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@vigy_591093180735512 The current scene mode is not perfect enough. Your idea will be important and we will collect them.
@blue_436972999766237 Yes, it will work with the current NVR.
@chris_180 If you update your camera with the latest firmware, you can use the alarm delay setting to filter out this kind of false alert. Download firmware here, Download Center – Reolink.
@breit2001_513813039153374 Thank you for your suggestion and I will forward them to the product team!
@blue_436972999766237 The IR distance will be up to 80 meters.
@ngool_481390250868872 We will release a new AI firmware for the RLC-820A soon. With this firmware, you can also set up "alarm delay", which means that you can set up the time that the object stays in the detection zone. The alarm will be triggered if the object stays in the detection zone longer than the set time. In this firmware, we will improve the algorithm of the detection.Thank you for your suggestions on the separate sensitivity setting for day and night. I will forward it to the team for possibilities.
@alvaro2 Hi there, your suggestion has been forwarded to the related team. If there is any news, I will let you know.
@warnzie_464572544110774 The doorbell supports 24/7 recording and it will record to the NVR.
@chabotd_367341830127794 Hi there, our doorbell can be powered using the existing wire but cannot work with the existing chime. For more questions, you can submit a request here, we will try our best to help, Submit a request – Reolink Support.
@paulisonthephone_330301696569557 Thank you for your advice.If you upgrade your Client to v8.8.1, the image will not stretch. Connecting the camera to the NVR may still be stretched on the Client display page. Download the new Client here, Download Center – Reolink.
@hugomarafona_339815078387913 I will forward your request to the product team for possibilities.
Hi, there. RLC-510A owns all the functions that RLC-410-5MP has, including 1.Power over Ethernet2.100ft Night Vision3.Audio Recording4.Smarthome5.Motion-triggered recording (default); scheduled recording; 24/7 recordingBesides, RLC-510A supports 256GB SD card and Person/vehicle/motion detection while RLC-410-5MP only supports motion detection.
@joseph-chircop_497308027822318 Thank you for the good explanation and requests. I will take the ideas to the product team for more consideration.
@big_ted There is no new firmware for the DUO camera now. So you can't find it on the download center currently.
Hi, there. You can still scan for new cameras. As for modifying IPs etc, it is still under evaluation. l have also forwarded your strong demand to our tech team. Stay tuned.
@m-buchhorn_450363664433286 Thank you for the suggestion. I have recorded your requests and forwarded them to the product team.
Hi everyone!
Today I would like to share tips about some useful features in the APP. You can see below to find if there are features that you haven’t tried or understood enough.
Using the scene mode, you can design different scenes to control the alarms and record buttons of all the cameras. You can set push, record, audio alarm and email notification in the scene mode.
To set up the scene mode like home/away modes, it can be convenient for one situation where you don’t want to receive the notifications at home but need to receive them when away. You don’t have to enable/disable the notification for all the cameras one by one.
1. Slip the Devices interface down and find the Scene Mode configuration entrance.
2. Fill in the scene name, select a scene icon, and choose the alarm options for different NVR/cameras. Save the settings and the scene will be created.
3. Tap the created scene button to activate the selected cameras. You can add more modes you like or edit/delete the created mode
Our APP uses Hardware decoding and software decoding to decode the video (display the video on the mobile phone/computer).
What are the hardware decoding and software decoding?
Hardware decoding is to use the mobile phone/computer's own decoding chip for analysis. This will decode faster, consume less CPU, and generate less heat. However, because the decoding is provided by the hardware, some mobile phones/computers may exist compatibility problems.
Software decoding is to use the programming algorithms to parse out and display video data. This will decode slower, consume higher CPU consumption, and generate more heat. When decoding higher-resolution videos, poorly performing mobile phones may not be able to decode the videos. But there is no compatibility problem with this decoding method.
When will the hardware decoding act?
Hardware decoding will act when the APP play and playback the video in the mainstream(clear mode). If the hardware decoding failed, it will switch to software decoding.
When can I disable the hardware decoding?
If you fail to live view or playback the video in clear mode, you can try to disable the hardware decoding.
The left menu on the device page->setting->Hardware decoding
Our APP allows you to choose different notification sounds. There are four options, Classic, Soft, Loud, and Default. Choose the one that you like most!
The left menu on the device page->setting->Notification sound
(1) Why don’t I have the notification sound setting?
It isn’t available for some devices, where UID is beginning with xcptp. If you don’t find the notification setting, please try to delete such devices and set the sound. Then you can add back the device again.
(2) Why do I choose the classic/soft/loud sound but it will be changed to the default sound later?
If you don’t find the devices with the UID beginning with xcptp, please try to disable the push notification, enable it again, and choose the notification sound. If it can’t work, please try to reset the device or upgrade the firmware of the camera.
Picture-in-Picture(PIP) allows you to watch the live view while using other apps on your mobile.
Live view page->Three dots->Picture-in-Picture
Why isn’t available in the IOS?
Our device can’t realize the Picture-in-Picture function in IOS now. There is some compatibility problem between our device and the IOS. If there is any news, I will let you know.
Stretch mode can stretch the image to fill the screen while live view. If you think that the ratio of the video doesn’t fill the screen, you can use this mode.
Initial image
After enabling the Stretch Mode
The left menu on the device page->setting->stretch mode
Comment below if you have any problems.
Yes. It will arrive at our EU warehouse in around the early February.
@joseph-chircop_497308027822318 Thank you for the suggestions. I will think about this.
Hi there, for the PoE version doorbell, you can use three power methods including DC/AC Power/PoE.For the wifi version doorbell, you can use two methods including DC/AC Power.The specification of the power is as follows.
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