Reolink updates Learn More
Meet Reolink at IFA 2024! Learn More
Reolink Q&A Learn More
Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you have been placed in read-only mode.
Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).
@orlandocapitalgroup_379483526246539 Congratulation! Hope you have a happy life!If you change the router, you can make the SSID and password of the wifi the same as the former one. Then the camera will connect to the wifi automatically.
@keith_144749355335918 Hi Keith, sorry for the inconvenience caused. (1) Can you tell me what's your camera model? (2) You can check if the router port or firewall blocks the camera's internet connection. Find more information in this article, https://support.reolink.com/hc/en-us/articles/360039401593-Login-Failed-when-remotely-Accessing-Reolink-IP-Cameras.(3) Upgrade your camera to the latest firmware. You can find the latest firmware on our download center.
@pdownes2001_384636162646205 Thank you for your feedback. I have recorded down your suggestion and forwarded to the product team to seek possibilities.
@paul-varenholt_476067233095847 You can find the Client manual on our website. App & Client - ReolinkOn page 37, it is the introduction of the FTP setting. After you set up the FTP, you can set up the schedule timer/alarm. The timer is to set up the continuous recording and the alarm is to set up the motion recording. You can set per your demand.Now you can just playback the video in the SD card. For the video in the FTP, you can try to view on your FTP server now.
@outzone6_204206976000167 You are most welcome.
@qldnico_385341109493968 The 460 is a newer version. There are different firmware versions now. Our support team can offer you some specific firmware to you according to your demand. You can try to contact them, Submit a request – Reolink Support.
@outzone6_204206976000167 Thank you for your feedback. I will forward it to the product team to seek possibilities.
@kpb_459314713632931 For the firmware problem of the E1 Outdoor, you can try to contact our support team for help. You can submit a request here, Submit a request – Reolink Support.
@dorian-cross_486575376097469 I saw that you have received the email and solved the issue. Happy new year and enjoy your new journey！
@deg_314940176240776 It will work in LAN. Can you try to test the FTP in LAN first?
@outzone6_204206976000167 If the camera continues to live view, it may drain the camera easily. If you would like to view it continuously, you can now manually click after a period of time.
@tims_485204933816466 Yes, you can use scene mode to activate home/away mode. It is very useful. Thank you for sharing your update!
@allancunningham2_458404197654768 Reolink DUO doesn't support Alexa now because it can't select the channel in the smart home.
@pdownes2001_384636162646205 Thank you for your feedback. I will forward to the team about this.
@shane_480776827805926 If your Reolink GO is with the nano-SIM card, it will support the Reolink Drive.
@shane_480776827805926 Do you set the stream mode to fluent? Try to download a shorter video. If the problem remains, you can try to check if the signal is strong enough on your phone and the camera.
@pclevel59_483733656912013 Have you tried to reset your camera? https://support.reolink.com/hc/en-us/articles/360003516613-How-to-Reset-Bullet-or-Dome-Cameras
Two months ago, our new Community was established. Thank you for the support from all of you here in this beginning. We celebrate this start powered by you, and for you. From January 17th to 23rd, we will share our product&software roadmap in 2022 on Reolinkers’ week. Bookmark this page and participate when the week comes. We can’t wait to celebrate it with you!Have not joined our community yet? Click the link below to register and join us now!https://my.reolink.com/login/?redirect=https%3A%2F%2Fcommunity.reolink.com%2F
Can't believe 2022 is here!For Reolink, it gonna be a new year full of upgrades and new products. Who's excited?! Wish all Reolinkers a great new year and we just can't wait to start the new journey with you!
It is very easy to upgrade the camera if you have downloaded the correct firmware for the camera/NVR. Don't know how to find the latest firmware? Click here to learn more, How to Find Latest Firmware for Reolink Camera/NVR.
You can choose to upgrade the camera on the Desktop Client, Web Browser and PoE NVR.How to upgrade the camera on the Client?How to upgrade the camera on the Web Browser?How to upgrade the camera on PoE NVR?
The firmware for the battery cameras is not available on our download center. You can upgrade the camera on the APP/Client.(1) Auto-upgradePath: Model name(Device info)->Upgrade->auto-upgradeWhen there is a new firmware, it will push the new firmware to you on the APP. (2) Manual-upgradeIf you don’t enable the auto-upgrade, you can upgrade manually. Just click the “Upgrade Manually” on the upgrade setting page.
1. Why auto-upgrade doesn't work on PoE/Wi-Fi IP cameras? The auto-upgrade feature will work on the PoE and Wi-Fi IP cameras with hardware version IPC_523XXX. 2. Why auto-upgrade doesn’t work?The auto-upgrade feature is not available for all users now as we are still seeking a more reliable way to distribute the latest firmware to you. If you would like to upgrade your camera, you can visit our download center and download the latest firmware. If you can’t find the firmware for your camera, you can contact our support team to get the firmware. 3. What should I do if the camera upgrade failed?If you fail to upgrade the camera, please try to troubleshoot according to this article. 4. What should I do if I upgrade the camera with the wrong firmware?If you find that you upgrade the camera with the wrong firmware or your camera doesn’t work after you upgrade the camera, please contact our support team asap. Please submit a request here, https://support.reolink.com/hc/en-us/requests/new.
Welcome Back!
Hi there! Join the Commnunity to get all the latest news, tips and more!