Best posts made by Reolink Fiona

@robert-leyzerovich_519547077562499 That will be a good feature. I will transfer your request to the product team to seek possibilities.

@torbjorn_nesso_228923583074494 Thank you for your feedback. I have transferred your requirement to our product team to seek possibilities.

@big_ted We have a plan to release the AU version plug. Stay tuned with us!

@mikkel_497633017848022 The backlight function has been modified to the new function "Black & White". It will be easier to understand and operate.

@user_587474691784750_587474691784750 Hi there, I have forwarded this to the tech before. This is the original design because the patrol is set for the routines of several preset points, if the camera track during the process, it will affect the patrol process. I will keep collecting your request and seek possibilities for the change. Thank you for the feedback!

Hi y'all,

Search Function of the Community is online now. Thank you for all the feedback before.

You can just click the search box and input the keyword to search for the post you want now!




Tell me if you meet any issues when searching. We will try to optimize the user experience of our community.

@olive_608518832963622 This NVR N3MB01 needs to upgrade the firmware to latest version. Please download it from this link:https://reolink.com/us/download-center/

And we are collecting your valuable feedback and suggestions to prepare for the next improvement. We have planned to add functions to the next doorbell update, such as call function, being compatible with more functions of smart home products like Google Assistant/Alexa. Stay tuned.

Thank you for your suggestions. I'll forward the request to our R&D team and see if there is any possibility that we can make it in the future.

@rikyunreal_533652699627660
Hi there,

If you connect the camera to the RLN8-410-E
(1) You can only view the wide-angle view and you can view the tracking in the wide-angle. But you can't view the zoom view of the camera. You can know about the tracking in this post, https://community.reolink.com/topic/3797/trackmix-feature-explanation-dual-view-dual-lens-and-dual-tracking.

(2) Yes, TrackMix will only occupy one channel of the NVR. So you can connect 8 cameras to the NVR.

We recommend that you can connect the TrackMix as a standalone camera in the APP if your NVR doesn't support two views. You can enjoy two views on the APP.

@salamanteri_635967195598951 You can check the cloud support list via this link: https://cloud.reolink.com/

Trackmix PoE/WiFi currently does not support patrol function. l have forwarded the request to the product team. And we will notify you if there is an update.

@jedi2020_32727772450952 We will have rich notification for the doorbell wifi first. Then it is planned to apply to other cameras later.

@rikyunreal_533652699627660 Yes, your diagram is correct! You can find the TrackMix in LAN on the NVR. Then you can add it to the NVR and record it to the HDD.

@gastaldelli_529363015250114
Hi there, now we have changed to the "digest authentication" to secure the information. Please don't worry. You can keep updated your firmware. We will try to add more secure ways to guarantee safety.

@john_350143387672724 Thank you for the video. I have downloaded the video and given it to our tech to analyze the algorithm. Also, I have added the dropbox.com to the available list. You can post the link from the dropbox now.

@rollso_376624069636309 Hi there, yes, there is no LUMUS firmware on the download center currently. Because it will be easy to download the wrong firmware for the different hardware versions. If you want to get the firmware for LUMUS, you need to contact our support team with the information on the hardware version & current firmware version. Please submit a request here, Submit a request – Reolink Support.

@aaron We will have a presale in August. Please stay tuned for our announcement!

@vigy_591093180735512 Check if your firmware version is v3.1.0.764_21121718 first.

If the motion is not recorded in a proper time, could you please contact our support team and our FTP tech will check this for you? Search Anything on Reolink - Reolink

TL;DR:
Account:
You can add 19 extra admin/user accounts besides the default admin account. No limit on the number of phones that the cameras connect to but there are limits for the online user numbers at the same time.

Password:
If you need to change password, you can change it in the APP/Client.
If you forgot password, you need to reset the camera.


Hi all,

Today I would like to introduce the Account & Password Setting and answer the FAQ for you. You can just read one article to know about all the setting info about the account & password!

Account

What Are the Camera Account Types and Their Permissions?

Camera account is used to log in and access your camera. There are three camera account types with different permissions.

• Admin(default): manage all the settings and the admin/user account
• Admin(Added by the default Administrator): manage all the settings and the user accounts
• Users: Preview, playback, and change its own password

The battery cameras only have the default admin account.

How Many Accounts Can You Add?

Besides the default admin account, the NVR, PoE, and Wifi wired cameras can also add extra 19 other accounts.

How to Add the Camera Account?

APP: Device Settings > Advanced > User Management > admin > Add User/Admin
Client: Setting->System->User management->Add user


If you would like to delete the user, you can just click the user name and then you can delete it.

We recommend enabling the Illegal Login Lockout setting on the user management page. If someone fails to input the correct password within 3 mins, the account will be temporarily locked for a few minutes. This can make your account safer.

How to Share the Camera?

If you would like to share the camera, you need to tell others the UID of the camera. The camera account and password are just for login.

Another method is to use the Share Camera feature to share the QR Code with your friend/families in the APP. They just need to scan the QR code and then input the account and password. You can choose to share the admin/user account with them.

Settings->Share the Camera->Share the code->Click the “＋” on the display page to scan the code

Maximum Online Users Number

There is no limit to the number of phones that you add the camera to. You can add as many phones as you like. About sharing the camera, you just need to know the maximum online user number at the same time. You can refer to the below table.

How to Check the Online Users?

You can view the online users on the Client. Check the IP address under the admin/user account. (Only Client available now.)
Setting->System->User management

Reolink Account and Camera Account

FAQ:

When I log in to the Reolink account on the APP on another phone, why are the cameras not there?
The camera will not bind with the Reolink account. You need to re-add the camera to the app using the UID/IP address/Domain or scanning in LAN. This can guarantee the account and camera safety.

Some tips: Reolink account--Register the cameras to earn an extra 6-month warranty
You can earn an extra 6-month warranty if you register the cameras. You can register the camera on this page, https://reolink.com/product-registration/.

Password

How to Change Password?

You can change the password both in the Client and the APP.
APP: Device Settings > Advanced > User Management > admin/user >change password
Client: Setting->System->User management->admin/user->change password

What to Do if I Forgot Password?

If you forget your password, you may need to reset your camera to reset password. A quick way to know how to reset your camera is to click the “forgot your password” on the login page and then it will show the guide for you to reset the camera.

You can also refer to this link to reset the camera.
https://support.reolink.com/hc/en-us/articles/900000593463-How-to-Hard-Reset-Device-by-Pressing-the-Reset-Button






You can provide any suggestions and tell me your question about our account and password setting. Comment below!

Hi all,

New Client v8.8.1 is available for download now. Download via https://bit.ly/3vxpx9r.

The v8.8.1 will also include the update in Beta Client v8.8.0. We optimized some features and fixed some bugs from the feedback of our beta test. Thank you so much for all the testers and bug hunters!

In the Beta Client v8.8.0, we have added the time-lapse function and hardware decoding first feature to fix some black screen and freeze issues. If you want to know more about these two features, please click the below link to view them.
https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client?_=1659434208871 

What's New
1. Added video thumbnail on Playback download window.
This is only available with the standalone camera. The NVR will not able to view the thumbnail in the Client because the device can't pull the image from the NVR device.


2. Added new Live View display mode: Vertical two-screen mode.
This can help you view TrackMix in a better display way.


3. Added Lockscreen Password on Client setting: Lockscreen password required when unlocking Client or Client starts.


4. Adapted Reolink's new products.


Improvements:
1. A confirmation window will appear when you close the Download or Client window while downloading the videos. The task will be canceled if you confirm to quit.


2. Optimized the time-lapse video package strategy: Videos generated by the same time-lapse task will be combined into a time-lapse video.

3. Relocate the Fixed Frame Rate setting from the upper to the bottom. The "Default" button won't recover the Fixed Frame Rate setting.


4. Optimize the UI of time-lapse and Wi-Fi configuration.

5. Optimized the lock screen UI and made it more visible.


6. Divided the Audio and Light Setting into two setting pages

7. Stretch mode cannot be used when the ratio is bigger than 16:9.

8. Remove "Battery Cameras Power-Saving Mode" on the Client settings(only available in Beta Client v8.8.0)

Fixed:
1. Fixed the bug that the time-lapse video will fail to delete when the task is finished and no new task.

2. Fixed the bug that the time-lapse video will download failed when the download directory is not in Local C Drive.

3. Fixed the bug that the download progress will flash 100% when upgrading the big time-lapse video.

4. Removed some shortcut buttons that may affect the normal use of the Client.

5. Fixed other known bugs.


Welcome to leave a comment below if you have any questions or feedback.