Posts made by Reolink Fiona

@defcon_274148371144872
Have you turned on the auto-upgrade?


You can also check the Client version at "About Reolink".

@ulf-lundqvist_416220869394583
In the SD card, there will be a file to store the pictures. You can take out the SD card to download the pictures/video.

When the camera is generating the timelapse, you can view and download the pictures/video on the APP. You don't need to stop the timelapse.

There is RTC(Real Time Clock) inside the camera. It can keep the real time.

@starfish21_37513982370005
Hi there, have you tried the method I mentioned above? You can also submit a request to get help from our support team, Submit a request – Reolink Support.

@starfish21_37513982370005
1. Please make sure that you have used all the capital letters when you input the UID.

2. You mention that you have added the camera in LAN, you can try to add the camera in a different network.

3. Try to add the camera to your phone APP. If it can be added to the phone APP in LAN or WAN. It may be about the issue of the Client.

4. If it is the issue of the Client, you can try to reinstall the 8.4.2 Client.

@len Thank you for your update and feedback! We will record down the issues and forward them to the team.

@john-smith_427449593290987
Hi John, I have sent you the message via the Community Chat. Can you check?

@clyde747dk_219890613919943

Check the settings and the SD card status first. You can try to troubleshoot according to this article, https://support.reolink.com/hc/en-us/articles/360006927733-No-Recordings-Found-in-Micro-SD-Card.

@warnzie_464572544110774
These icons can’t be removed now. But we will add an option to remove these icons or not in the next NVR version. Stay tuned!

@николай_473222574670047
The latest firmware of RLC-810A and RLC-820A is v3.0.0.494. Can you check if yours is the latest one? You can find out the system information following this article. If it is not the latest one, you can download the firmware according to the camera model and hardware version of your camera.

With this firmware, there is an "object size" setting. You can adjust the object size that the camera needs to detect. We are also working on improving the algorithm of person/vehicle detection. You can send the false alert video to support#reolink.com (replaced # with @) and our tech will enhance the detection technology based on those videos.

Hi everyone, Client 8.5.1 is officially available on our website now. You can download the Client here, App & Client - Reolink.

What's New on Client 8.5.1 version

• Add the ability to move the privacy mask after drawing.
• Add a setting that can uniformly modify the date & time format for all cameras in Client Settings.

Improvements:

• Improve the User Interface in Live view, Playback Settings.
• Improve the User Interface of the motion detection setting page.
• Improve the User Interface of the storage page.
• The SD card icon will show on the device list if the SD card is not detected.
• When failing to configure the FTP and Email, a pop-up window will appear and indicate the reason.

Fixed:

• Solved known bugs.

For any issues or suggestions about the New Client, welcome to post and we are here to help.

@mbzt_424281994174717
What's New on Client 8.5.1 version

• Add the ability to move the privacy mask after drawing.
• Add a setting that can uniformly modify the date & time format.

Improvements:

• Improve the User Interface in Live view, Playback, Settings.
• Improve the User Interface of the motion detection setting page.
• Improve the User Interface of the storage page.
• The SD card icon will show on the device list if the SD card is not detected.
• When failing to configure the FTP and Email, a pop-up window will appear and indicate the reason.

Fixed:

• Solved known bugs.

Download it here, App & Client - Reolink

@danny-rodriguez_438273634615540 Sorry for the inconvenience caused. Could you please submit a request here, Submit a request – Reolink Support. We will help with further checks.

@rajmohan_436068062310564
The camera will show on two channels. When you view multiple cameras in the NVR, you will see the panoramic view. It can't be merged into one. Just like the following picture shows.

@len_388360326406292
For the alarm and recording problem, our technical staff would like to have a further check. Could you please submit a request here, Submit a request – Reolink Support?

@rajmohan_436068062310564
Can you check the firmware version of your NVR? The latest firmware of the NVR is v3.0.0.0.148. You can upgrade the NVR firmware to the latest.

Download here.

@macorden_469979948302518 You can try to download the firmware at this link.

@rajmohan_436068062310564
Do you use the Client or APP? Can you give me a screenshot of the camera display page to check? Here is a video about the setup of the DUO PoE and DUO Wifi.

@rufus_344581740138681 Thank you for your feedback! If you have any suggestions or feedback, welcome to let us know!

@karlocikovic_208513412940016
Our NVR doesn't support pulling the H265 video via the RTSP stream now. So you may just view the fluent video on Blue Iris. We are working on the compatibility of the RTSP and H265 on our NVR. Stay tuned!