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Hi, there. RLC-1212A has arrived at our US/EU warehouse. And RLC-1224A will come soon. Sorry that the firmware of the RLC-1210A will not continue to be updated. You can consider other more powerful 12MP cameras.
@mikkel_497633017848022 The backlight function has been modified to the new function "Black & White". It will be easier to understand and operate.
@siamislam24_470260470898864 Thank you for your suggestions. I have forwarded your request to the R&D team to seek possibilities.
@big_ted We have a plan to release the AU version plug. Stay tuned with us!
@olive_608518832963622 This NVR N3MB01 needs to upgrade the firmware to latest version. Please download it from this link:https://reolink.com/us/download-center/ And we are collecting your valuable feedback and suggestions to prepare for the next improvement. We have planned to add functions to the next doorbell update, such as call function, being compatible with more functions of smart home products like Google Assistant/Alexa. Stay tuned.
@martin-kistell_73972976554167 Thank you for your suggestion. I have forwarded your request to the product team to seek possibilities.
Hi y'all,Search Function of the Community is online now. Thank you for all the feedback before. You can just click the search box and input the keyword to search for the post you want now!Tell me if you meet any issues when searching. We will try to optimize the user experience of our community.
@gastaldelli_529363015250114 Hi there, now we have changed to the "digest authentication" to secure the information. Please don't worry. You can keep updated your firmware. We will try to add more secure ways to guarantee safety.
@torbjorn_nesso_228923583074494 Thank you for your feedback. I have transferred your requirement to our product team to seek possibilities.
@rikyunreal_533652699627660 Hi there,If you connect the camera to the RLN8-410-E(1) You can only view the wide-angle view and you can view the tracking in the wide-angle. But you can't view the zoom view of the camera. You can know about the tracking in this post, https://community.reolink.com/topic/3797/trackmix-feature-explanation-dual-view-dual-lens-and-dual-tracking.(2) Yes, TrackMix will only occupy one channel of the NVR. So you can connect 8 cameras to the NVR.We recommend that you can connect the TrackMix as a standalone camera in the APP if your NVR doesn't support two views. You can enjoy two views on the APP.
@vigy_591093180735512 Check if your firmware version is v3.1.0.764_21121718 first. If the motion is not recorded in a proper time, could you please contact our support team and our FTP tech will check this for you? Search Anything on Reolink - Reolink
@user_587474691784750_587474691784750 Hi there, I have forwarded this to the tech before. This is the original design because the patrol is set for the routines of several preset points, if the camera track during the process, it will affect the patrol process. I will keep collecting your request and seek possibilities for the change. Thank you for the feedback!
@rikyunreal_533652699627660 Yes, your diagram is correct! You can find the TrackMix in LAN on the NVR. Then you can add it to the NVR and record it to the HDD.
@rajmohan_436068062310564 The camera will show on two channels. When you view multiple cameras in the NVR, you will see the panoramic view. It can't be merged into one. Just like the following picture shows.
@jedi2020_32727772450952 We will have rich notification for the doorbell wifi first. Then it is planned to apply to other cameras later.
@john_350143387672724 Thank you for the video. I have downloaded the video and given it to our tech to analyze the algorithm. Also, I have added the dropbox.com to the available list. You can post the link from the dropbox now.
@rdesa380_467239312806139 Thank you for this good idea. I will tell this to our product team to evaluate.
@aaron We will have a presale in August. Please stay tuned for our announcement!
TL;DR:Account:You can add 19 extra admin/user accounts besides the default admin account. No limit on the number of phones that the cameras connect to but there are limits for the online user numbers at the same time.Password:If you need to change password, you can change it in the APP/Client. If you forgot password, you need to reset the camera.Hi all,Today I would like to introduce the Account & Password Setting and answer the FAQ for you. You can just read one article to know about all the setting info about the account & password!
Camera account is used to log in and access your camera. There are three camera account types with different permissions.
The battery cameras only have the default admin account.
Besides the default admin account, the NVR, PoE, and Wifi wired cameras can also add extra 19 other accounts.
APP: Device Settings > Advanced > User Management > admin > Add User/AdminClient: Setting->System->User management->Add userIf you would like to delete the user, you can just click the user name and then you can delete it.We recommend enabling the Illegal Login Lockout setting on the user management page. If someone fails to input the correct password within 3 mins, the account will be temporarily locked for a few minutes. This can make your account safer.
If you would like to share the camera, you need to tell others the UID of the camera. The camera account and password are just for login.Another method is to use the Share Camera feature to share the QR Code with your friend/families in the APP. They just need to scan the QR code and then input the account and password. You can choose to share the admin/user account with them.Settings->Share the Camera->Share the code->Click the “＋” on the display page to scan the code
There is no limit to the number of phones that you add the camera to. You can add as many phones as you like. About sharing the camera, you just need to know the maximum online user number at the same time. You can refer to the below table.
You can view the online users on the Client. Check the IP address under the admin/user account. (Only Client available now.) Setting->System->User management
When I log in to the Reolink account on the APP on another phone, why are the cameras not there?The camera will not bind with the Reolink account. You need to re-add the camera to the app using the UID/IP address/Domain or scanning in LAN. This can guarantee the account and camera safety.Some tips: Reolink account--Register the cameras to earn an extra 6-month warrantyYou can earn an extra 6-month warranty if you register the cameras. You can register the camera on this page, https://reolink.com/product-registration/.
You can change the password both in the Client and the APP.APP: Device Settings > Advanced > User Management > admin/user >change password Client: Setting->System->User management->admin/user->change password
If you forget your password, you may need to reset your camera to reset password. A quick way to know how to reset your camera is to click the “forgot your password” on the login page and then it will show the guide for you to reset the camera. You can also refer to this link to reset the camera. https://support.reolink.com/hc/en-us/articles/900000593463-How-to-Hard-Reset-Device-by-Pressing-the-Reset-Button You can provide any suggestions and tell me your question about our account and password setting. Comment below!
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