Posts made by Reolink Fiona

@pdownes2001_384636162646205 We have forwarded the problem to the Client team. Thank you for your feedback.

@kenny_293381041021103 "Sync Brightness" feature can be used only when it works as a standalone camera. When connected to the NVR, it doesn't have this feature now. We will update this feature in the next NVR version. If you want to use this feature, you can connect the camera as a standalone camera.

@brigs164_336303621419229 After upgrading to the latest Client, you can try to upgrade your NVR again.

You can also try to find the reason why it fails the upgrade here, https://support.reolink.com/hc/en-us/articles/900002119423-Fail-to-Upgrade-Firmware-via-Client.

@brigs164_336303621419229 @bruno-k_471280293531790
For the problem "RTSP an RTMP Port not changeable from Port 1 to another Port", you can try to upgrade your Client to the latest version 8.5.1. The problem can be solved in the 8.5.1 Client. If you still can't solve the problem, please let me know.

@tresslarmlewis_471749205602500 What's your country and what SIM card service provider do you use?

@jarobin_471420817752314
Hi there, for the problem, you can submit a request here, Submit a request – Reolink Support. Our technical staff will try to help you.

And we will release a new firmware for the camera soon. When it is released, you can update the firmware to have a try.

@bruno-k_471280293531790
Hi Bruno, we have checked that this is not a common issue. Can you tell us your camera model and system information?

@mbzt_424281994174717 You can submit a request here, Submit a request – Reolink Support. Our technical staff will try to help.

@ptiroutier68_465655455441100 Glad to hear that!

@macorden_469979948302518 It can't customize the subject now. If you want to get back to the previous firmware, you can try to provide your system information to us and we will send it to you. https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App

@mdunning_323765759099098 Thank you for your feedback on the camera. We will collect your problems and forward them to the team.

@workoholicspam_335979423842535
Thank you for your support for us!
We are also happy to hear about your good experience and we will continue to make good products and user-friendly software to give you more！

@ptiroutier68_465655455441100
How do I know if my SD card is FAT32?
Locate the SD card drive, right-click it, and choose “Properties”. In the “Properties” window, you can find what is the format of your SD card.

For the firmware, yours is the latest one.

If your SD card's format is right but it still has many problems, you can try to change another SD card to work.

@crimp-on_62210811129 Thank you for the professional explanation!

@Our-house_354385982968060 We never use or sell your account. We will respect the privacy of our customers. We haven't met such a situation before. Do you leave your account on other platforms? You can also provide us with your email settings(you need to wipe out the email information) screenshot to us. When do you receive the warning from the G-mail, during you use the email alert? How often does it happen? We will help to check.

@john-purcell_277540240801944 You can try to submit a request and attach the files, Submit a request – Reolink Support. Our technical team will reply to you within 24 hours.

@john_350143387672724 Thank you for your feedback. We will record down your problem and forward it to the team for improvement.

@mbzt_424281994174717 You can try to reboot the NVR and see if it can be formatted.

@yoco007_164526624891019
I am afraid that the patrol will also turn 360°. It rotates 360 before reach to a preset point is that the camera can correct its cruise calculation only when a full rotation is finished. 
You can also try Reolink DUO, which is with 150° horizontal view. But it is not available on our website now. You can know more here, https://reolink.com/product/reolink-duo/.

@john-purcell_277540240801944
Can you try to upgrade the firmware of your NVR?

Try to upgrade the firmware of your NVR. You can find the firmware according to the NVR model and hardware version on the download center.

@mbzt_424281994174717
The recording will be recorded to the spare HDD. Are you used to formatting the Internal HDD before? You can try to format the eSATA and see if it can record to the internal HDD.