Posts made by Reolink Fiona

@ptiroutier68_465655455441100
(1) What software do you use as @Crimp-On_62210811129 lists? Do you connect your camera to the NVR?
(2) You can check the status of the SD card(like capacity). Do you set your SD card to overwrite the video?
(3) Or you can try to use another software to see if you can view the video.

@nuser_458044436123841
@prosto_437320468725961
You can try to adjust the camera order as this article introduced now, https://support.reolink.com/hc/en-us/articles/900000675226-How-to-Adjust-Display-Order-via-Reolink-Client.

For the order of the left menu, we have a plan to make this function. It will be available in the future update.

@gsauer7998_467462990160014
For Battery-Powered cameras, if the wifi name and password have been changed, you will need to reset the camera and configure it again; If the wifi name and password are the same as before, the camera will reconnect automatically.

For Wireless IP cameras, if the wifi name and password have been changed, you will need to connect the camera to the router via Ethernet cable and log into the camera to change the wifi settings; if the wifi name and password are the same as before, the camera will reconnect automatically.

For Reolink POE cameras/NVR, they will connect automatically after changing the router or ISP.

@len_388360326406292 Hi Len, you can try to upgrade your NVR and camera to the latest firmware. If the hardware version of your NVR is H3MB18, the latest firmware of the NVR is v3.0.0.0.148. You can try to find the firmware according to your model and hardware version at the download center, https://reolink.com/download-center/.

@crimp-on_62210811129
@Ciaran
Welcome any feedback on the Beta Client. You can find the Client at this post, https://community.reolink.com/topic/2444/reolink-client-ver-8-4-0-beta-test-is-open/3.

Thank you for your update. Glad to hear that you have solved the problem.

@reocam_448003255267488 Hi, can you provide us with your system information? You can also give us a screenshot of the HDD storage. We will help to check. This article is help to find the system information, https://support.reolink.com/hc/en-us/articles/900003946626-How-to-Find-out-System-Information-via-Reolink-PoE-NVR-New-UI-.

Thank you for your feedback on the camera! If you have any problem with the camera, you can submit a request to get further help, Submit a request – Reolink Support.

@tkeeton2_456577905524877 Do you connect your NVR with the switch? Maybe it is the cable issue. Can you try to change other cables to connect the NVR?

@johnpeterphoto_141966347034793 Thank you for your suggestion. We will record down your demand.

As @Crimp-On_62210811129 said, the latest Client is 8.3.2. You can upgrade to it and see if the problem remains.
Download the Client here, App & Client - Reolink.