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@janser-dienstleistungen-gmbh_257000373518575 Now it is not available but I will submit your request to the team to see if there is any possibilities.
@cacocoash_482723880894662 Hi there, you can try to submit a request here, Submit a request – Reolink Support. Our support team will give you the latest firmware.
@lbs2reolink Yes, it is the latest firmware for the E1 Outdoor.
@firehouse_489264075415780 We will have a new Client with a new framework soon. Please stay tuned for our annoucement.
@chrisesi_391603332976805 Now it doesn't support. But the Argus 3 pro will support FTP in the future. It is on schedule. Stay tuned!
@paigendoug_504316937273591 @wkerr_330694622339223 Thank you for your feedback. You can send your problem to the support team and our tech can solve the issue according to more users' feedback. We will fix it asap. Submit a ticket here, Submit a request – Reolink Support.
@l-évêque-du-péché_541504511598783 Any udpate and thoughts are welcome.
@joseph-chircop_497308027822318 Thank you for the feedback. Usually, there are many requests every day. We need to evaluate the requests based on the demand, technical possibilities, priorities, and so on. We will keep updated on the latest news for you. Your suggestions and feedback are appreciated. These will be helpful to our improvement. You can provide any feedback to us and we are listening.
Hi everyone, Client 8.5.1 is officially available on our website now. You can download the Client here, App & Client - Reolink.What's New on Client 8.5.1 version
Improvements:
Fixed:
For any issues or suggestions about the New Client, welcome to post and we are here to help.
@balimelón_362138258030731 Hi there, there is some problem with the command you used. The symbol after -d is a single quote. You can use this one.
curl -H "Content-Type: application/json" -X POST -d '[{"cmd":"SetPushV20","param":{"Push":{"enable":1}}}]' "http://[NVR_IP]/api.cgi?cmd=SetPushV20&user=admin&password=[PASSWORD]"
Parameter:"enable" means the main switch and scheduleEnable means the switch of the NVR channel. Only when enable is on can scheduleEnable take effect.For example, if you want to enable push, it can be "enable":1. "channel' is decided by you.
[{ "cmd": "SetPushV20", "param": { "Push": { "enable": 1, "scheduleEnable": 1, "schedule": { "channel": 0 } } } }]
@clark_463039665144015 Thank you for your idea! I will transfer this to our product team for possibilities.
@trelower2_471448109822110 Have you checked if it is 8.5.2 at "About Reolink"? If you have the 8.4.1 but it said that you have installed the 8.5.2, please give me some screenshots and I will find our tech for help.
Hello, there. As for the sensitivity for smart detection, the higher the level, the more sensitive the motion detection. For instance, in level 1, the alert will be triggered when motion is detected in 10% of the motion detection area; In level 50, the alert will be triggered when motion is detected in 0.5% of the motion detection area.You can set different motion sensitivity values for the four time periods. You may change each period’s starting and ending time to adapt to the changing lighting conditions of the surroundings. It is recommended to set the sensitivity higher (10-50) in the daytime and lower (1-10) at night time.To find the best sensitivity values at different times in day/night, please test the system during different time periods. You may ask a friend to move in front of the camera for which you want to adjust the sensitivity. The ideal sensitivity level is the one when your friend's movements always trigger the motion detection, and there are no false triggers (or very few) when your friend isn’t moving.
@marcus You can try to take out the SD card and insert it into the camera again. If the SD card status is "no formatted", you can try to format it in the APP or take out the SD card to format on the computer.
@godfrey-noakes_475630790275252 The recordings can't be deleted in the APP/Client. If you want to delete the recordings, you need to take out the SD card and delete them on the PC.The scissor icon is to cut the video to the proper length of the video you want. It is not to delete the recording. The manual is not updated to the latest version now. You can ask anything you want. We are willing to help.
Hi all,The new Client v8.8.4 has been uploaded. You can download the new Client in our Download Center via this link: https://bit.ly/3DAYQ7H What's New:1. Added Horizontal Tracking Range: You can set up the left/right limit to define the horizontal range of the auto-tracking. We also added a display of the position when adjusting the left/right limit. (Available for all cameras that support auto-tracking.)2. Added Auto-tracking Schedule. (Available for all cameras that support auto-tracking.)3. Added Time to Stop Tracking: You can set the time setting to stop tracking after the tracking object stops/disappears. (Available for all cameras that support auto-tracking.)4. Added intelligent Audio Noise Reduction function: Audio Noise Reduction can help reduce the noise in tracking and the surrounding environment and improve the two-way audio experience. (TrackMix Only)5. Dual-view camera series adaptation: when your camera is connected to NVR, you can now view and switch the stream for the telephoto lens (tracking view) by right-clicking your mouse. (TrackMix/RLC-81MA) 6. Added Pre-Alarm Sound: the camera will have a small sound (smaller than the normal alert sound) before the normal alarm, which can also have a deterrent effect. (Only battery-powered cameras support the Pre-Alarm Sound feature）7. Support more languages: Spanish, Greek, and Traditional Chinese. Improvements:1. You can switch stream types in the Playback interface based on the camera or channel.2. Pet detection is set to default enabled. Removed Beta switch for Pet detection and added the explanation of this feature.3. Regulated the input restrictions of special characters in email addresses, passwords, domain names, etc.4. You can download a group of videos instead of one composite video when a time-lapse video task file is more than 2G.5. Optimized Client Settings like Port Settings's UI.6. Added a retry option after failing to connect the camera.7. Modified the transparency of the no-alarm zones.8. Supported manually closing the PTZ in the PTZ Monitor Point, Preset, and Patrol.9. Default speed and dwell time of Patrol changed to 32s and 10s.10. Devices manually added by the user will be displayed at the top of the device list and automatically scroll to the top of the list when added. Fixed:1. The AI alarm events were removed in the cameras that do not support the AI detection in the Night Mode.2. Fixed the problem that TrackMix channel's background picture of the covered area taken by telephoto lens may be incorrectly displayed as the wide-angle picture in NVR;3. Fixed the problem that the preview and playback of doorbell channel in the NVR are not fixed or stretched;4. Fixed the problem that the playback control bar does not display the visitor type after the doorbell channel of the NVR is dragged into the playback;5. Fixed the problem that the position will be changed after updating the PTZ Monitor Point;6. Fixed the problem that the long file name of the firmware upgrade package would cause the failed upgrade.7. Fixed the problem that the device network setting may display the wrong WiFi type when there are 2.4G and 5G WiFi with the same name.8. Fixed other known bugs.
@nodders That's odd. Thank you so much for all the troubleshooting work. You can also submit a request to our support team for further check. Submit a request – Reolink Support
@godfrey-noakes_475630790275252 @wagner_475544834896042 You can click here to have the muti-view. If you fail to do that, do you mean that when you click the number, it doesn't show the muti-view? Or you can't see the number? You can also try to install Client version 8.5.2 and see if it can work. Download it here,Windowshttps://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.5.2.exeMAChttps://home-cdn.reolink.us/files/client/electron-release/Reolink-8.5.2.dmg
@nacster_1969 Hi there, we are working on the issue you have feedback on this forum. We care about this a lot. If possible, you can send some screenshots to the support team and then we can find more issues. You can submit a request here, Submit a request – Reolink Support.
@schonuf Thank you for the suggestion. I will forward the suggestion to the product team to seek possibilities.
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