Client v8.10 Beta Test - Framework Upgrade to Improve Streaming Stability & Fix the Black Screen Issue

[Reolink Fiona]

 Hi all,

Thank you for all your feedback on the previous Beta test. Now we have upgraded the framework of the PC Client in order to improve the streaming stability and fix the black screen issue. The new Client also occupies fewer resources. Now you can get an early test of this new Client to have a better streaming experience.

Download the Beta Client v8.10: http://bit.ly/3TGJjsl

Come on, Bug hunters! Tell me anything in the comment.

[ramms_119]

@reolink-fiona hello,
video streaming is finally smooth and fluid in high quality. very good!! 
I noticed a bug, the full screen button is missing.
the photo below is of the previous version (8). in version 10 this Button is missing.
Thank you and good work

[Alvaro2]

@reolink-fiona Downloaded and testing it!

[big_ted]

Updated and so far running well. Have re-enabled hardware decoding and so far stable.
video a little smoother so far.

[joseph_1979]

@big_ted I never had any issue with HW decoding both on my notebooks and Android smartphones. I did some testing and seems stable. However, I need more time to test more functions. They still need to be consistency throughout the applications. This is really easy to fix.........just change text in the code.

Moreover they need to augment file transfer rate for the FTP........1.28Mbps is too low for files exceeding 80M. Fiona please take note.

[mloving74_484111396954314]

I don't have the full screen button and the volume slider dose not appear the icon just turns blue when clicked on.

[user_630727559069699_630727559069699]

Full screen icon is missing, 4K video on a downscaled window just looks terrible.

Application crashed when changing replay videos quickly. But just once.

I just wish one day there will finally be a switch to enable standard video quality in split screen for all streams. I don't care about bandwidth or cpu resources.

[Chuck_529633235447953]

Google Drive won't let me download the files. I keep getting an error about third party cookies on Firefox that I don't know how to get rid of?

[keithsrobertson]

Double clicking on liveview screen makes the screen split, instead of going fullscreen like it used to, also I only have one camera, so split option is pointless for 1 camera. Double click should be restored to full screen the liveview and same to restore to previous window size when exiting fullscreen.

[joseph_1979]

@keithsrobertson_502667899429020 I agree with you in case you have 1 camera otherwise it is fine. Thanks to point out and will inform support accordingly. We have a number of cams and it is absolutely impossible to test all possible scenarios.

[keithsrobertson]

Requested a firmware update for my Argus 3 Pro and noticed the pet detection feature available in the app and client. Have turned it on and I am happy to report that it seems to work great. Thanks.

[keithsrobertson]

The playback section doesnt work for me using the desktop client beta v8.10. It just shows a spinner in the bottom right at the end of the timeline, but nothing ever happens no matter how long i leave it. I can connect and view the playback section fine when using the app on my android phone.

[joseph_1979]

@keithsrobertson_502667899429020 I have Argus 3 Pro and have no issue in viewing playback through Windows client 8.10 beta. From the client menu (LHS) can you switch off the hardware acceleration and try again.

[keithsrobertson]

@joseph-chircop_497308027822318

Hi, I disabled the hardware decoding option in the client. Not sure if it made much difference tbh.

I noticed that when i switch to playback panel, the argus 3 pro in the left sidebar menu shows as closing status, then failed. Then I have to click the refresh icon to reconnect, once connected status is shown in the left sidebar, still nothing appears in the playback panel and the bottom right spinner is still spinning with no timeline info shown. I noticed that if i quickly click liveview then playback, then the timeline and panel stuff shows up including the beta pet logo for the motion type. I can access the timeline events then.

Hope that helps track down the issue - some refresh of the playback panel i guess, or some issue with connecting and switching views is causing it to close view, but not update the playback once the refresh icon is clicked and reconnected.

[Robert Hammond_315369854550200]

On two separate Computers, sometimes when starting v8.10 Beta it will freeze during startup and when left for a short period will display the attached message. Note that the program will load correctly on the second attempt.

Question...
Does the Beta save any debug logs that I could forward after this happens.

Robert

[twitch04advert_547475244449986]

Finally, a version of the app that works on my Microsoft Surface Pro X without showing me a black screen on launch. I did have to turn on "Hardware Decoding First" as the stream from my RLC-823A was pixelating and freezing randomly.
Thank you for fixing the black screen issue.

[Robert Hammond_315369854550200]

Reporting another issue where I am getting the following message display with all of my cameras. After I clear the message the Playback function works as expected. All of my cameras support playback.

I have decided to revert back to version 882 because I really need the full screen option which is not available with this beta, but unfortunately version 882 will no longer install after uninstalling this beta. Seems that installing 810 beta has changed something somewhere. Hence requesting for some help from Reolink to post up a reply to this message with details of how to revert back to version 882.

[joseph_1979]

@robert-hammond_315369854550200 I have been using the 8.10beta since it was made available by Fiona and haven't encountered such an issue. Which cameras are connected to the client?

[Robert Hammond_315369854550200]

@joseph-chircop_497308027822318
RLC-811A
RLC-410-5MP
RLC-410-5MP
RLC-1220A

All with their latest firmware's. Note that the 811A (Camera 1) is a new camera that I only received and setup some days ago, replacing a RLC-511 which I plan to use at another location when the weather improves.

A very strange message because the recordings are clearly shown in the recording timeline and can be played back once the message is cleared.
Today the message no longer displays before playback.

[joseph_1979]

@robert-hammond_315369854550200 This is rather the protocol between the client and the camera and has nothing to do with the recordings. It seems that the client was unable to get the play list. Can I suggest you something please? If the issue re-occurs can you please capture a wireshark trace and forward it to Reolink support (you can filter on the IP of the PC and that of the camera). They shall identify and correct the issue. But as stated I have been using 8.10beta for quite some time and nothing similar ever cropped up.