Posts made by Reolink Fiona

@richard_77879387361460
You can try to delete the camera from the NVR as the following article shows. You can also disable the "Auto Add" if you don't want to add the camera automatically in LAN.
New UI:
https://support.reolink.com/hc/en-us/articles/900003769346-How-to-Delete-Offline-Camera-Information-on-Channel-Management-Page-via-Reolink-NVR-New-UI-

Old UI:
https://support.reolink.com/hc/en-us/articles/900000591146-How-to-Delete-Camera-from-PoE-NVRs

@sitealpha_502350715502837
I have consulted the R&D team about this. And to add keyboard support to NVR is not in our short plan now. If there is any plan, we will let you know. Thank you!

@joseph-chircop_497308027822318
Big thanks for your suggestions. We will strengthen the communication with the R&D team and consider the most efficient way to keep updated news to our customers.

@coldaussie-reolink_461950037401817
There are several versions of the GO camera. Yours is the previous version and it is not on sale now. And it is a hardware limit so this version can't cancel the limit.

@faasio82_480971996033257
You can try to generate an APP password for your Hotmail.

How to create a new app password for Hotmail

1. Go to the Security basics page and sign in to your Microsoft account.
2. Select More security options.
3. Under App passwords, select Create a new app password. ...
4. Enter this app password where you would enter your normal Microsoft account password in the application.

@coldaussie-reolink_461950037401817
For the GO of this version, there is a limit of 3000 files storage. When the files amounts are over 3000, it will overwrite the old file. It is a hardware limitation. We suggest that you can just use a 16GB SD card. That will be enough capacity for the daily use.

@joseph-chircop_497308027822318
Thank you for the feedback. Usually, there are many requests every day. We need to evaluate the requests based on the demand, technical possibilities, priorities, and so on. We will keep updated on the latest news for you. Your suggestions and feedback are appreciated. These will be helpful to our improvement. You can provide any feedback to us and we are listening.

@courtney_436738619097299
How many cameras do you connect to the NVR? Could you please give me a screenshot of the multiple views?

@jim_113753456251131 Thank you for your suggestion! I will forward your request to the product team to seek possibilities.

@neil_chaplin_is_450076909830276
Thank you for your feedback. I will transfer your request and we will consider the best solution based on the actual use environment.

@coldaussie-reolink_461950037401817
Could you please give me a screenshot of the system info? https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App

@lebloemstraete_486249794388175
In the Client, you can slide the mouse to zoom in on the progress bar and click the moment you want to playback.
In the APP, you can just click the event bar to view or drag the indicator to a specific time.

@lukasz-pawlak_499007224946859
I saw your video and found two issues. The first issue is that after zooming once, the zoom doesn't function later. The second issue is the failure to focus. Are these always reproduced? When did the problem begin to appear? What other things did you have done for the camera? If possible, our technicians may need some information to have a further check. Could you please check the community chat?

@torbjorn_nesso_228923583074494
Now for one camera for the full screen, the default stream mode is balanced (standard) mode. For the multiple views, it is default fluent mode. The settings are to ensure a smooth view of the video. You can try to change the stream mode manually.

@schonuf Thank you for the suggestion. I will forward the suggestion to the product team to seek possibilities.

@harri_431748515860699 Thank you for your feedback. I will try to forward it to the product team to seek possibilities.

@schonuf Thank you for your suggestions. I will forward your request to the product team. For the login security, now the camera with the latest AI firmware will be locked for a few seconds after the wrong password. We will seek more ways to secure the P2P or login security.

@schonuf
Please don't worry. We have fixed issues with the latest firmware (released in Jan. 2021) for the cameras affected. We have informed CISA about the update already and you may take the advisory as a record of solved vulnerabilities.

We want to clarify that all sensitive information is secured by & transmitted under hard-coded cryptograhic key. Also, there is no clear-text transmission of sensitive information.

We treat users' privacy as our priority and we never transmit users' accounts and passwords in any means. We have applied new and more reliable cryptography, Digest Authentication, in the latest firmware for the cameras affected. 

Anyway, big thanks for letting us know your concern and we will keep delivering good products and reliable services in the future. If you have any questions, feel free to let us know.

@dpitman_483600681218222
Firstly, check your recording schedule of the E1 pro. When you enable the record button in the scene mode, it will record to the HDD according to the recording schedule under the NVR.

Then, you can also try to update your E1 pro with the latest firmware. Please find the latest firmware on our download center according to the camera model and hardware version. Download Center – Reolink

@z0mbie Thank you for your suggestion. I will forward your request to the R&D team to seek possibillities.