Posts made by Cynthia_124785627824270

Hi Crimp, you can try to adjust the motion sensitivity to make it work better. You can follow the steps here, https://support.reolink.com/hc/en-us/articles/900003994986-How-to-Set-up-Motion-Sensitivity-Motion-Detection-Zone-and-Record-on-Reolink-Client-New-Client-Video-.

Thank you for your new update on this problem.

Thank you for your nice sharing!

Hi there, we will add this feature in the future version. Thank you for your feeback on this. We will try to improve the design to be friendly.

Hi there, this is the post-recording setting, which means that it will record the 30s more when the motion ends. The SD card can record up to 2 mins at night and 5 mins in day.

Hi there, we are still constructing the Europe Cloud now. We will make it safe and better for our customers in Europe. Sorry that our camera doesn't support visiting via the website. If there is some updates for the Cloud and other function, we will male an announcement.

Hi there，thank you for your suggestion for the notification button. We have passed your demand to the team.
You can try to use the scene mode to enable or disable the notification now, https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App.

Bonjour, vous pouvez essayer de changer le mot de passe de votre compte administrateur après avoir partagé la caméra.

Please try to follow the steps to delete the device in your app, https://support.reolink.com/hc/en-us/articles/900002164163-Fail-to-Delete-Devices-via-Reolink-App.

Then you can turn off the "add devices automatically" button, https://support.reolink.com/hc/en-us/articles/900000526723-How-to-Enable-Disable-Add-Devices-Automatically-on-Reolink-App.

After that, you can add the device via IP.

Hi, you can follow the steps in the first situation "I can locally access the NVR" in this article to check the problem, https://support.reolink.com/hc/en-us/articles/360006926953-Failed-to-Remotely-Access-Reolink-NVR.

Hi, the waving shadow may affect the detection. You can try to set up the motion detection zone or adjust the camera installation angle.

Here are more tips for how to reducing the false alert, https://support.reolink.com/hc/en-us/articles/360013486414-How-to-Avoid-False-Alerts-on-Reolink-Cameras.

And thank you for your reporting on this problem. We will continue to work on improving detection accuracy in the future.

Hi there, you can share the image according to the steps in this article, https://support.reolink.com/hc/en-us/articles/900000584283-How-to-Share-Recordings-Captures-to-Facebook-or-Instagram.

Hi there, if you have set the password for the camera, you need to input the password of the camera on the monitor. Please follow the steps in cause 1 in this article, https://support.reolink.com/hc/en-us/articles/360005930374-Video-Loss-in-Reolink-PoE-NVR.

Hi there, we are working on the doorbell now. If there is something new, we will let you know.

Thank you for your good idea. We will collect your suggestion and record down.

Thank you for your support!

Hi there, please submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our technical staff will help you for further checks.

Hi there, in the Window Client, it won't add this feature because it will set to decode hardware at default.

Hi there, for the main steam, can you try this? rtsp://user@192.168.0.122:554/

Hi there, we are still working on the smart home integration. So we can't tell much details now. But we will let you know if it is available. Thank you for your understanding.