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TL;DR:Account:You can add 19 extra admin/user accounts besides the default admin account. No limit on the number of phones that the cameras connect to but there are limits for the online user numbers at the same time.Password:If you need to change password, you can change it in the APP/Client. If you forgot password, you need to reset the camera.Hi all,Today I would like to introduce the Account & Password Setting and answer the FAQ for you. You can just read one article to know about all the setting info about the account & password!
Camera account is used to log in and access your camera. There are three camera account types with different permissions.
The battery cameras only have the default admin account.
Besides the default admin account, the NVR, PoE, and Wifi wired cameras can also add extra 19 other accounts.
APP: Device Settings > Advanced > User Management > admin > Add User/AdminClient: Setting->System->User management->Add userIf you would like to delete the user, you can just click the user name and then you can delete it.We recommend enabling the Illegal Login Lockout setting on the user management page. If someone fails to input the correct password within 3 mins, the account will be temporarily locked for a few minutes. This can make your account safer.
If you would like to share the camera, you need to tell others the UID of the camera. The camera account and password are just for login.Another method is to use the Share Camera feature to share the QR Code with your friend/families in the APP. They just need to scan the QR code and then input the account and password. You can choose to share the admin/user account with them.Settings->Share the Camera->Share the code->Click the “＋” on the display page to scan the code
There is no limit to the number of phones that you add the camera to. You can add as many phones as you like. About sharing the camera, you just need to know the maximum online user number at the same time. You can refer to the below table.
You can view the online users on the Client. Check the IP address under the admin/user account. (Only Client available now.) Setting->System->User management
When I log in to the Reolink account on the APP on another phone, why are the cameras not there?The camera will not bind with the Reolink account. You need to re-add the camera to the app using the UID/IP address/Domain or scanning in LAN. This can guarantee the account and camera safety.Some tips: Reolink account--Register the cameras to earn an extra 6-month warrantyYou can earn an extra 6-month warranty if you register the cameras. You can register the camera on this page, https://reolink.com/product-registration/.
You can change the password both in the Client and the APP.APP: Device Settings > Advanced > User Management > admin/user >change password Client: Setting->System->User management->admin/user->change password
If you forget your password, you may need to reset your camera to reset password. A quick way to know how to reset your camera is to click the “forgot your password” on the login page and then it will show the guide for you to reset the camera. You can also refer to this link to reset the camera. https://support.reolink.com/hc/en-us/articles/900000593463-How-to-Hard-Reset-Device-by-Pressing-the-Reset-Button You can provide any suggestions and tell me your question about our account and password setting. Comment below!
Hi all,New Client v8.8.1 is available for download now. Download via https://bit.ly/3vxpx9r.The v8.8.1 will also include the update in Beta Client v8.8.0. We optimized some features and fixed some bugs from the feedback of our beta test. Thank you so much for all the testers and bug hunters!In the Beta Client v8.8.0, we have added the time-lapse function and hardware decoding first feature to fix some black screen and freeze issues. If you want to know more about these two features, please click the below link to view them. https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client?_=1659434208871 What's New1. Added video thumbnail on Playback download window.This is only available with the standalone camera. The NVR will not able to view the thumbnail in the Client because the device can't pull the image from the NVR device.2. Added new Live View display mode: Vertical two-screen mode.This can help you view TrackMix in a better display way.3. Added Lockscreen Password on Client setting: Lockscreen password required when unlocking Client or Client starts. 4. Adapted Reolink's new products.Improvements:1. A confirmation window will appear when you close the Download or Client window while downloading the videos. The task will be canceled if you confirm to quit.2. Optimized the time-lapse video package strategy: Videos generated by the same time-lapse task will be combined into a time-lapse video.3. Relocate the Fixed Frame Rate setting from the upper to the bottom. The "Default" button won't recover the Fixed Frame Rate setting.4. Optimize the UI of time-lapse and Wi-Fi configuration.5. Optimized the lock screen UI and made it more visible.6. Divided the Audio and Light Setting into two setting pages7. Stretch mode cannot be used when the ratio is bigger than 16:9.8. Remove "Battery Cameras Power-Saving Mode" on the Client settings(only available in Beta Client v8.8.0)Fixed:1. Fixed the bug that the time-lapse video will fail to delete when the task is finished and no new task.2. Fixed the bug that the time-lapse video will download failed when the download directory is not in Local C Drive.3. Fixed the bug that the download progress will flash 100% when upgrading the big time-lapse video.4. Removed some shortcut buttons that may affect the normal use of the Client. 5. Fixed other known bugs.Welcome to leave a comment below if you have any questions or feedback.
Hi RLC-823A & RLC-523WA users,Thank you for giving us feedback on the last beta test. Now we have resolved the night mode issue and optimized the auto-tracking feature in this firmware. Download the new firmware via https://bit.ly/3dfOzDx. (Please check the "reset configuration" when upgrading the camera.)Come on! Bug hunters!Improvement:1. Solved the issue that the image got purple after switching between day and night modes2. Solved the issue that the IR didn't work after switching between day and night modes.3. Optimized auto-tracking.About the new tracking strategy:We mainly changed the auto-tracking strategy in this firmware from center-originated to edge-originated tracking.When the target doesn't reach the edges of the screen, the camera will still track the target without PT(the target is not in the center).When the target reaches the edge of the screen, the camera will PT and continue tracking the moving target.Tracking Strategy Details:1. Pan&Tilt will be triggered only when the target is close to the screen's upper, lower, left, and right edges.2. Monitor Point feature:--If enabled, the camera will return to the monitor point 10 seconds after the target is lost during tracking.--If not enabled, 10 seconds after the target is lost during tracking camera will return to the last saved position.3. When the target is in the still screen and no tracking is triggered. After 20 seconds, it will return to the monitor point if the monitor point function is on; if not, it will return to the last saved position.4. If the target is moving in the frame, but no Pan&Tilt is triggered, the camera stays in its current position. (It's still tracking, but the target doesn't need to be centered)5. If the settings of the PTZ and Focus are manually changed, the auto-tracking will be recovered after 15s.6. If the configuration of the Flip, Mirroring, and Auto-Tracking is changed while the camera is auto-tracking, the camera will return to the monitor point if the monitor point is on. If the monitor point is not enabled, the camera will return to the last saved position.
Long wait! Smart Doorbell pre-order starts now. Both PoE and Wifi versions are available. 10% OFF for the Pre-order! Pre-order link:PoE: https://bit.ly/3CJ896bWifi: https://bit.ly/3chwMMg
Available in US/EU now.
@fireguy50_460545714888938 Thank you for the video I have seen the video before. Willson has shared with me about the Synology and the license use of the DUO too. That will be a great job.
@campbell_99 Thank you for your feedback. We are still optimizing the auto-upgrade feature and the new firmware push strategy. We will make it better.
Do you remember what has been mentioned in our 2022 roadmap? The first product to release is the RLC-1212A(upgraded version), the 12MP smart PoE camera! We always take your feedback into consideration. The RLC-1212A is with IR light and a powerful spotlight. The spotlight can be set to be motion-activated, on as scheduled or off. With the powerful spotlight on, no worry about the poor light at night. Besides the IR light and spotlight, the RLC-1212A is also with 106° FOV, two-way audio, and person/vehicle detection. Now the RLC-1212A can better guarantee your security! Hit this link to know more details, https://reolink.com/ee/product/rlc-1212a/.(Note: Now the RLC-1212A is only available in the USA and EU countries.) There will be also a trial program for the RLC-1212A in March. We will offer a free RLC-1212A for the winners to test the camera! With your feedback, we can better improve the product. If you are interested in this program, you can follow this page to join us, https://reolink.com/reolink-trial/.
I am playing with the new Floodlight Wifi. Love it so much!Would like to know more about the floodlight? Click here to read, https://bit.ly/3MGiGSq.
@joseph-chircop_497308027822318 We will collect the user feedback first and then we will optimize according to the feedback.
@curls Yes, the wifi version can be connected to just WiFi.
Hi all, You may need to download the videos regularly to back up the important videos. Today I would like to share all the latest guides and tips for the APP/Client/NVR/Cloud video download. If your Client/APP UI is not the same, please try to upgrade your APP/Client to the latest version. Download center: Download Center – Reolink.
Step 1. Go to the Playback page and select the videos Tips: To choose the videos faster, you can use AI filter to choose different types(any motions, person, vehicle, and pet) of videos to better filter the videos. Step 2(Optional). Set the stream mode. By default, the stream mode is low(fluent). If you want to download the videos in clear mode, you can choose the stream mode to high(clear). Step 3. Cut and download the videoNote: Now we can only download the 120s video on the APP. If you want to download larger videos, you can use our PC Client or NVR to download.
In the beginning, you may need to filter the videos by choosing the date, time, and motion types(person/vehicle/pet/any motions). Then you can directly download the videos or download them after cutting the videos. 1. Download directly - Choose the download button--Choose the date on the playback page --Click the download button and then select the videos by time/AI filter.
--Download certain or all videos
2. Cut the video and then downloadWhen you see an important video and want to back it up, you can cut the video and then download it.--Select the videos by rolling the timeline and putting the mouse on a specific time.--Click the “cut” button and choose the start and last time of the video.--Click the download button and then you can download it directly. Tips: You can click the down arrow beside the camera name and then you can view the thumbnail display of the videos. (Only available for the standalone camera because the NVR camera’s video image thumbnail can’t be pulled out now.)
To download the videos from the NVR, you need to plug in a USB Flash Drive first.There are also two ways to back up the videos from the NVR, directly download or cut to download.1. Backup the videos directly--Click the Backup icon(card icon) on the home page.--Choose the videos by selecting the camera/time/recording type--Choose the videos and download 2. Cut the videos and then download--Click the cutting scissor button on the home page and drag the red slider to select the part you want.--Choose the USB and video formatIf you want to have the MP4 video, you can check the box(Back Up MP4 Files).--Choose the videos and start to back up them You can read more from this video, https://support.reolink.com/hc/en-us/articles/900003996866-How-to-Search-Playback-and-Backup-Recordings-on-the-NVR-monitor-New-UI-video-.
You can download Cloud videos on the APP or Cloud website.1. APP: Home page->Cloud->Cloud storage->Choose camera/time 2. Cloud website:Step 1. Log in to your cloud account at the link: https://cloud.reolink.com/Step 2. Go to Select File(s) page to find the file you would like to play and click on it to proceed.Step 3. Tap on Download or Delete to download or delete the recording.Let me know if you have any requests on the download features.
@ss4sgoku_239593250332868 It will come this the DC power adapter and jumper cable.
Hi all,Besides the 180° view, how about adding the bright floodlight?4K PoE Floodlight Camera with Dual Lens for 180° Field of View is coming next week!Subscribe here: http://bit.ly/3trgaq8.
Hi, y'all,RLC-823A 16X, a PoE camera with 16X optical zoom, is on limited pre-order in the EU/US now!A stronger zoom capacity can offer you sharp details at a greater distance.Preorder here, https://bit.ly/3WMfGIX.
@joseph-chircop_497308027822318 Sorry for the wrong one! I have edited the post.
Hi, y'all,Big news here! We will join CES this year.You can meet our products and representative at CES from January 5th to 8th. Are you ready to meet us? Subscribe now: http://bit.ly/3uiQ5KB
Take photos (or screenshots) of your favorite product in the Reolink booth. Share the pictures and the reasons why you like them on Facebook, Twitter, or Instagram. Don't forget to include the hashtag #ReolinkCES2023 and tag us at u/ReolinkTech on Facebook/Twitter or u/reolinkcams on IG.Five winners selected randomly will get their favorite product for FREE!Reolink at CES 2023January 5-8, 2023 | Las Vegas, USBooth 53226, Venetian Expo, Level 2, Halls A-CWhat is CES?CES is a trade-only event for individuals 18 years of age or older and affiliated with the consumer technology industry.
@antian_631697391706231 The Argus series don't have the tracking feature. So we may not able to add this feature to them. We will also add Tracking schedule to the Battery TrackMix. In our plan, we may add the preset feature to Argus PT - 2K. Stay tuned!
@gediminas_634890068209777 These are the new upgraded camera with new hardware. So the existing camera doesn't support these new features.
Hi, y'all, New RLC-823A/RLC-523WA tracking beta 4.0 firmware come! Thank you for all your feedback before. Our tech is trying their best to optimize the tracking firmware to better suit your need. Download beta firmware via http://bit.ly/3FomPr0 We are here to listen. What's new:1. Added auto-tracking horizontal range. (Only for APP/Web.)Web/APP: Alarm settings->Tracking horizontal range Tracking range means that you can set up the left/right limit to define the range of the auto-tracking. We will add the display of the left/right position when adjusting the position in the future update. 2. Added the auto-tracking schedule. (Only for APP/Web.)Web/APP: Alarm settings->Tracking schedule 3. Added the time settings to stop tracking and returning to the monitor point after the object stops and disappears. (Only for APP/Web) 4. Optimized AI model and multi-objective tracking experience.ln the previous firmware, when tracking multi-target, the original target may shift from the original one to another, resulting in tracking the wrong target. We have optimized this kind of situation in this beta firmware. 5. Added preview images in Preset point. (PTZ) 6. Updated Web UI and added adaption to the above setting.
Hi all,The latest version (v3.0.0.1584_221201) for TrackMix PoE/WiFi is available on our download center now. You can download it via this link: http://bit.ly/3huEg0WChangelog:1.Added intelligent Audio Noise Reduction function.Web: Audio->Noise reductionAudio Noise Reduction can help reduce the noise in tracking and the daily surrounding environment, and improve two-way audio experience.You can choose the appropriate gear in the 4 gears according to the actual usage.2.Optimized smart tracking(Pet/Vehicle/Person Detection).3.Solved the problem that the brightness will not recover when changing from Manual to Auto.4.Solved other known bugs.Comment below if you have any question and welcome to share your use experience.
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