Posts made by Cynthia_124785627824270

Hi, if you store the recording on the SD card, the maximum recording time will be 2 mins at night and 5 mins in the day. For the problem, you can try to adjust the installation angle of the camera to make the PIR sensor work better.
https://support.reolink.com/hc/en-us/articles/900000605283-How-to-adjust-PIR-angle

You can also set up the post-recording time to extend the recording time.

For your second problem, we will forward your demand to the R&D team.
If you have other problem, you can submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will reply you in 24 hours.

Hi there, Reolink battery-powered cameras only have the default user account "admin". Customers cannot add other user accounts on the battery-powered cameras.

Hi there, in your case, it may need our technical staff for further help with more information. Please submit a request here, https://support.reolink.com/hc/en-us/requests/new.

Hi there, we do have a plan for the integration of the NVR and Google Home. If there is any news, we will let you know.
If you want to connect the cameras under the NVR to the Google home, please plug the PoE NVR and the PoE switch to the same router via Ethernet cable. Then plug the PoE cameras into the PoE switch. In this kind of connection, you will able to add the camera to the app separately and connect to the google home. You can also manage the cameras under the NVR in this kind of connection.
You can follow the steps here, https://support.reolink.com/hc/en-us/articles/900000537406-How-to-Connect-PoE-Switch-Router-and-PoE-NVR.

Hi there, you can check your recording setting.
Please enable the camera recording and set up the camera "Timer" recording schedule. The timer schedule will record 24/7 and the alarm schedule will record when it detects motions. You can set it up per your demand.
This is the guide, https://support.reolink.com/hc/en-us/articles/900000431446-How-to-Set-up-Continuous-Record-Schedule.

For the recording location, You can record to an SD card or PC. If you insert an SD card into the camera, it will record to the SD card. It can also record on the PC. This is the method for recording to PC, https://support.reolink.com/hc/en-us/articles/4402653613081-How-to-Set-Local-Record-Schedule-via-Reolink-Client-New-Client- You can choose according to your situation.

Hi there, if you would like to add the cameras to the NVR and App at the same time, you need to connect the nvr and the camera with a PoE switch. Please follow the connection method in method one.
https://support.reolink.com/hc/en-us/articles/900000537406-How-to-Connect-PoE-Switch-Router-and-PoE-NVR

Then you can add the camera via UID as normal. Please try to add the camera by scanning the QR code. You can check the steps in this article, https://support.reolink.com/hc/en-us/articles/360003432894-Add-Reolink-Products-via-Reolink-App

Hi there, you can check your setting according to this article, https://support.reolink.com/hc/en-us/articles/900000498063-How-to-Enable-Audio-for-Recording-and-Live-Viewing. When you playback the video, you can turn up the sound.

Hi there, you can turn off the auto-upgrade of the camera. Then it will not upgrade automatically.
For your problem, it may need your cooperation to work with the problem. Our service team is waiting for your reply on ticket #490449. Please check your email box on June 11st.

Thank you for your patience!
Reolink Cynthia

Hi all, thank you for your suggestions on our service. We will try to improve our service in every stage.

Hi there, thank you for your feedback about the junction box. We will forward this to our product team.

Hi Maria, you can try to adjust the camera angle. This article is for your reference, https://support.reolink.com/hc/en-us/articles/900000605283-How-to-adjust-PIR-angle.

Hi there, sorry for the late reply. You can find the problem from this article, https://support.reolink.com/hc/en-us/articles/360007010873-No-Video-Output-on-the-Monitor-TV-from-Reolink-NVR. If you connect the camera to the NVR successfully, you can add the camera separately to the App.

If you still have a problem with the NVR, you can submit a request here, https://support.reolink.com/hc/en-us/requests/new. We will try to help you.

Hi there, the battery camera uses PIR to detect motions. We don't have the zone setting now. For the privacy mask problem, it will still motion alert if there is motion in the privacy zone.

Thank you for your nice sharing!

Hi, you can upgrade the camera to the latest firmware. You can download it here, https://reolink.com/gb/download-center/. If you still have a problem with the live view in Client, please submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our technical staff will try to help you.

Hi there, you can find the similar cable in Amazon. This is the link for your reference. https://www.amazon.com/eSATA-Input-Power-Cable-ESATAP-Power-Cable/dp/B00461595U

Hi Tom, for your problem, our R&D team has solved the problem. You can download the latest firmware to upgrade your camera. Then see if the problem has been solved. Thank you for your feedback again! If you have any problem, welcome to contact us.

You can download the firmware here, https://reolink.com/download-center/.

Hi Tom, we have forwarded your problem to the product team. If you would like to use this easier, you can use desktop Client to set up the privacy mask.

Hi, could you please try to use another router or cellphone hotspot to connect to the Client? It may be the network problem.

Hi, you can check the problem according to this article, https://support.reolink.com/hc/en-us/articles/360004062054-Why-Reolink-Solar-Panel-Stop-Charging-Reolink-Battery-Powered-Cameras.