Ring, Ring! Reolink App v4.43 is Here – Answer Calls from Your Doorbell!

[ReolinkShayla]

Hi all,
Reolink App v4.43 is here! Exciting features like Calling via Doorbell Ring and Motion Track are included!
Download now on Google Play or the Apple Store, or click the link: https://reolink.club/APP443-COM
Note: The APP adopts a grayscale release strategy so that the update time will differ in different regions. Simply meaning that it takes some time to arrive in your app store.
See What's New:

• Calling via Doorbell ring supported

A much-requested feature brought to life! Receive calls on your phone when someone rings your doorbell!
*Firmware update required

• Settings for customizing notification ringtones added

Customize notification ringtones for each device. Doorbells can now set Alarm ringtones and Visitor ringtones separately.
*Firmware update required

• Playback progress bar optimized

Easily identify triggered event types on the playback progress bar. Added white dots for quick navigation by clicking.

• Motion Track feature added

As teased in our CES 16MP post, this new feature will be introduced in more detail soon. Stay tuned!

• Position Mask function available on certain models

Beta feature alert! Privacy masks now support synchronized movement with the image, covering the masked area even if it pans & tilts to other places. Up to 4 position masks are supported on certain models.

• App loading animation updated

Reduced app memory usage with a revamped loading animation.

• Bugs fixed and user experience improved

All ears to your feedback!

[joseph_1979]

@reolinkshayla Wonderful. When shall we get the doorbell firmware update pls?

[big_ted]

@reolinkshayla
Do you know which firmware version is required?
Im currently running V3.0.0.2555_23080702 which i dont know is officially released yet?

[user_711725607157890_711725607157890]

@reolinkshayla when will we see fw for doorbells?. Is this app the Jan 10 update?? If not I hope you fixed the wasted screen real estate on tablets!!

[joseph_1979]

@big_ted Support told me early next month.

[user_711725607157890_711725607157890]

@reolinkshayla Hey reolink you just proved to all of us that you seriously have NO CLUE what you guys are doing: call screen without live view or even image capture once doorbell is pressed (with microphone on receiver side muted but actual doorbell microphone isn't muted) so we know who is at door before answering??? the point of a video doorbell is to see who is at the door before answering the door or doorbell.

[user_786505636962502_786505636962502]

@reolinkshayla Is there any update on when the firmware update will be released?

[joseph_1979]

@user_786505636962502_786505636962502 They said someday this month. Go to Reolink download and find your doorbell model. Then insert your email so that once available you will receive an email.

[user_711725607157890_711725607157890]

@joseph_1979 lol yeah just like pressing check update actions works too right?

[joseph_1979]

@user_711725607157890_711725607157890 No, you need to check in the Reolink Download Center. You may add your email so that when a new version is available, you shall receive an email.

[Artech]

@reolinkshayla already end of February what about new firmware?

[user_711725607157890_711725607157890]

@reolinkshayla question as I don't know if it's been answered yet but can the firmwares for the doorbell be rolled back to older firmware if new firmware doesn't work the way I want it to or issues with new firmware or you can't roll back to previous firmwares?

[LaXs_621360047689761]

@reolinkshayla any update on the ring feature? it‘s September and nothing is released on this topic.

[joseph_1979]

@laxs_621360047689761 I have been asking support and they said they are working on it.

I told them that you need to change the implementation and base it on SIP+SRTP (VOIP) or XMPP +SRTP (like whatsapp). The way it has been implemented is rather a push message notification and people receive so many notifications that they ignore them (even at the expense of a different tone). Customers want to receive a call on their smartphone and able to talk or change the video. This is just a SIP UPDATE or REINVITE message with a different codec.

[swamps0n_777265468416211]

@reolinkshayla
so is this ready now then?
I have PoE doorbell fw "v3.0.0.3308_2407315183", and NVR RLN16-410 running fw "v3.5.1.356_24110113" via Android app 4.50.0.4.20241024

These options are not available - how do it get it working please?

[user_711725607157890_711725607157890]

@reolinkshayla Reolink can now officially be sued for False/misleading & deceptive advertising. saw this on their Amazon store.. the call screen dosnt even work.

[user_746623229407444_746623229407444]

Firmware update required

But no Firmware in the Download Centre lol

[KS]

@user_746623229407444_746623229407444

lol, it's the typical Cart before the Horse with Reolink.

[user_746623229407444_746623229407444]

This is ridiculous they release the app 4.4.3 and give us new Exciting features for the doorbell and tell us *Firmware update required* but don't release Firmware update this is madness

[user_746623229407444_746623229407444]

Redit
Reolink Admin

Hi, the new doorbell firmware will be released in February. Stay tuned.

[user_792781723140271_792781723140271]

@user_746623229407444_746623229407444

Hello, any news regarding "answering calls from the doorbell" ?
I just purchased the 5MP WIFI doorbell. I have the latest versions of the app and firmware. I can't find this feature.

[joseph_1979]

@user_792781723140271_792781723140271 fw still not yet released. We are all waiting for this to check out.

[user_783048988528819_783048988528819]

I have 4.43 version, and in my configuration I don't have this options and app says that I have the last firmware version. Please don't tell you have something done when you don't.

[joseph_1979]

@user_783048988528819_783048988528819 You need to wat for the new firmware for the doorbell and thereafter these features will appear on the application. It is expected that Reolink shall release this firmware in Feb.

[user_783048988528819_783048988528819]

@joseph_1979 They should have announced it in February then

[user_750021959827684_750021959827684]

Is there any update on the new firmware release date?

[joseph_1979]

@user_750021959827684_750021959827684 Not yet. Everyone is looking forward for this new firmware to test out.

[hdn]

I got the updated Reolink app v4.43 (Android) in Norway. The new call-feature only works while the app is opening, when I leave the app I get only push notification!!!

[user_711725607157890_711725607157890]

@hinhnguyen_790044693926118 whats your FW Version? you might not yet have the new fw yet that we all have been waiting for.

question for others. have anyone received the new fw yet? if so please tell us all.

[hdn]

@hinhnguyen_790044693926118 whats your FW Version? you might not yet have the new fw yet that we all have been waiting for.

question for others. have anyone received the new fw yet? if so please tell us all.

I got contact with Reolink support about the FTP bug on my doorbell, they sent me a new firmware which fixed the bug.
I believe the firmware I got is built on the one which included the new call feature and not yet released.

[user_795426818576639_795426818576639]

This post is deleted!

[ruben.vanlommel_60754004429]

I have updated the Reolink App & Doorbell Wifi version to the latest firmware.
But I am unable to get the videocall option to work.
Also the new Push notification settings in the Reolink App are not saved after enabling them.

Anyone else having more luck?

[joseph_1979]

@ruben-vanlommel_60754004429 I suggest you to email support on support @ reolink . com (delete spaces).

[jb1981_520130055971020]

@ruben-vanlommel_60754004429, there is a new firmware version available (29 feb). You can download it and update manually. Or wait until it becomes available for the automatic upgrade.

[Reuven Goldenberg_36887769641]

I don't see "push notification" option in App 4.43. How do you get it enabled?

[joseph_1979]

@reuven-goldenberg_36887769641 It's under camera menu. What you showed is the application menu.

[Reuven Goldenberg_36887769641]

@joseph_1979 Ok, turned on but getting zero notifications. I had no problem with notification before this update...

[Foxy]

Today I changed from WiFi to Ethernet after a full reset, and coincidentally or not, the doorbell notification setting saves.
I can't tell whether it works or not though, because connecting via a switch has almost completely killed connectivity!

[Foxy]

Could someone possibly post a link to the previous version of the firmware? I want to see if it is the new one that's causing my issues and as it's a new doorbell I don't have any earlier pak files.
Thanks!

[joseph_1979]

You need to email support on support @ reolink . com (delete spaces). There was an unofficial site archiving firmware of all Reolink cameras but has been removed. So the only way is to get it from support.

[Foxy]

@joseph_1979
Thanks... Yes, I realise that's the 'proper' way, and tried asking via support chat, but they suggest it will be 24hrs before replying.
Seems a bit dumb that they don't include the last prior version on the download links.... rolling back is a very frequent requirement, and Reolink don't seem any better than average at doing adequate pre-release testing.
At the moment I'm on the 11th email exchange with Support (starting 7th March) to try and establish why the doorbell camera won't communicate over ethernet with the router if there is a switch inbetween.

[user_796214355144835_796214355144835]

thank you for sharing...

[hugodesousa_313201020547216]

updated to last version available in iOS App Store, and I don't get the Doorbell Notification under Push Notification.I'm currently at v4.45.1

Screenshot ahead: