E1 Outdoor - IPC_523SD8 - Guard Point-Issue

[Marcus]

Hello,

my E1 Outdoor looses several times its Guard Point after tracking a person or pet. So i have to adjust the GP afterwards.
Firmware is 3.1.0.804_22012406

What can i do to fix this?

Greets, Marcus

[Reolink Fiona]

@marcus @mbzt_424281994174717
For the guard point issue, our tech will help you with the further check. Please submit a request here, Submit a request – Reolink Support.

[Marcus]

@reolink-fiona Done

[mbzt_424281994174717]

Bonjour,
Mon firmware est 3.1.0.804_22012406
Même probléme, malgré plusieurs réglage du point de garde, .?

[mbzt_424281994174717]

Bonjour @Reolink-Fiona

Requête faite.

[mathieu_526501045481697]

same problem with my e1, still running v3.0.0.400_210625. How can I upgrade it to the latest firmware ?

[Reolink Fiona]

@mathieu_526501045481697 Please try to contact our support team and we will help check if there is the latest firmware for the hardware version of your E1 camera. Submit a request – Reolink Support

[chris norris270_659249440973712]

I am having the same issue.......My E1 Outdoor loses (moves to right) Guard Point (GP) and all Preset Points after tracking a person or pet. So I have to continuously adjust the GP afterward.

[md]

@chris-norris270_659249440973712 This is a known issue with the E1 Outdoor wifi and also the E1 Outdoor new POE version. Reolink is aware of it. Some users have reported their E1 Outdoor has guard and reset points drift. See comments here, on Reolink Reddit forum and on YouTube. See LifeHackster's YouTube review of the E1 Outdoor POE version. In my opinion it's a hardware issue not firmware. The camera motor/gears are just not precise enough. I had a E1 Outdoor wifi and it had drift. Overall, It's still a good cam for the money though. I have a 823A. It is better built, no drift, precise. The Trackmix is also a better cam than the E1 Outdoor, no drift.

Reolink please tell the truth, be honest, tell customers the E1 Outdoor can have drift problems. Being silent just makes people disappointed who may not buy Reolink cams again! I think all camera brands have released a camera that had hardware or firmware problems. Reolink needs to tell customers in the specs the cam can have drift! I don't think Reolink will fix the difting, it's in the design of the cam. Hope they prove me wrong.

[joseph_1979]

@chris-norris270_659249440973712 I have this E1 OD too and yes the guard position deviates after a number of tracking and one has to re-adjust the guard position manually. So far I didn't get any solution from support and it seems to be a gear issue. My personal opinion.

[md]

@joseph_1979 While installing cams some do not put the cable ends in junction boxes, in wall, etc. and their cams get stuck in reset mode or fail when moisture gets into the ends. People should know better but some don't. Users have been asking Reolink to include more specific instructions in the manual or add cable end caps. Reolink listened. Some new models have end caps like the CX410 I bought and really like. THANK YOU Reolink. They do listen. So maybe they will do something about E1 drift or at least add possible drifting in the specs.

[joseph_1979]

@md Of course they listen and implement. We are here to support them to make their products even better. Before I implement something I get the feedback of my engineers and then based on the input and my experience I take the decision. Note that I am in continuous contact with the senior support team and forward lots of suggestions and ideas. Unfortunately this is hard to solve and to do it in software only one needs an overhaul of the firmware.

[user_716104480747703_716104480747703]

@joseph_1979 Please can the firmware be overhauled? I just missed recording a burglary because the camera was pointing at the wall ! It really should do what it is advertised todo. I thought this problem was not a problem because doesnt the E1 do a regular automatic recalibrate? How is it that a manual recalibrate can get the camera drift removed, but the daily auto recalibrate has it pointing at the wall (GP)

[joseph_1979]

@user_716104480747703_716104480747703 I do not think this has solely to do with the firmware but rather the gearing mechanism. I do too find my E1 OD Pro facing the wall though the occurrences is far less than the first generation of E1 OD. I disabled the auto tracking and thereafter I had no issue. I did reported to senior support.

Howevr, you are absolutely right. It has to function as advertised. Kindly take it up with Reolink support.

[md]

@user_716104480747703_716104480747703 I don't know if there is new firmware for the E1 Outdoor but some Reolink PTZ cams now have a limiting function so they only go as far right/left as you control in the settings. That way it does not point to a wall. Contact Reolink support. PTZ cams are cool but their downside is they may miss an event if they follow something but out of their field of view another thing happens. It's better to have multiple fixed cameras overlapping each other's field of view than just one PT or PTZ cam. The Duo 2 with 180 degrees field of view is also a great option.

My E1 Outdoor had some guard points drift. But its circuit was ruined with a close lightning strike. I opened it. You can see the motor drive shaft goes directly into the top rotating housing, no gears. I have a 823A that operates perfectly, no drift of guard points, always precise. I think the E1 Outdoor is a good cam for the money but it's just not as good a cam as the 823A.

[joseph_1979]

@md Despite using the horizontal range the guard position still deviates from the configured position. I have taken up with the support but eventually the issue is still there. So I decided to disable the tracking feature. However, as a customer I can fully understand the other customers frustration. And tracking works well on Trackmix and 823A where I do not think they are using plastic gears.

[jorgensen henry_551013841555661]

I am having the same issue on my 2 E1 outdoor 8mp POE Firm. 3.1.0.1856_23030800 got the E1 wifi 5 mp to but this one dont have the guard isue but it also has limited visibility

[Reolink Lorenz]

@jorgensen-henry_551013841555661 Hello Henry, thank you for the feedback. I would recommend that you contact support directly.
https://support.reolink.com/hc/en-us/requests/new/

[jorgensen henry_551013841555661]

@reolink-lorenz thanks for feedback, I have done and tried your support's various suggestions, it goes out of gard point now after a few days on the one that records the most traffic, the other one where there are rare recordings it takes a longer time between it goes out of gard point, the only solution I need to try before RMA is a total reset on the camera, I haven't had time for that yet, but I don't have much hope that it will help either, because it has done it since the beginning when I got it/them

Is there anyone in this thread who has tried resetting the camera which has solved the problem ?

[McR_723417275101361]

Same with E1 Zoom

[user_773755215593672_773755215593672]

@mcr_723417275101361 any updates on this? I’m running into a similar issue where the monitor point seems to drift. There’s no reason to have this camera if the PTZ can’t be used without it returning to a central point.

[joseph_1979]

@user_773755215593672_773755215593672 Unfortunately the issue is still being experienced even with the E1 OD Pro (but occurrence is far less). It is rather difficult to eliminate completely through fw upgrades. They have to re-design the gearing mechanism.

[Christian]

Yes, unfortunately this is a problem in the whole E1 series which have the tracking function.

I had the e1-Outdor and also the E1-zoom V1 as well as the V2 models with Lan connection and 2 different model series.
I did long-term tests here to find out the cause. Unfortunately, I could not find any clues to reproduce it cleanly.
The fact is that when there is a lot of tracking traffic, the camera turns completely to the left once a day to the stop.

The only thing that helps here is manual calibration, which then only lasts until the next error occurs.

The camera itself is good, but only as long as you don't use the tracking function. Actually very unfortunate.

But since the error is already known from the previous models, I wonder why nothing was done here in the sensor control. Unfortunately, I don't know the mechanical structure (yet), but I'm about to take the part apart and see where the problem lies. I have a few assumptions but I won't know until I disassemble the part.

[jorgensen henry_551013841555661]

@christian Yes, after manual calibration it goes back to its correct gard point which it is set to, if it could be set to automatically do it every day it could be nice but probably an emergency solution.
I don't know if this applies to the whole E1 series, my wifi 5 mp hasn't done it yet but it doesn't move very much either as it has a wall on the right side and another E1 8 mp PTZ I have which also doesn't move much is it also more rarely, so it must become imprecise when it has followed people and animals a certain number of times, quite strange because it probably stores the image of the guard point and steers back according to the image, one would think, but maybe it is what degrees guard point is set at it tries to go back to and so there is some inaccuracy every time, mysterious because here it is sometimes just a few degrees off, other times it turns away completely and points towards the wall in the exact opposite direction off guard point

[coolque_441678449471730]

Same here, its really becoming an issue as I have this set to monitor my front area. every few days its pointing at my front door. Sure, monitor my comings and goings.
The problem is I don't know when it does it, I only check when I get an alert. So anyone could take off with my car, etc. and it wouldn't record a thing (well technically, my dash cam would record that). But hey, if I check the mailbox, it got me!!!
Firmware - v3.1.0.804_22011506.
It does seem to hold the preset points so I can quickly go back to the original location, until the next time.
(I did not encounter this issue as much before, I don't know it its because I had it set to "Auto Reboot" once a week (Camera Settings, System, Maintenance), which I turned off a few months ago and then the issue became really noticeable).

[joseph_1979]

@coolque_441678449471730 I have the E1 OD and I have disabled the tracking feature. I don't think that this can be sorted out through a fw upgrade. The occurrence may be reduced by changing the tracking method (Track object if it goes out of FOV) but it won't solve it altogether. A new gearing mechanism will sort it. My personal opinion.

[coolque_441678449471730]

@joseph_1979 Can you point me to this tracking method (Track object if it goes out of FOV)? I didn't notice this before.Thanks.