Hi RLC-823A & RLC-523WA users,

Thank you for giving us feedback on the last beta test. Now we have resolved the night mode issue and optimized the auto-tracking feature in this firmware. 

Download the new firmware via https://bit.ly/3dfOzDx. (Please check the "reset configuration" when upgrading the camera.)

Come on! Bug hunters!


Improvement:
1. Solved the issue that the image got purple after switching between day and night modes
2. Solved the issue that the IR didn't work after switching between day and night modes.
3. Optimized auto-tracking.

About the new tracking strategy:
We mainly changed the auto-tracking strategy in this firmware from center-originated to edge-originated tracking.
When the target doesn't reach the edges of the screen, the camera will still track the target without PT(the target is not in the center).
When the target reaches the edge of the screen, the camera will PT and continue tracking the moving target.

Tracking Strategy Details:
1. Pan&Tilt will be triggered only when the target is close to the screen's upper, lower, left, and right edges.

2. Monitor Point feature:
--If enabled, the camera will return to the monitor point 10 seconds after the target is lost during tracking.
--If not enabled, 10 seconds after the target is lost during tracking camera will return to the last saved position.

3. When the target is in the still screen and no tracking is triggered. After 20 seconds, it will return to the monitor point if the monitor point function is on; if not, it will return to the last saved position.

4. If the target is moving in the frame, but no Pan&Tilt is triggered, the camera stays in its current position. (It's still tracking, but the target doesn't need to be centered)

5. If the settings of the PTZ and Focus are manually changed, the auto-tracking will be recovered after 15s.

6. If the configuration of the Flip, Mirroring, and Auto-Tracking is changed while the camera is auto-tracking, the camera will return to the monitor point if the monitor point is on. If the monitor point is not enabled, the camera will return to the last saved position.

Long wait! Smart Doorbell pre-order starts now. Both PoE and Wifi versions are available.

10% OFF for the Pre-order!

Pre-order link:
PoE: https://bit.ly/3CJ896b
Wifi: https://bit.ly/3chwMMg

• 2K+ (5MP) HD Video
• Power over Ethernet(only PoE version)
• Person Detection
• Works with Reolink NVRs

Available in US/EU now.

@fireguy50_460545714888938 Thank you for the video I have seen the video before. Willson has shared with me about the Synology and the license use of the DUO too. That will be a great job.

@campbell_99 Thank you for your feedback. We are still optimizing the auto-upgrade feature and the new firmware push strategy. We will make it better.

Do you remember what has been mentioned in our 2022 roadmap? The first product to release is the RLC-1212A(upgraded version), the 12MP smart PoE camera!
 
We always take your feedback into consideration. The RLC-1212A is with IR light and a powerful spotlight. The spotlight can be set to be motion-activated, on as scheduled or off. With the powerful spotlight on, no worry about the poor light at night.
 
Besides the IR light and spotlight, the RLC-1212A is also with 106° FOV, two-way audio, and person/vehicle detection. Now the RLC-1212A can better guarantee your security!
 
Hit this link to know more details, https://reolink.com/ee/product/rlc-1212a/.
(Note: Now the RLC-1212A is only available in the USA and EU countries.)
 
There will be also a trial program for the RLC-1212A in March. We will offer a free RLC-1212A for the winners to test the camera! With your feedback, we can better improve the product. If you are interested in this program, you can follow this page to join us,
https://reolink.com/reolink-trial/.

I am playing with the new Floodlight Wifi. Love it so much!

Would like to know more about the floodlight? Click here to read, https://bit.ly/3MGiGSq.

@joseph-chircop_497308027822318 We will collect the user feedback first and then we will optimize according to the feedback.

@curls Yes, the wifi version can be connected to just WiFi.

Hi all,
 
You may need to download the videos regularly to back up the important videos. Today I would like to share all the latest guides and tips for the APP/Client/NVR/Cloud video download.
 
If your Client/APP UI is not the same, please try to upgrade your APP/Client to the latest version. Download center: Download Center – Reolink.
 

How to download videos from the APP?

 
Step 1. Go to the Playback page and select the videos
Tips: To choose the videos faster, you can use AI filter to choose different types(any motions, person, vehicle, and pet) of videos to better filter the videos.
 

 
Step 2(Optional). Set the stream mode. By default, the stream mode is low(fluent). If you want to download the videos in clear mode, you can choose the stream mode to high(clear).
 
Step 3. Cut and download the video
Note: Now we can only download the 120s video on the APP. If you want to download larger videos, you can use our PC Client or NVR to download.
 

How to download the videos from the Client?

In the beginning, you may need to filter the videos by choosing the date, time, and motion types(person/vehicle/pet/any motions). Then you can directly download the videos or download them after cutting the videos.
 
1. Download directly - Choose the download button
--Choose the date on the playback page
 
--Click the download button and then select the videos by time/AI filter.

--Download certain or all videos

 
2. Cut the video and then download
When you see an important video and want to back it up, you can cut the video and then download it.
--Select the videos by rolling the timeline and putting the mouse on a specific time.

--Click the “cut” button and choose the start and last time of the video.


--Click the download button and then you can download it directly.
 
Tips: You can click the down arrow beside the camera name and then you can view the thumbnail display of the videos. (Only available for the standalone camera because the NVR camera’s video image thumbnail can’t be pulled out now.)
 

How to download the videos from the NVR?

To download the videos from the NVR, you need to plug in a USB Flash Drive first.
There are also two ways to back up the videos from the NVR, directly download or cut to download.

1. Backup the videos directly
--Click the Backup icon(card icon) on the home page.

--Choose the videos by selecting the camera/time/recording type


--Choose the videos and download
 
2. Cut the videos and then download

--Click the cutting scissor button on the home page and drag the red slider to select the part you want.

--Choose the USB and video format
If you want to have the MP4 video, you can check the box(Back Up MP4 Files).


--Choose the videos and start to back up them
 
 
You can read more from this video,
https://support.reolink.com/hc/en-us/articles/900003996866-How-to-Search-Playback-and-Backup-Recordings-on-the-NVR-monitor-New-UI-video-.
 

How to download the videos from the Cloud?

You can download Cloud videos on the APP or Cloud website.
1. APP: Home page->Cloud->Cloud storage->Choose camera/time

 
 
2. Cloud website:
Step 1. Log in to your cloud account at the link: https://cloud.reolink.com/​
Step 2. Go to Select File(s) page to find the file you would like to play and click on it to proceed.
Step 3. Tap on Download or Delete to download or delete the recording.





Let me know if you have any requests on the download features.

@ss4sgoku_239593250332868 It will come this the DC power adapter and jumper cable.

Hi all,

Besides the 180° view, how about adding the bright floodlight?

4K PoE Floodlight Camera with Dual Lens for 180° Field of View is coming next week!

Subscribe here: http://bit.ly/3trgaq8.

Hi, y'all,

RLC-823A 16X, a PoE camera with 16X optical zoom, is on limited pre-order in the EU/US now!

A stronger zoom capacity can offer you sharp details at a greater distance.

Preorder here, https://bit.ly/3WMfGIX.

@joseph-chircop_497308027822318 Sorry for the wrong one! I have edited the post.

Hi, y'all,

Big news here! We will join CES this year.

You can meet our products and representative at CES from January 5th to 8th. Are you ready to meet us?

Subscribe now: http://bit.ly/3uiQ5KB

Post and Win! #ReolinkCES2023

Take photos (or screenshots) of your favorite product in the Reolink booth. Share the pictures and the reasons why you like them on Facebook, Twitter, or Instagram. Don't forget to include the hashtag

#ReolinkCES2023 and tag us at u/ReolinkTech on Facebook/Twitter or u/reolinkcams on IG.

Five winners selected randomly will get their favorite product for FREE!






Reolink at CES 2023
January 5-8, 2023 | Las Vegas, US
Booth 53226, Venetian Expo, Level 2, Halls A-C

What is CES?
CES is a trade-only event for individuals 18 years of age or older and affiliated with the consumer technology industry. 

@antian_631697391706231 The Argus series don't have the tracking feature. So we may not able to add this feature to them. We will also add Tracking schedule to the Battery TrackMix.

In our plan, we may add the preset feature to Argus PT - 2K. Stay tuned!

Hi guys,

The new firmware for the below NVR is ready.
RLN8-410 (NVR): N3MB01 N2MB02 or H3MB18
RLN16-410 (NVR): H3MB18
Download via http://bit.ly/3iEClr4


What's New:
1. Optimized experience for preview and playback.

2.Adapted to Reolink Video Doorbell.

3. Adapted to Reolink Floodlight Duo series cameras.

4. Optimized adaption TrackMix series and Duo2 series cameras
For viewing dual-lens of the camera, now it still needs software compatibility. You can view the dual-lens of TrackMix in IOS v4.34. It will be available in Android v4.35, which will be released next week. PC v8.84 is under testing and it will be public soon.

5. Fixed that some users failed to enable push.

6. Fixed that Doorbell cameras failed to load the audio interface on iOS App when connected to NVR.

7. Fixed that the FTP function of the NVR can not be saved when setting it via iOS App.

8. Fixed that the video can not be searched across days.

9. Optimize network-related settings.

10. Update Web client.

11. Fixed other known bugs.

@gediminas_634890068209777 These are the new upgraded camera with new hardware. So the existing camera doesn't support these new features.

Hi, y'all,
 
New RLC-823A/RLC-523WA tracking beta 4.0 firmware come! Thank you for all your feedback before. Our tech is trying their best to optimize the tracking firmware to better suit your need.
 
Download beta firmware via http://bit.ly/3FomPr0
 
We are here to listen.
 
What's new:
1.  Added auto-tracking horizontal range. (Only for APP/Web.)
Web/APP: Alarm settings->Tracking horizontal range
 

 
Tracking range means that you can set up the left/right limit to define the range of the auto-tracking. We will add the display of the left/right position when adjusting the position in the future update.
 
2. Added the auto-tracking schedule. (Only for APP/Web.)
Web/APP: Alarm settings->Tracking schedule
 

3. Added the time settings to stop tracking and returning to the monitor point after the object stops and disappears. (Only for APP/Web)
 
4. Optimized AI model and multi-objective tracking experience.
ln the previous firmware, when tracking multi-target, the original target may shift from the original one to another, resulting in tracking the wrong target. We have optimized this kind of situation in this beta firmware.
 
5. Added preview images in Preset point. (PTZ) 
6. Updated Web UI and added adaption to the above setting.

Hi all,
The latest version (v3.0.0.1584_221201) for TrackMix PoE/WiFi is available on our download center now.
You can download it via this link: http://bit.ly/3huEg0W

Changelog:
1.Added intelligent Audio Noise Reduction function.
Web: Audio->Noise reduction

Audio Noise Reduction can help reduce the noise in tracking and the daily surrounding environment, and improve two-way audio experience.
You can choose the appropriate gear in the 4 gears according to the actual usage.


2.Optimized smart tracking(Pet/Vehicle/Person Detection).
3.Solved the problem that the brightness will not recover when changing from Manual to Auto.
4.Solved other known bugs.

Comment below if you have any question and welcome to share your use experience.

@martin-kistell_73972976554167 Hi, there. @md is right. The new functions in Beta 4.0 is for App and Web only, and the NVR update is coming soon. We will notify here if there is any update.