Best posts made by Reolink Fiona

@taz_651706899042369 Sorry that you can only see the live view of the camera via Alexa now.

Our engineers are working on the new firmware. After the new firmware is issued, more features like call notification, two-way communication will be supported by the doorbell on Alexa. Stay tuned!

@johng_508612786721008 Our doorbell can work with the existing wired. It can be powered by DC, AC, or PoE(for the PoE version).

Hi all,
Today I would like to discuss more about the reset, an important and common step in troubleshooting. Hope it can help when you meet some unsolved problem with the camera.

Important Role in Troubleshooting

Usually, reset can be the common step in troubleshooting. Resetting your camera can free its cache, recalibrate settings, and refresh connections. Of course, this is usually to be considered as the final solution in troubleshooting after the possible troubleshooting steps. Because reset will delete all your settings. This means that you need to set up all the camera settings again.
When should you reset the camera?
1. When Forgetting the Password
2. When Changing your router or ISP
3. After trying all the possible solutions but the problem remains

FAQ:

1. What’s the difference of restore, reboot, and reset?
Restore and reboot can be done in the APP. (Advanced->Reboot/Restore). Reset usually means hard reset(factory reset).

Reboot: It means to restart the camera. The purpose is to close and reopen the system to refresh. But it won’t delete any settings of the camera. You can set up the Auto-Reboot setting in the Client. System->Maintenance->Auto-Reboot

Restore: It will delete all the settings of the cameras except for the Wifi, DST, and Timezone. When you are remote from the camera, you can restore the camera in the APP directly.

Reset: It will delete all the camera settings. Resetting means erasing and restoring. To reset a camera is to revert it back to the status when it was first purchased. If you have a problem that you can’t solve. You can try to reset the camera.




2. Will reset delete all the recordings on the SD card?
No, it won’t. It will only reset all the settings. You don’t have to worry about the SD card recording.

3. Can I cut the reset button?
We don’t recommend doing this. Though you can reboot/restore the camera, you'd have to use that button when the camera connects failed or changes the wifi. This will also void the warranty. You can hide the reset cable with the junction box. This can not only have a neat installation but also can protect the ports from water and damage.

How to Reset Cameras/NVR:

1. For the bullet/dome camera:
There is a reset cable on the back of the camera. You need to power off the camera first. Press the Reset button and hold on, then power on the camera while pressing the Reset button. Press the button about 10s will be successfully reset.


2. For the Argus series and GO PT:
The reset button is next to the SD card slot.
You just have to power on the camera first. Press and hold the needle into the reset button for several seconds until you hear the prompt“Factory reset succeeded” or beeping, which means the camera is factory reset successfully. Then release the Reset button.



3. For the GO:
--Power on the camera first: Open the back cover, take out the battery, and then insert it into the battery container again to make sure that the camera is powered on before the reset.
--Insert the reset needle into the reset hole and press and hold for 3-5 seconds until you hear a short piece of music. Then the camera will be reset.


4. For the E series: Rotate the lens to find the reset button. Then press this reset button for more than 5s.


5. For the NVR: You need to remove the outer case of the NVR to find the button.
Step 1. Reboot your device and make sure you can see the live view on the monitor screen.
Step 2. Remove the outer casing of the NVR using the screwdriver.
Step 3. Press the Reset button for 10 seconds until you hear the buzzing “bee”.
Step 4. After the Setup Wizard pops out, create a new password and follow the Setup Wizard to complete the setup.


Let me know if you have any questions.

Hi, @alvaro2 thanks for your feedback! l have forwarded this issue to our tech.

@hitmandmc47_307237916475568 It is still under development. I will let you know when it is available.

Hi, GO PT Plus/GO Plus users,
 
Now we have a new firmware for the GO PT Plus/GO Plus. We optimize the AI detection of the camera like AI Detection Zone, Object Size, Pre-Alarm and more.
GO PT Plus: v3.0.0.942_22041233
GO Plus: v3.0.0.942_22041233

Updated on August 27th:
The form no longer accepts responses now. If you want to upgrade your camera, you can try to submit a request here, Submit a request – Reolink Support.
----------------------------------------------------------------------------------- 
If you would like to upgrade the camera, please write down your camera information in this form, https://bit.ly/3nqhAy9. 
Note: Please copy the device info directly from your APP/Client.
 
We will push the new firmware to your App within 2 weeks. (Please remember to enable the auto-upgrade in your APP. Device info>>Upgrade device>>Auto-upgrade)
 

Changelog:

1. Add AI-related Functions

Please find the settings in Settings>>Detection alarm. These new AI functions will help you better filter false alerts.


--Detection Zone
You can create a zone which you don’t want to receive the alerts from. The zone can be set for person/vehicle/any motions separately. The area is composed of multiple small grids. You can draw in any area. To avoid false alerts within the motion zone, we recommend that you can draw more space for the motion zone. Just as the picture shows. 


--Object Size
This setting is to filter the detection object by size. To set the maximum size and minimum size of the detection object, it can help filter some alerts like the rain/snow/insects.


--AI Sensitivity
The default sensitivity value (60) is the recommended value. You can also adjust the value according to your environment.


--Static Filtering Strategy
This can help to reduce false alarms caused by static objects like stationary vehicles.
 
Our algorithm will analyze the motion by frame. But there are tiny changes between consecutive frames in a "seem-to-be-static" video due to sunlight or other reasons. Accordingly, sometimes the box of the car is changing, even though the car doesn't move. Our algorithm can recognize this kind of situation and filter it out.
 
 
2. Add Other Functions:
--Pre-alarm Feature
The GO Plus/GO PT Plus detects the person/vehicle using the PIR＋AI algorithm. After the PIR detects the motion, our camera needs short time to decide whether there is a person/vehicle or not. So the alarm may delay this process.
 
If you enable the pre-alarm, the camera will have a small sound (smaller than the normal alert sound) before the normal alarm, which can also have deterrent effect.
 
If the camera finds that the motion is person/vehicle motions, the siren will be set off. If not, the pre-alarm sounds 3s and done. You can choose to enable it or not according to your need.

 
--Advanced Image Configuration (Available on Client Only)
You can find the settings on Display>>Advanced. These are the parameters that you
can adjust.
-Brightness
-Contrast
-Saturation
-Sharpness
Brightness & Shadows (manual/auto)
-Color Day mode
-Color Night Mode
-Black and White




 
Note: These new functions will be available in the latest software.
Client v8.7.3: https://bit.ly/39WRGPI
APP v4.30: Download it in the google store/Apple store
 
If you have any feedback, please leave a comment below.

Yes, the doorbell can have 5 chimes. But we don't sell it as an accessory in a short time. We will sell when there is enough stock. Thank you for your understanding!

@jaiknight_591730776215561 Hi there, sorry that only the wifi doorbell supports the rich notification. The PoE doorbell doesn't support it. It may not change in a short time. I will let you know if there is any news.

Hey Reolinkers!

Today is Reolink 13th Birthday! Thank you for your always support these years.

Please enjoy our anniversary video. #Go Clearer, Go Wider, Go Smarter. 

@gajotnt_202336444158149 The lowest watt of the power supply is 8w.

@vigy_591093180735512 Hi there, if your firmware version is v3.1.0.764_21121718, there will be a push interval feature. Can you see it?

Smart Wifi Plug can help you to control your device anywhere.

Our FIRST Smart Wifi Plug is open for the test today!

Apply via https://bit.ly/3PlAvGj.

Available in US&CA&EU.

@mario_438407816917146 After the update, the network port is default off. If you want to use the RTSP stream, you need to go to the PC Client>>Network settings>>Advanced>>Network Ports to enable the RTSP ports. You can read this article for help, https://community.reolink.com/topic/3183/why-do-i-fail-to-access-the-camera-via-the-web-browser-or-connect-to-the-third-party-software-after-upgrading-my-smart-cameras-with-the-latest-firmware-v-3-1-0764-v-3-1-0804.

Hi, there. RLC-1212A has arrived at our US/EU warehouse. And RLC-1224A will come soon.

Sorry that the firmware of the RLC-1210A will not continue to be updated. You can consider other more powerful 12MP cameras.

@john_350143387672724 Hi there, there is really a bug here. Our tech found that the error report between some devices and the Client is not synchronized. We are checking this issue. We may fix it in the official version.

@schonuf
Please don't worry. We have fixed issues with the latest firmware (released in Jan. 2021) for the cameras affected. We have informed CISA about the update already and you may take the advisory as a record of solved vulnerabilities.

We want to clarify that all sensitive information is secured by & transmitted under hard-coded cryptograhic key. Also, there is no clear-text transmission of sensitive information.

We treat users' privacy as our priority and we never transmit users' accounts and passwords in any means. We have applied new and more reliable cryptography, Digest Authentication, in the latest firmware for the cameras affected. 

Anyway, big thanks for letting us know your concern and we will keep delivering good products and reliable services in the future. If you have any questions, feel free to let us know.

@siamislam24_470260470898864
Thank you for your suggestions. I have forwarded your request to the R&D team to seek possibilities.

@alvaro2 Thank you for your feedback. For the image quality setting, we only design it for the specific camera. So it is not in the general settings. The general settings are applied to all the cameras.

@dantodd_506224593129622 It supports ONVIF and Synology. We will add it to the compatible list soon.

@martin-kistell_73972976554167 Thank you for your suggestion. I have forwarded your request to the product team to seek possibilities.