Posts made by Reolink Fiona

@john_350143387672724
Do you set this to 100%? We have tested the camera in 1920×1080 resolution. It is normal. Can you check the setting? Or you can give the following screenshot to us for the check.

Hi there, what device do you use to download? What size of the file do you download when you download failed? Do you view all the cameras remotely?

You can try to download the latest APP and latest firmware of the cameras. Find that on the download center.

@nhoeller_408060110098675 I agree with you that the spotlight can also be a good alert. Now the spotlight for the E1 Outdoor is mainly designed to be on at night. We will forward your request to the team to seek possibilities.

@our-house_354385982968060 Hi there, we will never use your email to login in. We just use it for receiving the email.

If your email is G-mail, you can try to generate an APP password as the email password. Hope this article can help.

@input_343270296944801 Welcome to share your review of the camera!

@seitanas_469669199585469
We don't have the cable limit. You can connect to the Synology as long as the camera and the Synology are in the same network.
So the E1 Outdoor can connect to the Synology via wifi.

If the camera and Synology are not at the same LAN, you need to port forward the RTSP port and ONVIF sport. You can refer to the link to make port forwarding, How to Forward Ports in Router Interface for Reolink Products

@john_350143387672724
Our Client can adapt to the 1920*1080 resolution. You can check if you have changed the Computer Setting<Display setting<Scale and layout on your computer. We recommend the scale and layout set to 100%.

The Argus eco only record when it detects the motion. The camera doesn't support continuous recording. Because it will drain the battery easily if it does that.

Our PoE camera and wifi camera(except for the battery wifi camera) support continuous recording.

@john-purcell_277540240801944
(1) Can you see all the cameras on the NVR monitor? You can try to check the camera status on the monitor.

(2) Change another LAN port on the NVR for these cameras and see the status light of the NVR LAN port. Or change another cable to test.

(3) Try to upgrade the firmware of your NVR. You can find the firmware according to the NVR model and hardware version on the download center.

@input_343270296944801
Because the camera is very new and we don't update the firmware of the RLC-823A recently, the information doesn't have been listed on the website now. There is a Quick Start Guide in the box too. Do you have any other questions about the RLC-823A? We can help you here.

@yoco007_164526624891019 Yes, the patrol will be the same feature as the RLC-423. But we also improve the quality of it.
The NVR with hardware version H3MB16 can work with the RLC-823A.

@input_343270296944801
Hi there, we have the user manual on the download center.
https://reolink.com/download-center/



For the latest firmware of the RLC-823A, there is no updated firmware now.

After a successful Beta test, we have officially released Client 8.4.0 on our website. Thank you for all the feedback and suggestions from the testers!

You can download the Client here, App & Client - Reolink.

If you meet any problem or have any suggestions for the new Client, welcome to comment below.

Reolink Client Ver 8.4.0 Update Notes

What's New:
-Added Cut function on Playback download.
-Added smart detection filter to the Playback control bar.
-Added Black & White and Color Switching Threshold feature and Sync Brightness feature (Duo cameras) in the advanced setting in Display.
-Added the Beta Pet Detection option and adapted Pet Detection configuration to the Detection Alarm to devices that support smart pet detection.
-Added the smart alarm icon for devices that support smart detection on the Live View page.
-Click on the device on the Device List will jump to Live View or Playback of that device.

Improvements:
-Improve the User Interface in Live view, Playback, Settings, and other pages.
-When adding a device using UID, UID is not case sensitive
-When adding a device, if it is found that the device already exists in the device list, then the existing device will be highlighted.
-Fixed some known bugs.

Note:
-The Beta Pet Detection option will show if you have upgraded your cameras with the firmware with the Beta pet detection feature.
-The Pet Detection firmware for smart-detection cameras is on beta test right now. We will release the new firmware once we fix all known issues.

Here are some of the examples of the latest features.
1. Smart detection filter & cut feature added to the playback screen.


2. Black & White and Color Switching Threshold feature and Sync Brightness feature (Duo cameras) added to the advanced setting in Display




3. Beta smart pet detection added to Detection Alarm Settings.

@ptiroutier68_465655455441100
NVR is a recorder, which can control multiple cameras and record to the HDD.

Can you check if your SD card meets the specification? You need an SD card with FAT32 format and Class 10 or higher reading and writing speed. If the SD card is with right specification, you can try to use a different SD card to check if the SD card is defective.

You can also try to upgrade the firmware of your camera, you can download the firmware on the download center according to your camera model and hardware version.

1. Yes, our Client can record to the local PC. But the setting will apply to all the cameras connecting to the Client instead of a specific camera.
2. You can set up video recording folder size. When reaching the video-recording size, it will overwrite the early recording first.
3. If you put the SD card into the camera, you can set it to overwrite.

What do you use to charge the camera, solar panel, or adapter? You can try to use the adapter to charge the camera. If the light is green, it is fully charged.

Then you can try to hard reset the camera. This is the guide to reset the Argus PT.

The Cloud service is not available in all the countries now. You can check if your country supports the Cloud service in this article.

The Cloud service is not available in all the countries now. You can check if your country supports the Cloud service in this article.

@len_388360326406292 Do the continuous alarm problem solve now? If there is some problem with the channel order, you can try to adjust it on the monitor.

@yoco007_164526624891019

RLC-823A is an updated version of the RLC-423. 
1. There is a built-in microphone for audio recording in RLC-823A.
2. The RLC-823A has the patrol function too. 
3. If your NVR can support the 8MP camera, it can work with the RLC-823A. You can check the hardware version of the NVR and then find if it can support here, https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs.
4. RLC-823A is PoE too. 
PoE: IEEE 802.3at, 48V Active 
DC Power: DC 12.0V⎓2A, <24W    

Others: RLC-823A is with 5X optical zoom, person/vehicle detection, and auto-tracking. You can find more information here, https://reolink.com/nl/product/rlc-823a/.
Or you can try to compare the products on this page, Compare Reolink Security Camera Products - Reolink.