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Hello,I installed a RLC-823A and have been trying to fine tune the auto tracking, but it does not track down, only from side to side. Is this possible? I want it to track anyone that walks up to my garage door. Camera is mounted about 10 feet off the ground, directly over my garage door. Someone walking up to it could be off camera because the camera doesn't tilt down.
@michael-ponce001_423681201700992 I had the same issue receiving my order from Amazon. I sent a support ticket in and they sent me a beta firmware which does auto track pan and tilt.
@johnpeterphoto_141966347034793 Thank you for the info. Glad to hear that it does track on all axis. Opening a ticket now.
I have an E1 OD and just got a 823A. The E1 is not capable of looking straight down below itself, the 823A can. The 823A is mounted on my garage corner. It auto tracks left/right, right/left but It cannot track below itself, it stops following someone when they start to walk under it. It seems Reolink is fixing this with a firmware update. The 823A is an amazing camera, very fast and precise guard point, set point movement. I really like it so far. The E1 OD is a good cam for the price too, lots of features for the money, though it could use a firmware update to make returning to set points more accurate.
@mdunning_323765759099098 Thank you for your feedback！
@johnpeterphoto_141966347034793 Any chance I could have a copy of that firmware via dropbox link or something or is it restricted somehow?I created a ticket but no response yet.dor.
@dorian-cross_486575376097469 I saw that you have received the email and solved the issue. Happy new year and enjoy your new journey！
Can anyone help, I have the same issue with a rlc-823a., where can i get the firmware upgrade?RegardsJames
@james_468939447730334 Hi James, we will release the latest firmware for the RLC-823A camera with tilt tracking support within a week. Stay tuned!
@reolink-lorenz Hello, I have the same problem with two new Reolink RLC-523 wa cameras. Can you please let me know how to solve them?Tnx, Marjan
@marjan-cehtl_490488208363684 Hello Marjan, thank you for the feedback. We will release a new firmware version with vertical tracking support later.If you want to try the beta firmware now, download it from this link, https://drive.google.com/file/d/1VWP1nZLeD0xB44b_lpbfkYB79FKBs7Hz/view?usp=sharing Let us know if you have any questions.
@reolink-lorenz Thanks, it works now
@reolink-lorenz Is the QNAP / QVR Pro "fix" integrated to RLC-823A firmware?br, Mikko
@mikkoim_385349357375663 Hello Mikko, we don't think so. You may click here to learn more about what's new with the new firmware, https://community.reolink.com/topic/2841/reolinkers-week-day-4-new-firmware-ai-model-ftp-and-more
@reolink-lorenz installed already, as all the changes are forward.For the others, RLC-823 is not supported by QNAP QVR pro with native driver, only generic RTSP. I'm using QNAP as my NVR. Also RLC-822A and RLC-1210A had compatibility issues with H.265 decoding with windows client, similar to RLC-823A, which is currently a problem.And in general H.265 suxs in Windows.br, Mikko
@mikkoim_385349357375663 Hi Mikko, I have just talked to our dev team and they have confirmed that you can use QNAP QVR Pro now via ONVIF. Our team is working to make our cameras support QVR Pro with a native driver and this feature will be integrated into a future firmware update.In terms of the H.265 decoding compatible issue on the windows client, our team is looking into the issue now and will see how to improve the performance of our desktop app. Big thanks for your feedback again.
Hi @reolink-lorenz! Can you share whether or not the auto-tracking improvements included in the beta firmware you linked are also included in v184.108.40.2064_22011510 which is the latest public version available for download in https://reolink.com/us/download-center/ ? Thanks!
@jiehan_495008467689723 Hi Jiehan, the official released version is the same as the beta version. The auto-tracking improvements are included in those two firmware versions. You may try to download one of the firmware versions and it shall work. Hope this helps.
@reolink-lorenz Hello, what version firmware is this? I currently have v220.127.116.11_21101146. Auto tracking does not seem to be working. Also, if this is a later version of the firmware, how do I install it manually. Thank you ahead!
@pp-c_496183988797605 Hi PPC, thank you for the reaching out. The latest firmware for RLC-823A is available on our site. You may click here to find it, https://reolink.com/download-center/Click here to learn more about how to find and download the firmware, https://community.reolink.com/topic/2602/how-to-find-latest-firmware-for-reolink-camera-nvrAnd here is how to upgrade your camera with the latest firmware, https://community.reolink.com/topic/2718/how-to-upgrade-the-camera-nvr-with-the-latest-firmware
@reolink-lorenz Appreciate the quick response, Lorenz. I have downloaded and installed the latest firmware, but tracking still does not seem to be working. Do you have a write up on specifically how to set up this feature? Would love to get this working for additional security. Thanks again for your help.Best,Paul
@pp-c_496183988797605 By the way, using firmware v.18.104.22.1684. Thank you!
@pp-c_496183988797605 We don't have a detailed instruction on this feature at the moment. You may submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our support team will guide you to use this feature.
@reolink-lorenz will the cameras automatically download the firmware update for tracking??
@corderfarm_644105562165273 No. You need to check for newer firmware in the Reolink download center. If the camera is not in the drop down list, then send an email to Reolink support citing your hardware version. Then upload the apk file using the Windows client....maintenance menu. Should be fairly simple.
Hello, I have two RLC-823A, Horizontal auto tracking works fine but vertical tracking doesn't work well once the person gets below the camera. This one stops following instead of turning to continue following the person. The firmware v22.214.171.1244 of January 20, 2022 are installed on my two cameras.
Hi, I had a same issue with my 823a cams, did not auto track up and down but after downloading latest firmware and manually upgrading [USB local] it’s working now. I noticed my NVR isn’t on latest firmware version as well. Not sure should I update manual my NVR system I’m on 130 but there is newer 148 version out there. Thanks!Make sure you update your cams firmware not NVRS, file looks like:IPC_523128M8MP.804_22011511.RLC-823A.IMX415.8MP.PTZ.REOLINK.pak
@frost Of course, you shall upgrade your NVR with the latest firmware. Here are some of the updates of the new firmware: 1. Optimized UI display and interaction.2. Solved the problem that the camera prompts “connecting” instead of “connection succeeded” when it’s added to the NVR.3. Solved the problem of failing to set flip for some channels via a web browser.4. Optimized the reporting of MD and AI status.5. Optimized backup download status query via a web browser.
@reolink-lorenzRLC-823A firmware IPC_523128M8MP.804_22011511.RLC-823A.IMX415.8MP.PTZ.REOLINK.pakWill not auto-track vertical. Same problem as described by others in this thread. Tracks great side to side. However, when I walk under the camera it stops tracking.What firmware do I need? What setting do I need to enable? What can I do specifically to fix this?NVR is RLN16-410, H3MB18, 12TB HDD, firmware v126.96.36.199_21031206POE connectionI love the camera and will purchase more to replace the 4 other RLC-423s I own. However, I need to solve this problem first.Will move the RLC-423s to other properties I own.Thank you
I am using an 823a and have the same issue. If the object is more than 10 feet away, it tracks ok most times. Anything closer than 10 feet, it will never track a person moving at actual walking speed. It might trigger once but then the person is gone and the camera loses them. The camera needs to pan further in anticipation of the distance.Vertical auto-track also doesn't always work when it should. I can't really figure it out. I am on the latest firmware that added vertical tracking, but sometimes it doesn't move up when it could have, and sometimes it seems I need to reboot the camera to get vertical tracking working at all.And lastly, too often the auto-tracking seems to "lag" or get hung up on something. I've tested this quite a bit and at the end of the day, it's just not reliable enough. I'm not expecting the world from it, but you can't even really track a footpath leading to a door reliably with very minimal video noise. You will notice it stops tracking quite often and just loses the person when it really shouldn't. I have all the sensitivity settings on the most sensitive... maybe try making it a bit more sensitive.
@kevo548_508782064763008 Yes I agree with you, it needs to be improved.
@PP-C_496183988797605 @Philippe @FROST @spencer_415837063233716 @AshBowden00 @tickleboyHi there, if you have encountered any issues with the vertical tracking feature, you can join our beta test. We will continue to optimize the feature according to your feedback.You can download the beta firmware for the RLC-823A here, https://community.reolink.com/topic/3116/rlc-823a-rlc-523wa-beta-firmware-pan-tilt-auto-tracking-optimization.
Hi there, I'm encountering exactly the same issue with a recently purchased Reolink E1 Outdoor camera.build 21120806Config Version v188.8.131.52Firmware version v184.108.40.2068_21120806When walking to the bottom right area of the camera (exiting the captured area through the bottom right corner), auto-tracking stops, except if you walk very very very slowly.I was wondering if modifying the stream parameters could improve the auto-tracking in this context.I tried increasing the number of frame and the resolution with no success.Any suggestion to solve this issue?Thanks in advance.
@ckessler_524436210262266 For the E1 Outdoor auto-tracking issue, you can send a request to our support team. And we will send you a new firmware or check more issues. You can submit a request here, Submit a request – Reolink Support.
So again 823A v220.127.116.116_22041511I too have issues when someone is close/under the camera, at the point tracking is intermittent and laggy.I suspect the system expects people to be rectangles taller than they are wide, once under the camera then the moving part of the image may not fit the cameras idea of what a person looks like.My advice as soon as you have movement the the lower third of the picture and not above ( exclusions aside) pan down, even if you don't 'recognise' the object.Other than that great camera, look forward to futher firmware upgrades, improving this in future.
I’ve recently purchased a RLC-823A and that’s doesn’t follow anything at all even though it’s all switched on ? This a software issue ?
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