PC Client V8.14.2

[big_ted]

New Windows client is available V8.14.2.
Have only seen listed as bug fixes and improvements to user experience.

[Reuven Goldenberg_36887769641]

I hope they fixed all the issues with the last 8.14 release. I'm going to wait and see...

[joseph_1979]

@reuven-goldenberg_36887769641 Nobody is anxious to upgrade. I am running v8.14.1. Issue is the poor video quality of their player at Clear mode. But why they don't state what has been fixed, improved, added or removed. Just bugs fixed.

[jrkirkley_499093921521919]

I apologize if this is too far off topic. i have not installed this version yet (but will.) i just wanted to know if others have noticed this limitation or is it just me. When running a game (in my case minecraft) and i tab out to open the client because i hear something going on outside, i have noticed the client refuses to playback (or view live) until i fully exit the game in question. This is annoying behavior for me and hope it is resolved in this version(or will be resolved at some point.) i guess i am wanting to know if this is a bug or intentional.

[Crimp On_62210811129]

Thanks for the notice. Just for entertainment, I opened the Windows Client and selected "Update".

Such Fun!

[big_ted]

@crimp-on_62210811129
Yeh, Mine errored each time, so manually updated through the client. I think the update rolls out separatly to each region, so dont think far away
it is now live on the reolink download section.

[nomahisssss_477125106348271]

Hi, if I want to go back to the old version, where can I find the old versions for download?

[Reuven Goldenberg_36887769641]

@nomahisssss_477125106348271 You will need to contact Reolink support. I don't understand why they hide the older versions.

[big_ted]

@reuven-goldenberg_36887769641
It is something we have requested but not actioned.
Check your download folder as a previous version may still be there.

[tony sharkey_315623324008588]

I 'upgraded' to 8.14.2
Wish i hadn't
Says 'No device found' When I try to add a camera by clicking on the + next to device the camerars are already in the list and if i try to add it i get "Error: Failed to add device, this device already exists"

[tony sharkey_315623324008588]

@tony-sharkey_315623324008588 found an old install file and went back to v7.2.2.33 and everything worked instantly

[GIAMAU_468776386482372]

@tony-sharkey_315623324008588 try v.8.8.5, it's better, I downloaded it from the internet few days ago

[treycaron_64482223505539]

After updating to version 8.14.2, the client could not connect to any camera on the network. One camera was missing and when attempting to manually add it, the client threw an error stating that the camera already existed. Rolled back to 8.12.

[joseph_1979]

@treycaron_64482223505539 Try to uninstall the old version first and then install the 8.14.2. And then scan for the cameras.

[A Former User]

@treycaron_64482223505539 same problem here, roll back to older version...

[bill doria]

The issue I'm having is in:

1) Playback mode, I get audio, but no video (black screen)...
I then have to click on Live View, wait 10 seconds, then click Playback. Usually that fixes the no video issue.
The No video issue happens randomly...

2) If I have the client (Windows Client) running for more than 20 mins, I get a delay in video.. Audio is fine.
Example: I can hear a vehicle drive by,,, the icon on the screen shows a vehicle,, But 5 - 7 seconds later, the video shows the vehicle driving by.

[joseph_1979]

@bill-doria Try to disable the hw acceleration first and check again. I had this issue on older version and I solved it by installing the Directx Redist. But in my case it happened all the times and for both the live and playback. Which version were you running before the update? And which camera models?

[Nathan]

@joseph_1979 I think I'll try that. The client will crash on me if I have too many cameras up at once.

[joseph_1979]

@nathan Then better to report it to Reolink support. I am running 8 cameras and have no issues. But cannot say anything if this happens when more cameras are added.

[bill doria]

@joseph_1979
I'll try disabling Hardware decoding, and see if it helps.. Thanks...

I was running Windows Client v8.14.0
There was a delay in video in this version also, I thought they would have fixed it in 8.14.2.

Current System Setup:
Reolink NVR RLN8-410 (N2MB02), Config: v3.0.0.0, Firmware: v3.3.0.226_23031644
4 - RLC-820A Cameras, Hardware Version: IPC_523128M8MP, Firmware: v3.1.0956_22041501

[bill doria]

@joseph_1979
I turned off Hardware Decoding, and right away I noticed that anything moving, freezes for a second, then moves again, then freezes, and moves again (vehicles, people, etc.).
My Computer system is a AMD 5800x CPU, 32 Gb Ram, Nvida RTX-3080 10gb Ram. So, there should be no slow down or freezing..

[joseph_1979]

@bill-doria Are you connected to the same network to which the NVR/cams are connected to or you are trying to connect from another network?

Your PC should not experience any freeze unless you have background programs which have higher priority than Reolink client. From task manager see CPU and WIFI performance

[bill doria]

@joseph_1979
The NVR is on the same network. All hardwired. Only thing running in background is Anti-Virus (eset NOD32 (Not Internet Security)).
Reolink is showing 5 instances in Task Manager
With Hardware Decoding On.. Using 0.3% CPU, 332mb Memory
With Hardware Decoding Off.. Using 2.0% CPU, 260mb Memory

[stoneyc_589712483692600]

same problem connecting

[user_688471996944537_688471996944537]

I have a few comments/questions about Reolink Client upgrades of late. They have been buggy.

I have over 20 cameras in three locations that I access on several PCs and a Mac. Upgrades used to be a safe operation with improvements in the software. However, I have lost all my camera definitions a couple of times after recent upgrades. On my PCs, I have landed on version 8.14.0 and re-entered the device info for all the cameras, which was quite a pain. I'll be avoiding upgrades for awhile. Version 8.13.0 seems to be working OK on my Mac, so I'll leave that alone.

Is losing camera definitions a known problem that others have experienced? Most of my cameras are remote so I can't use the "find on LAN" feature (which doesn't consistently work anyway).

Is there anyway to export device definitions, save them, and then copy them to a different PC or Mac, or to a newer version of the software if device definitions are lost?

Dana

[joseph_1979]

@user_688471996944537_688471996944537 So far there is no way to export and import cams configuration. We have asked Reolink To provide this feature.

Yes, if you are viewing from an external network, the default resolution is FLUENT. So if you set it to CLEAR and go and watch another cam and return back, the resolution will be the default one. This is because the media goes through 3rd party (AWS and Azure) and they pay for bandwidth. This is P2P through a proxy.

Try to use DDNS.

[ptmoy_273070271135999]

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