Posts made by Cynthia_124785627824270

We are still working on this clipping feature. It is estimated to be available in 8.4 version. If there is any update, we will let you know.

1. Please send an email to support@reolink.com to gain help from our support team about the auto-tracking function.
2. The exposure and dynamic settings have changed to the brightness&shadow setting, which is easier to adjust the display. If you don't have this setting, please try to download the latest firmware here, https://reolink.com/download-center/.

If you connect the camera via UID, can it connect the camera to the Client?

You are welcome.

Hi there, we don't delete this function. Can you provide a screenshot for me to check?

Hi there, thank you for your feedback. We will forward it to the product team to seek possibility.

Hi there, we don't support this function now. We have recorded down and passed it to the team.

Hi there, you can try to upgrade your NVR firmware to the latest version v3.0.0.130 to see if the problem remains, https://reolink.com/download-center/.

For the changelog, we have passed it to the team. And you can also follow our social media like Facebook, Twitter and Instagram. Or you can join our Facebook community, we will make an announcement on it, https://www.facebook.com/groups/reolink.

Hi there, may I know what's your country?

Hi there, for this problem, please submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our support team will try to help you with this issue.

Hi there, please try to drag the camera to the main screen when you playback the camera.
For the display problem, you can upgrade the camera firmware to adjust. There is the new Brightness&Shadow setting, which is the improvement of the backlight and exposure setting. You can download the firmware here, https://reolink.com/download-center/.

Hi there, you can try to delete the camera and add it back again. Please make sure that the letters of UID are all uppercase.

Hi there, the camera in the kit don't have a UID. So you can't add it to the NVR separately.

Hi there, we have updated the firmware for the PoE camera with person/vehicle detection. We are still working on the firmware updating on other cameras. We will continue to make it better. Please don't worry about that.

We are working on it now. It will have the filter in the 8.4 version Client. Stay tuned!

Thank you for all your updates on the 8.3.1 Client. We will upload the latest firmware to the download center soon. Thank you again. If there are still other problems, you can contact us.

Hi there, can you work normally when you view it in clear mode? You can try to adjust the bitrate or view it in fluent mode to try again. If it still can't work, you can change a wifi or cellular to find if it is the network issue.

Hi there, it is a known issue. Our team has tried to solve the problem. You can download the 8.3.1 to see if it can solve. If there is still a problem, welcome to contact us.

You can download it here,
Windows：https://cdn.reolink.com/files/client/electron-release/Reolink%20Setup%208.3.1.rar
MAC： https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.3.1.dmg

Thank you for your advice on doorbell development. Your idea is appreciated. We will pass your demand to our product team.

Hi all, we are still devote to developing the Cloud in the country that doesn't support the Cloud service. We are so thank you for all your waiting.