Best posts made by Reolink Fiona

@jimmy-b There will be a white version in the future.

@codejack_429390113616000 This display mode is to support the new products like Duo and TrackMix that may need up to two windows to display. The 8-channel NVR can still work up to 8 cameras and the 16-channel NVR can still work up to 16 cameras.

You can know more about the new firmware changelog and explanation here, https://community.reolink.com/topic/3998/nvr-new-firmware-support-trackmix-duo-2-pet-detection?_=1664013100202.

@pdownes2001_384636162646205 Thank you for your video!

The coupon for this week is for the PoE camera. The RLC-810A-Black comes!

I get a special deal for our community--10% off!
So you can get a 10% 10%=20% off!!!

- Coupon: cmreo10fqrK
- Expired on May 11th at 23:59 (local time) 
- Countries: US & EU

Buy it here, https://bit.ly/38OopWy.

The number of coupon use time is limited. First come, first served. Hurry up! 

@stef The functions of this two firmware are nearly the same. You can also wait for next big version firmware to update.

@pdownes2001_384636162646205 Thank you for your further information to help optimize the firmware.

@ashall3n_532259310379259 @bill-doria @robert-leyzerovich_519547077562499
It only works with the standalone camera now. I have talked with the R&D team about the option in the NVR. I will let you know if there is any update.

@matt-english_257716806459606 Thank you for your tips. You can try to attach the link again now.

@email_525317533946102
Thank you for your suggestion on the motion zone. This will be forwarded to our product team for more consideration.

For the connection issue, could you please submit a request here, Submit a request – Reolink Support? Our tech will have a further check for you.

This camera is a 4k smart PTZ Dual camera with a mixed auto track.

How does it show?
When a person or car is captured, the camera auto tracks it in both the zoomed mode and the overall view. You can view both captures on the APP.
There will be wifi, PoE, 4G, and battery wifi versions.

Now you can join the PoE and Wifi version test!

You can know more specifications and apply for the trial via https://bit.ly/3MsX0bB. 

@mdunning_323765759099098 We will have the new Beta firmware with the new AI strategy for the RLC-823A this week. Stay tuned with us!

@nilgestom_535467406897301 The auto-tracking can't set to work as scheduled time now. I will try to transfer your demand to the product team.

@big_ted Now the smart plug can work with Alexa, Google Assistant, and Reolink APP. There is no plan for the PC now.

@big_ted Ah, I remember that yours is the battery version. The battery camera needs to update online. But there is no firmware for the battery TrackMix now. You can wait for the update.

@Fabd21_385303653929119
Thank you for your idea. Now you can only control the PTZ speed on the Client. I will help forward your request to the product team.

Q1: Can I add Wifi cameras to the NVR?
Yes, as long as you can connect the Wifi cameras and the NVR on the same LAN.
If the wifi camera is not initialized, you can connect the camera using the ethernet cable but you need to power the Wifi camera with the DC power adapter.
If the wifi camera has been initialized, after you add it in LAN, you may need to input the password.





 
 
Q2: How to reorder the NVR cameras/delete the cameras/change the camera names on the NVR on Client?
These questions are asked by many users if they connect their NVR to the PC Client. To solve the problem, you need to manage the channels(Go to the menu of the NVR->Channel->Channel Management) on the NVR monitor. It is not possible to reorder/delete the cameras on the Client now.
 
If you want to know more about how to delete/change the channels, you can click this article to learn more.

After changing the channels, we suggest deleting the NVR and then adding it back to the Client. Because if you change the NVR channels, this will affect the capability set. It is better to refresh the connection between the NVR and the Client.
 
 
Q3: How to clean up the disconnected channel names of the NVR on the Client?
Some users may find that the old names of the channels are still on the Client even after they delete the offline channels on the NVR. This is because the Client will save the last names of that channel before it disconnects.
 
To reset the names of the cameras, you can try to delete the NVR and then add it back to the Client.

 
 
Q4: What should I do if the Reolink logo is stuck on the screen when I first start the NVR?
That can be the issue of the HDD or insufficient voltage. If you meet the stuck logo on the NVR monitor, you can try to check it as follows.

(1) Unplug the HDD and check if the NVR will power on when no HDD is in. You may open the NVR housing and follow the below picture to unplug the HDD.


(2) Unplug the cameras connected to the NVR and check if the NVR can boot up.

(3) If it still can’t work, please try to contact our support team for help. You can submit a request here, Submit a request – Reolink Support.
 
 
Q5: What should I do if the Alarm Settings of the NVR cameras failed to load on the Client?
If the “detection alarm” setting of the NVR failed to load on the Client or APP, please try to upgrade your NVR with the latest firmware, v3.0.0.159_21122405(Listed below) or later new version. This is caused by the incompatibilities issue between the NVR firmware and the software.


Download the firmware v3.0.0.159_21122405 below.
1. For RLN8-410 with hardware version N2BM02/H3MB18: 
https://drive.google.com/file/d/1KFINfp9wxFFdT7Wvyn4xPPiUHWb6Ckhq/view?usp=sharing 

2. For RLN8-410 with hardware version N3MB01: 
https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing 

3. For RLN16-410 with hardware version H3MB18:
https://drive.google.com/file/d/179EHGr6vh2i-Qaen1B38DZxEry_s8twg/view?usp=sharing 
 
Please let me know if you have more additions to the FAQ. 

@alvaro2 Thank you for your advice! I will record it. The final parameter will be shown on our website page.

@alvaro2 Thank you for your excellent idea. I will try to record your suggestion and pass it to our product team.

@alvaro2 We will sell the camera with the solar panel. As for the working temperature, usually, our camera can work from -10°C to 55°C (14°F to 131°F).

We will also have a bigger solar panel to release. Stay tuned with us!

@sineos-pub_600305030791466 This API is based on the current IR setting "Auto"/"Off". I will also record your request.