Best posts made by Reolink Fiona

@emailofdavid_331556421193905 Thank you for your review! It is very helpful!

@aaron There will be a PoE version with 24/7 recording. The trial program is not decided yet. You can pay attention to our announcement or see the news on the trial page, Reolink Trial - Reolink.

@lindsay_464625727078605
Thank you for all your feedback. Your feedback means precious to us.

I have talked with our Client team about these issues. They are focusing on these two issues now. We will have a plan to solve these in v8.8.x.

When it is released, we will make an announcement.

@pdownes2001_384636162646205 Thank you for your video and your update. I have given this video to our tech to check. For the battery camera, it doesn't have the auto-reboot function now.

@watersedge121_400503233634478
The doorbell can be added to the Reolink APP. And of course, the doorbell will be available worldwide. Thank you for your feedbcak.

@chuck_529633235447953 If your phone is Android, you can find it according to this guide.
https://support.reolink.com/hc/en-us/articles/900000587506-How-to-Enable-Disable-Hardware-Decoding-on-Reolink-Android-App

@pdownes2001_384636162646205 Because the camera uses the PIR to detect any motions. The PIR sensor (passive infrared sensor) detects changes in the amount of infrared radiation impinging upon it, which varies depending on the temperature and surface characteristics of the objects in front of the sensor. So the detection zone can just set for all.

After PIR detection, the algorithm will recognize the person/vehicle. This can realize the partial detection zone settings.

@aaron Thank you for all your detailed suggestions! We will forward your demand to the product team.

@tony2-0_370617575559320 The snapshot usually records the current date now. I will try to let our team to evaluate this request to seek possibilities.

Captured by TrackMix WiFI Credit by Tomukas

Thank you for all your support and suggestions! I will collect your requests and forward them to the product team!

@elger-lavar_545071850492126
You can set up motion recording or continuous recording.

If you set up the motion recording, when the motion is detected, you can receive the push/email/alarm notification and the video will be recorded to the SD card.

In the APP, you can playback the videos on the SD card.

The Cloud service is decided by your need.

@jason_268558294933685
Log4j/Log4shell is not applied to the development of our devices, software which includes the mobile app, desktop client, and web UI, and service. None of our devices is affected. Hope this clarifies.

Where to find the latest firmware? How to download the correct firmware for your Reolink NVR/camera? This may confuse many users.

Here are some tips to help you. 

1. Find the system information of your camera/NVR
How to find the system information on the Client?
How to find the system information on the APP?
How to find the system information on the PoE NVR?
How to find the system information on the Web Brower?


2. Visit the download center
You may find the latest firmware on our download center.
 
3. Find and download the firmware
(1) Choose the product category first.


(2)  Find the camera model and click the firmware.

(3) Check the firmware and hardware version.

①Choose the firmware by clicking the list.
②Find if the firmware is newer than yours.
For example, V3.0.0.148 is newer than V3.0.130. You can also find it according to the updated time.
③Check if it is the same as your hardware version according to the information at step one.
 
 

Then you can finally download the firmware of your camera/NVR. Don't know how to upgrade the camera with the firmware? Click here for more info, How to upgrade the camera/NVR with the latest firmware.
 


Note:
1. If you can’t find your camera/NVR firmware on the download center, please contact our support team for help. You can submit a request here, https://support.reolink.com/hc/en-us/requests/new.

2. Some firmware’s file name is not with .pak. It is to differentiate the same camera model with different hardware versions. Though the file name is not with .pak, it will not affect the normal upgrade. The Client will select the correct file to upgrade.

3. The firmware of the battery camera is not available at the download center. For the battery camera, if you enable the “Auto-upgrade”, you can directly upgrade the firmware from the APP/Client. Or you can click “check for the latest version” to manually upgrade the firmware.

Please let us know if you have any problems.

@tabertelsen_537234902716544
Can you try to disable the hardware decoding mode? APP left menu->Settings->Hardware Decoding

Guide:https://support.reolink.com/hc/en-us/articles/900000587506-How-to-Enable-Disable-Hardware-Decoding-on-Reolink-Android-App

@jamaimacyrus_480539784655026
We have forwarded the request to the product team.

It is very easy to upgrade the camera if you have downloaded the correct firmware for the camera/NVR.
 
Don't know how to find the latest firmware? Click here to learn more, How to Find Latest Firmware for Reolink Camera/NVR.
 

How to Upgrade The Cameras

For the PoE and Wi-Fi wired cameras

You can choose to upgrade the camera on the Desktop Client, Web Browser and PoE NVR.
How to upgrade the camera on the Client?
How to upgrade the camera on the Web Browser?
How to upgrade the camera on PoE NVR? 

For the battery cameras

The firmware for the battery cameras is not available on our download center. You can upgrade the camera on the APP/Client.
(1) Auto-upgrade
Path: Model name(Device info)->Upgrade->auto-upgrade
When there is a new firmware, it will push the new firmware to you on the APP.
 
(2) Manual-upgrade
If you don’t enable the auto-upgrade, you can upgrade manually. Just click the “Upgrade Manually” on the upgrade setting page.

 

FAQs about upgrading the cameras

 
1. Why auto-upgrade doesn't work on PoE/Wi-Fi IP cameras?
The auto-upgrade feature will work on the PoE and Wi-Fi IP cameras with hardware version IPC_523XXX.
 
2. Why auto-upgrade doesn’t work?
The auto-upgrade feature is not available for all users now as we are still seeking a more reliable way to distribute the latest firmware to you.
 
If you would like to upgrade your camera, you can visit our download center and download the latest firmware. If you can’t find the firmware for your camera, you can contact our support team to get the firmware.
 
3. What should I do if the camera upgrade failed?
If you fail to upgrade the camera, please try to troubleshoot according to this article.
 
4. What should I do if I upgrade the camera with the wrong firmware?
If you find that you upgrade the camera with the wrong firmware or your camera doesn’t work after you upgrade the camera, please contact our support team asap. Please submit a request here, https://support.reolink.com/hc/en-us/requests/new. 

@stefan96aa_222876152590504 You can try to upgrade your PC Client to the latest version v8.8.1. App & Client - Reolink

@andy_163498069942423
Thank you for your suggestions. We will record down your request and forward it to the team. If there is any update, we will let you know.

@lbs2reolink Thank you! I will forward your request to the Client team to seek possibilities.