Posts made by Cynthia_124785627824270

If you are interested in the way to stream IP cameras to YouTube, you could read on How to Stream IP Camera to YouTube to learn more.

Sorry for spending almost one week to confirm the noise problem. Our technical support has received the videos you provided in the email, we will check it soon and provide you a final solution.

Sorry for the inconvenience. RLC-411WS has discontinued on our website, you can select other products as you want. For C1 Pro and RLC-422W, you can purchase on our official website through this link. And the bracket of RLC-422 is out of stock at present, you may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Thank you for your patience.

Sorry for the inconvenience. Does the order displayed in Device List changed after you adjust the device order?

Sorry for the inconvenience. Could you please send an email to support@reolink.com? We will replace a new camera for you after we confirm the problem on it.

Theoretically, the camera will overwrite the old videos automatically when the Micro SD card becomes full. Please confirm if you've checked the Overwrite option on Reolink Client. Read on Set up Recording Option via Reolink Client to learn more.

You can visit our official website, find out the corresponding product and then confirm the Maximum User Access data in the specification table. For example, the maximum user quantity of RLK8-410B4 is 20 users. If you fail to access your system via your other computers, I suggest you contact support@reolink.com for help.
max-user-access.png

Sorry for the inconvenience. Could you please send an email attaching with a video to support@reolink.com? We will check it for you soon. Thanks.

Thank you for your suggestion. Sorry for the inconvenience. You can only control the scene mode manually at present, our senior engineer will spare no effort to improve this function in the future. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us. Thank you for your understanding and patience.

Thank you for contacting Reolink. You could list your requirements below and I will recommend a camera that fits your business needs best. Read on Introducing Reolink Products to learn more.

Sorry for the inconvenience. You can access the SD card remotely by playback videos on Reolink App. And then you can download the recordings to your phone. Read on Playback Recordings via Reolink App to learn more.

Sorry for any inconvenience caused to you. Could you please send an email to support@reolink.com. We will confirm the problem for you soon. Besides, the camera will cover the old recordings automatically when the Micro SD card is full. You can only delete those recordings on the PC if you want to delete videos manually.

Sorry for the inconvenience. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

Sorry to tell you that the scene mode can only be set via Reolink App at present. Sorry for any inconvenience caused to you. Anything we can help you, please do not hesitate to contact us. Thank you for your understanding.

Dear Allan,

There are two reasons that may cause the external HDD not recognized by the NVR. One is the external HDD may not be compatible with the NVR. Please provide more details about the HDD (Spec and model). The other may be related to the eSATA port on the NVR. You could take out the internal HDD and connect it to the eSATA port for a test.

Dear Susanne,

Have you played the videos via Mac Client successfully? Feel free to comment below if you have other problem in operation.

There hasn't new firmware that published for 8 and 16 channels NVR at present. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Thank you for your understanding and patience.

You can download Reolink App in the App Store on your iPad. If you have other problems, please feel free to comment below. Thank you for supporting Reolink.

Sorry for any inconvenience caused to you. Our technical support Sally is following on the ticket you submitted. Please pay attention to the update of email.