Posts made by Reolink Fiona

@shane_480776827805926
Usually, the GO can't work remotely and view on the APP if the service shuts down. Our Reolink GO can still record the video locally without the Internet. You need to take out the SD card to view the video.

@sopwith21_321109363912875
Could you please tell me what's your camera model?

You can try to reset the camera, https://support.reolink.com/hc/en-us/articles/360007520053-How-to-Reset-Reolink-Cameras.

@sim-stoe_440287659622543
Usually, the motion zone setting is at detection alarm->Detection zone. You can also try to adjust the sensitivity.

What's your camera model? You can give me the system information page. Hope this article can help you to find, https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App.

@it_484462163448014
Do you use the NVR monitor to view? If your monitor UI is different, you can try to view this article to assign the camera channels.

@it_484462163448014
You can try to reassign the camera channel on the NVR. Delete the offline camera and scan the camera again. You can refer to this article, https://support.reolink.com/hc/en-us/articles/900003769346-How-to-Delete-Offline-Camera-Information-on-Channel-Management-Page-via-Reolink-NVR-New-UI-. Hope this helps.

@johnpeterphoto_141966347034793
That's great! Nice sharing.

@kevinvholloman_478091104407730 Thank you for your tips! You are so helpful.

@kbn_401848247447741
Yes, all versions of our RLN8-410 will be compatible with RLC-410-5MP. It will work.

@heerboth_168099358130367
Glad to hear the news! You are most welcome.

@heerboth_168099358130367
Do you connect the cameras to the Internet? Are your cameras connected to the NVR or working as standalone cameras?
You can try to reset the cameras and see if they can work, https://support.reolink.com/hc/en-us/articles/360003516613-How-to-Reset-Bullet-or-Dome-Cameras.

@smiller1776_473666429083898
We are making the doorbell now. Stay tuned!

@mr-robertotaylor_242785423831229
Hi, can you offer a screenshot of your setting? Usually, in the APP, we only have the blue color to show the recording schedule.

In the APP, you can set up a timer/alarm schedule. You can set up a timer/alarm together, which will record 24/7 and alarm recording together. This is the guide, https://support.reolink.com/hc/en-us/articles/360003592694. If your setting is different from this, you can post the screenshot to me.

@cacocoash_482723880894662
Hi there, you can try to submit a request here, Submit a request – Reolink Support. Our support team will give you the latest firmware.

@aleleu62_232174521270407
Hi there, please try to find our support team to check. We will reply to you within 24 hours. Submit a request – Reolink Support

@jkleben_480552946335879
We don't recommend connecting the extension cable to Lumus. Because the power consumption on the long cable may cause the abnormal operation of the spotlight.

@neil-h-barrie_43834497381
Hi Neil, you can try to reset your camera and see if it still exists. If so, please provide us with a photo of it. You can try to upload the photo instead of pasting here.

@fizzball_241945990828201
Hi Fizz, Client version 8.5.2 has fixed the high consumption of the CPU on Mac. It may be the cause of the slow connection. You can try the new version. If it can't work fine, you can try to submit the log here, Submit a request – Reolink Support. Then our team will try to look into this specific case.

Log in Mac:  (User)/Library/Logs/Reolink/

@pdownes2001_384636162646205
Can the push work fine now? We have upgraded the push service on Thursday and it has already finished. If there is still a problem with your push, please try to reset the camera and tell me your country, camera model, and android/IOS. Thank you for your patience.

Thank you for your feedback. We will keep communicating with the R&D team well and offer the latest news to our customers.

Thank you for your support during the past year. We value each and every one of our members and cannot express our gratitude enough for your ongoing support.
 
Wishing you nothing but happiness this holiday season! Merry Christmas from all of us.

@birdyhouse_478197318279416
Can you try to delete the colon in the name and try again?