa_660432243101703 Maybe they carried out maintenance on their servers. I have already suggested that they should somehow inform the clients about planned maintenance. I had an issue with push message notification and I did a trace and noticed that the alert was being sent by the cameras but there was no push notification sent by their application servers towards google FCM. They said that they will alert the customers of such maintenance.

@user_690336118845693_690336118845693 Would you be able to provide a video to the support so that they can improve the product?

@perkins-tony_647500713214819 So what was the issue if I may ask.

@tkruger_638723329176213 just disable push notification or else set the sensitivity to zero. You can create a scene mode to arm and another one to disarm all cameras at one go.

@escapology_1983 You're welcome. I am a customer like you and using my engineering and programming skills to provide support to the community.

@escapology_1983 Try this beta version https://bit.ly/41LhWCh

@mail_265105024688277 We have requested a flexible scheduler and status in the scene mode. We haven't received any feedback on when it shall be implemented. This is only programming and should not take time to implement. No firmware update just the IoS and Android clients.

@ben_690144155402440 Never heard of an application crashing Windows 10!! You must have something wrong in your system.

Try the new beta version 8.10.2Beta which can be downloaded from this link https://bit.ly/41LhWCh

@md It drains just 50mA and if the voltage across the two pins measures 12V then it should work without any issue. But as stated you may void the guarantee unless approved by supplier.

@neil_chaplin_is_450076909830276 I did follow your sequence but wasn't able to reproduce it. Stream setting was preserved.

Update 1: This morning I ran the client and all the streams were FLUENT. Then I changed to clear and clicked on another camera........and it was fluent and I changed it to CLEAR. I went back to the first camera and the stream mode was FLUENT again. I moved to the other camera and it was FLUENT again. I quitted the client and re-run it and the same behaviour was observed. I even changed the stream mode to CLEAR and on the same camera I click on Playback....then I return to the live view of the same camera and the stream mode changed to FLUENT. So in every camera I select the stream is ALWAYS FLUENT irrespective of how it was set before. This is definitely a bug on the way the stream mode setting is stored.

Re-installing the same client will not solve the issue. Thus simply shows that it uses the previous settings under AppData which have not been erased. I cannot find which file is used to store these settings...had to time to investigate.

For sure thus was caused by the actions I did to try and reproduce the scenario mentioned by Neil. Support notified. Will await for their feedback.

Update 2: I deleted the Reolink folder under AppData (both Local and Roaming) and re-installed the client. Now it is storing the stream modes correctly. But still didn't figure out which file was storing these variables.

@a-ricardo-marques_439495932678322 If it detects motion and keeps recording then the camera is working fine. Could it be that you have an issue with the BB router? Do you have another eth port on the router? If yes connect it to this port. I would also consider restarting the BB router. Or you may ask the ISP to monitor the line. Is this copper or fibre?

Moreover email Reolink support to check whether you have the most recent stable firmware. Include your hw and fw versions of your cam.

@md Check a video entitled 'Improving REOLINK NVR Cooling' on YouTube. A Noctua NF-A4x10 FLX (which includes the 3-pin to 2-pin cable) has been added to the RLN16. But adding this you may void the warranty of the RLN36.

@lobotomist You're welcome. Use Windows client to install firmware.

@luis-palacios-derqui_539255532314763 I have the WIFI doorbell paired to two chimes and when the visitor button is pressed both are triggered. Each doorbell can be paired to a max of 5 chimes. However, I have never tested doorbells paired to the same chime. Technically it is possible but the way it has been implemented by Reolink i guess you cannot do it.

@Fiona: Can you please ask your support team about this request? Thanks.