Posts made by reocam_448003255267488

So I updated the firmware on my cameras (RLK16-810B8-A) RLC-810A cameras and I noticed a setting that I hadn't noticed before. It might have been there but I think it was added. Anyway I don't know what it does and I could not fid an explanation anywhere.

It's under Camera->Display->Imafe Settings->Advanced and it's called "Spotlight Mode".

Can anyone educate me on this setting please?
Thank you

Any chance these replacement mounts will get back in stock any time soon? I have a perfectly good camera that I can't use because the mount is stripped. Actually it's just the silver ball that handles the up/down. The left/right still locks fine.

Crap! Looks like it's out of stock anyway.

That bracket fits, but you have to cut a cable to replace it. At least I had to do that in 510A.

That would really stink if I have to cut a cable to repair the mount. That would seem to be really difficult and not worth them selling it. Could it be easier for my camera?

@reocam_448003255267488
Do you mean this bracket mount? https://store.reolink.com/accessories/?product=rlc-810a

Yes, that's it! Once again Fiona, you did it. How did I not see that. Thank you!

I have a NVR system that came with 8 of the PLC-810A cameras but one of them I guess I over tightened and messed it up a bit. So now no matter how much I tighten it the camera sags a bit. I was looking on the site to see if I can buy a replacement mount but it doesn't look like that is available to buy.

So my question is ... can I fix this mount so it is solid again? If not then is it possible to buy a new mount and replace the damaged one? Or is this camera garbage now? It's a shame because the camera is fine. It's just the ball and socket that is damaged.

@reolink-fiona Sorry it took me so long to get back. I will download it. Thank you very much again You're always helpful and it is very much apreciated.

@reocam_448003255267488 You can download the APP v4.28.0.8 here.
https://drive.google.com/file/d/1pN1KyjgK7pQFZ2c8NQzxC0xSfYgGx-oc/view?usp=sharing

We will update the version on download center soon.

Thank you, but the link on your website already goes to 4.28. I was looking for the newer version 4.30. Hopefully the website will be updated soon.
Thank you.
I don't have a Gplay account. I don't use Gplay at all as I don't need it. I only use a very few apps and I prefer to update them manually myself.

I always download the android app directlyu fromt the Reolink website, but, as usual, it is not up to date. Can someone from Reolink please post a link to the latest verion? The website shows 4.28.0.8 but according to Gplay the current version is 4.30.1.1 from June 10th.

Once again it looks like the website apk download is an older version than that available on google play store. For those of us that do not/cannot use the google play store can the website apk download please be updated tot he latest version?

I just noticed that there is new firmware for the RLC-810A cameras, v3.1.0.764（beta）. Since it says beta I am a little reluctant to try it. So has anyone else tried it? Does anyone know when this will become a full release?

Thank you but tech support already fixed with me via email. Awesome support.
All is well now and both drives are recording perfectly. Thank you.

I have a RLK16-810B8-A system which came with a 3TB Seagate HD. So I bought a 6TB Western Digital Purple WD62PURZ drive to add to it to increase the storage. I followed the instructions from the knowledge base article on how to add a second drive internally and it does not appear to be working. If I understood the directions correctly all you have to do is basically open the system up, mount the drive, plug it in, close it up and boot up. This I did. When I got in it appeared as though the drive was not formatted so I clicked on format. It formatted the drive, said "success" and looked like it was good to go.

But now when I check it, it looks like it is just not recording to that drive. Why not? It fills up the default 3TB drive it came with and then starts overwriting that drive rather moving on to the newer larger drive. Why? What am I doing wrong?

I see in the Reolink online store they have a wireless mouse available. But they have a silver and a black but, aside from color, they look different. Are they different? If so what is the difference between the silver and the black? Or is it just that one is a picture of an old model and the other is a picture of the new model? So if I order and pick a color will I get the old model or the new one?
I would love to get one but I would want to get the newest version and I don't care about color.

And has anyone tried these? Do they work well? How far from the NVR can they reliably function? I would need it to work at least 20 feet away in the next room.

Well since I received no responses here I thought I would email tech support. To the best of my knowledge they did not update the file on their website.

However a very nice person from support replied to my email with a link that I could download the newest version. A very big thank you to Flora from support for that.

This does not address the issue of the website not being up to date with the latest version, but it does fix me for now until the apk is updated again.

Once again, thank you Flora

The apk file available for download on the website is an older version that is available on Google Play store. Can you please update it to the latest version?

I appreciate very much that you have the apk available for download for those of us that do not use Google Play. It was a major reason that I purchased your system as opposed to others, as I don't have an account on Google Play and don't use it at all. I know I am not alone so thank you very much. (but please update it

Thank you for that. I do see it in the mobile app now and that is very helpful and exactly what I was looking for.

However in the Windows client or browser interface there is no button like that. There is now way to filter for alerts/alarms only. I do see the blue line but it is one big long blue line. There is no way to see specific violations such as vehicle only or person only as there is in the android app. That is really really needed, especially in the browser version. It would be extremely helpful.

Thank you

Just in case anyone else was curious about the same thing I have found the answer. The answer is buried in their FAQ. Yes, in order for push notifications to work you must allow the NVR to have internet access. The notification goes to the Reolink servers and then to Google (for android) and then to your phone.

I have my RLK16-810B8-A system set up on my LAN with no WAN access. So I access it via my browser since I am running Linux on my PC. But I notice that when I am directly connected to the NVR I can view the playback and there is a switch to view "alarms only". Very helpful. And next to that are check boxes so that I can view all alarms or vehicle and/or person alarms only. Very very helpful.

But there does not seem to be the same feature when using the browser mode OR even if you use the Windows client either I think. I also don't see it on the Android app.

Am I missing it somehow? If it's not there then can you please add this option? It makes it a lot easier to view past alarms if you can choose to view only the alarms and sort them by specific motion.

Sorry for the late reply but as luck would have it , I lost internet for over a day! But anyway thanks for the replies. I have a Zyxel USG series router so I did get the NVR on my network and it is isolated and blocked from reaching the WAN. I am able to access it via a browser and view everything so that is all good.
My private LAN is setup as 192.168.0.X and the NVR is set on 192.168.1.X. Everything on that subnet cannot go out to the LAN. However I have a PC and a cell phone on that LAN segment and they can access the NVR fine.

The only problem still remaining is something I might not understand. As I understand it when a motion "alarm" is triggered it is supposed to send a notification to your cell phone. Is this what they call a "push" notification? I am not getting any, so I am starting to suspect that this feature requires the ability of the NVR to access the internet. Is this correct?

I do have the Reolink app running on my phone and my phone is on the same LAN segment as the NVR. I am able to access the NVR from the app on my phone and view the cameras live feed, etc... The NVR is 192.168.1.10 and the phone is 192.168.1.11. But I am getting no alerts when motion is triggered.

I guess I am missing something.